Public Relations & Social Media Insight
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Social media marketing and fries: How McDonald's monitors social chatter for brand success

Social media marketing and fries: How McDonald's monitors social chatter for brand success | Public Relations & Social Media Insight | Scoop.it

Social media monitoring has become a mainstream practice across almost every industry. Marketers evaluate web chatter in real time to create dynamic and timely social media content that adds to or sparks a conversation with new and existing followers.

 

It makes sense that brands would focus on data-inspired social media strategies: Pitney Bowes noted that 25 percent of surveyed respondents will put social insights to work in the near future, and a report from J.D. Power and Associates discovered that 87 percent of social users buy from brands they engage with positively online.

 

Social media monitoring can significantly enhance companies’ internet marketing campaigns, and brands that want to take their efforts to the next level should consider sharing audience-responsive content in real time. Take a page from McDonald’s content marketing menu.

 

Recently, eMarketer’s Debra Aho Williamson interviewed McDonald’s Director of Social Media Rick Wion about how the global fast-food brand adapts to the changing social media marketing world. Williamson discovered that McDonald’s uses social analytics to reach real-time marketing goals. Wion noted that the fast food company constantly tests and learns as it goes, putting together different marketing messages and evaluating responses before taking the next step. In essence, McDonald’s creates a choose-your-own adventure-like campaign and delivers ready-made content to take advantage of social chatter and trending topics....

Jeff Domansky's insight:

Social media monitoring allows marketers to manage accounts and content in real time....

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Michael's comment, September 26, 2013 2:47 AM
I think you found a great article here that explains the communications mix and its importance really well. I also like your insight as you picked up on some great points, especially the importance of adapting to change carefully rather than rushing and trying to be the first and failing.
Sam Wilkinson's comment, September 26, 2013 4:25 AM
I really like the concept of this article and the practices McDonalds implements (hardly surprising being such a successful company). Particularly, I like the idea or reevaluating goals and objectives while the campaign takes place as this presents opportunities where the company can market for different effect i.e boosting sales then focusing on bran loyalty.
Blake Holmes's comment, September 26, 2013 6:24 AM
This article was a great choice and again is useful for understanding the importance of social media and direct marketing. Being able to communicate effectively and efficiently with consumers is very important to ensure a business can enjoy a strong relationship with its consumers.
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How the Post-Organic Social Media Era Is Redefining PR

How the Post-Organic Social Media Era Is Redefining PR | Public Relations & Social Media Insight | Scoop.it

Remember the days when your brand could reach its audience at scale organically using the major social media platforms? Those days are long gone. Just today, Facebook twisted the knife in the heart of organic social media reach when it announced that its news feed algorithm will place even greater emphasis on "content posted by the friends and family of users," according to a report in the New York Times. Granted, in this case it's at the expense of news media brands, but it's all part of a long-term trend.


"Facebook, Instagram, Twitter, Pinterest—they're not social media platforms anymore, they're advertising publishers," says David Kellis, director of PR and social media for the Clorox Co. Kellis has noticed lately that in his conversations with executives at the social platforms, they avoid the use of the word organic entirely. It's as if the non-paid social media post is a family member who went bonkers and brought shame upon the clan and must never be mentioned again.


The shift in focus to paid social media content is redefining, yet again, the role of the PR professional....

Jeff Domansky's insight:

David Kellis' POV on the shift from earned to paid social media is valuable.

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In Praise of the Peculiar: How and Why to Use Surreal Images - Web Design Ledger

In Praise of the Peculiar: How and Why to Use Surreal Images - Web Design Ledger | Public Relations & Social Media Insight | Scoop.it

“Humans are complex and unpredictable, and there’s no reason why brand visuals can’t be, too.” – Lauren Catten, Art Director at Getty Images

Imagination is one of the four factors that make for a powerful image, and nothing stirs it more than Surreality – one of iStock & Getty Images’ 2016’s top visual trends.  

The reason is simple: these original and sometimes peculiar compositions trigger a feeling of pleasure in experiencing the unpredictable. The aesthetic can transform an ordinary topic into something new and exciting. It can help distinguish a brand in a sea of similarity, making for memorable content that leaves a lasting impression. And, thanks to its hyper-immersive, psychedelic visuals, it has very broad appeal.

Nature-related images work as a particularly potent metaphor in this realm, leaving room for interpretation and creating meaningful connections with your content....

Jeff Domansky's insight:

Some interesting ideas on how and why to use surreal images to generate interest and attention.

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The Enormous List of Web Typography Resources - Optimizer WP

The Enormous List of Web Typography Resources - Optimizer WP | Public Relations & Social Media Insight | Scoop.it

Typeface selection plays a critical role in the readability of your content. Although it may be one of the overlooked aspects when it comes to designing websites. One of the main finding of Nielsen Norman Group Eye-tracking Study of Web Readers was “Text Attracts Attention Before Graphics”. The study revealed:


“Of users’ first three eye-fixations on a page, only 22% were on graphics; 78% were on text”.


As a web designer, you need to pay more attention to typography.To make your design more effective and impactful we have compiled a huge list of typography tools and resources available on the Internet. If you are serious about web design and want to improve your skills, Take time to work your way through this resources.…

Jeff Domansky's insight:

Think topography doesn't matter? Think again and check out these amazing typography resources from Optimizer WP.

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Free Images - Pixabay

Free Images - Pixabay | Public Relations & Social Media Insight | Scoop.it
Free images and videos you can use anywhere

All images and videos on Pixabay are released free of copyrights under Creative Commons CC0. You may download, modify, distribute, and use them royalty free for anything you like, even in commercial applications. Attribution is not required.
Jeff Domansky's insight:

In my humble opinion, Pixabay is the single best free source for photos illustration images and video available. An outstanding resource and tool for bloggers, marketers, designers and more. Recommended highly. 10/10

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Jeff Domansky's curator insight, July 29, 11:09 PM

In my humble opinion, Pixabay is the single best free source for photos illustration images and video available. An outstanding resource and tool for bloggers, marketers, designers and more. Recommended highly. 10/10

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Robots Are Taking Over Retail

Robots Are Taking Over Retail | Public Relations & Social Media Insight | Scoop.it
Though not quite as exciting (or terrifying) as artificial intelligence per se, chatbots and virtual assistants are proliferating, especially in retail. Through a partnership with IBM Watson, Macy's recently joined the growing list of retailers that are implementing AI-infused technology to help improve customers' shopping experiences.


That brands are flocking to Watson-esque technology is more sensible than it is remarkable. Retailers have long struggled to meaningfully marry digital with their in-store business, and while many assumed the advent of Big Data would help address some of the divide here, processing and actioning these reams of data has proved a considerable challenge for many. So, enter the robots; machines capable of quickly processing company and customer data and conveying their learnings to customers, often in a natural language conversation.


Obvious benefits aside, the increasing adaptation of Watson and its ilk begs a couple of questions: how are these chatbots and virtual assistants actually fitting into customers' everyday shopping experience, and (crucially) what role will human customer service agents play in a retail world ran by all knowing, talking/texting machi1nes?

Jeff Domansky's insight:

From augmented reality and artificial intelligence to bots, robots and more – retail is rocking with mobile.

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Democratic Convention Night 4: Analysis

Democratic Convention Night 4: Analysis | Public Relations & Social Media Insight | Scoop.it
The Times reporters Nick Confessore, Maggie Haberman, Adam Nagourney and Alan Rappeport provided real-time analysis of the final night of the Democratic National Convention, featuring Chelsea andHillary Clinton. Check out the highlights.
Jeff Domansky's insight:
Interesting NYT analysis of final DNC night via Twitter.
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Trump That: Social Media Lessons from the US Presidential Campaigns

Trump That: Social Media Lessons from the US Presidential Campaigns | Public Relations & Social Media Insight | Scoop.it

Social media is playing a transformative role in this presidential election. Donald J. Trump and Hillary Clinton are heavily utilizing social media platforms to connect with voters.


And it’s working.Millions of people follow Trump and Clinton on Facebook, Twitter, Instagram, and the numbers are growing every day. Via these platforms, people are tuning in to see what the candidates have to say, whether Clinton and Trump’s platforms align with their views. People are invested in the Clinton and Trump brands.


After rising to the top of the political social sphere, it’s safe to say Trump and Clinton can teach us a few things about using social media to boost our own personal branding.


Here are five social media takeaways from Clinton and Trump’s social media campaigning....

Jeff Domansky's insight:

It's social grudge match.

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NYT's Digital Ad Revenues Drop

NYT's Digital Ad Revenues Drop | Public Relations & Social Media Insight | Scoop.it

Digital advertising, once touted as the savior of newspaper publishing, is proving to be yet another drag for many companies’ bottom lines.


The New York Times Co. announced that its digital ad revenues slipped again in the second quarter of the year, marking two consecutive quarters of year-over-year declines.


NYTCO reported that total digital ad revenues sank 6.8% to $45 million in the second quarter, which president and CEO Mark Thompson attributed to a drop in traditional Web display advertising, canceling out growth in newer digital ad categories including mobile and video.


The digital decline compounded print losses, down 14.1%, for a total ad revenue decline of 11.7%, to $131.2 million.


The ad declines were partially offset by continued growth in circulation revenues, due mainly to the success of NYTCO’s digital subscription strategy, with total circ revenues up 3% to $219.5 million....

Jeff Domansky's insight:

NYT's digital ad revenues dropped for the second quarter in a row . What's ahead?

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Four Quick Instagram Video Tips For Publishers

Four Quick Instagram Video Tips For Publishers | Public Relations & Social Media Insight | Scoop.it

However, with Instagram’s timeline now also algorithmically sorted and the aforementioned growth in engagement with video on the platform, it’s likely that these engagement rates will continue to rise.


It’s important to note that having a successful Instagram video strategy does not mean you’ll be able to directly transplant it to other networks. Although there are some elements that will cross over, and if the video itself is unique enough it will take off regardless, Instagram is very much its own place.


There will be differences from platform to platform, so assuming that the videos that you produce for your Facebook page will be immediate success on Instagram is a bad idea.


We took a closer look at Instagram videos in Spike to see what the most successful videos on the platform have in common....

Jeff Domansky's insight:

Five crucial elements of success for video on Instagram, from using captions to tell a story, to watermarking your clips.

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GwynethJones's curator insight, July 28, 11:31 AM

LOVE me some Tips!