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Customer Service Trumps Marketing | Social Media Today

Customer Service Trumps Marketing | Social Media Today | Public Relations & Social Media Insight | Scoop.it
From socialmediatoday.com - March 14, 9:11 AM

The whole point of social media is to encourage interaction and communication. If used effectively, it can increase brand awareness...

 

...Social media isn’t just about marketing. As social media continues to grow, it is really important for businesses to accept the fact that consumers will turn to online channels to either complain about service issues and in many cases praise you. It’s very easy for your customers to go elsewhere if you fail here, so unless you get this point of your customer journey right whatever you achieve with your social media marketing can be damaged by your lack of care. If you aren’t listening and responding to your customers then how do you expect continued loyalty for your business?

Jeff Domansky's insight:

Think about "social" service as a competitive advantage...

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Rawporter Wants To Make Us All (Paid) Broadcast Journalists

Rawporter Wants To Make Us All (Paid) Broadcast Journalists | Public Relations & Social Media Insight | Scoop.it
From www.readwriteweb.com - February 1, 2012 5:16 PM
A startup is hoping to combine two hot web trends, crowd sourcing and microearning, into a single savior for cash-strapped, broadcast newsrooms.

 

Rawporter, an iPhone app that will soon be rolled out for Android, turns almost anyone into a local news cameraman or camerawoman. Instead of dispatching a camera crew to a fire during rush hour and risk they won't get there until after the flame is out, a television news reporter can create an assignment from Rawporter's Web interface and send it to anyone with the app who may be in the area of the fire....

 

[Interesting development - JD]

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One Million iReporters: Is PR Ready? | The PR Coach

One Million iReporters: Is PR Ready? | The PR Coach | Public Relations & Social Media Insight | Scoop.it
From www.theprcoach.com - January 25, 2012 4:35 PM
Yesterday, CNN reported it now has one million registered iReporters in its citizen journalism community. Imagine. Is PR ready?

 

So with such big challenges, what’s a PR pro to do? Here are a few initial ideas...

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How CNN’s iReport verifies its citizen content | Poynter

How CNN’s iReport verifies its citizen content | Poynter | Public Relations & Social Media Insight | Scoop.it
From www.poynter.org - January 27, 2012 9:44 PM

...This is iReport’s fifth anniversary, and a CNN spokesperson calls it “the most developed and active citizen journalism platform of any news organization worldwide.” It claims 1,002,428 registered iReporters, and 2.4 million unique users each month. King said iReport has had content submitted from every country on earth.

 

While some iReporters are freelance journalists, or aspiring journalists, most are unconnected to the press. All are unpaid. They see something, shoot a video or photo, and upload it to the site. Others eschew breaking news contributions and instead upload videos of themselves offering commentary about politics, world affairs or local issues.

 

The steady stream of content submitted from people the world over is a boon to CNN, but represents a major verification challenge....

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CNN iReport: 1,000,000+ iReporters Around the Globe – CNN Press Room - CNN.com Blogs

CNN iReport: 1,000,000+ iReporters Around the Globe – CNN Press Room - CNN.com Blogs | Public Relations & Social Media Insight | Scoop.it
From cnnpressroom.blogs.cnn.com - January 24, 2012 9:30 PM
CNN iReport, the network’s global participatory news community announces a major milestone – the platform has reached more than one million registered contributors.

 

The news comes on the heels of a complete overhaul of the iReport site last November, the launch of Open Story, a storytelling tool that allows the community to participate in the news in real time and the release of a custom built app for Android. iReport continues to set the standard in citizen journalism and has further plans to grow the platform in 2012....

 

[But is PR ready? JD]

 

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