Public Relations & Social Media Insight
88
PR insight, social media & thought leadership - from The PR Coach www.theprcoach.com
Curated by Jeff Domansky
Follow
Scooped by Jeff Domansky onto Public Relations & Social Media Insight
Scoop.it!

Is Bad Customer Service PR's Worst Enemy? Consumers Are Defecting From Brands in Growing Numbers

Is Bad Customer Service PR's Worst Enemy? Consumers Are Defecting From Brands in Growing Numbers | Public Relations & Social Media Insight | Scoop.it
In 2012, one in five consumers switched companies they buy from, including wireless phone, Internet service and retailers, according to new research released today by Accenture. This marks a five percent increase in switching over 2011 levels. 

 

However, the eighth annual Accenture Global Consumer Survey also found that the majority (85 percent) of consumers say the companies could have done something differently to prevent them from switching....

 

[Accenture report: Valuable insight into consumer purchase, online behavior & retention ~ Jeff]

No comment yet.
Your new post is loading...
Rescooped by Jeff Domansky from Just Story It
Scoop.it!

Digital storytelling: How to tell a story that stands out in the digital age?

Digital storytelling: How to tell a story that stands out in the digital age? | Public Relations & Social Media Insight | Scoop.it

"So, how do you tell a story in the digital age that stands out, captures people’s attention and gets them to act, engage with your institution? My favourite story for quite some time now and one I’ve been showing in workshops around the world is the story of the Troy public library."


Ok -- the author here isn't writing anything revolutionary. So you can skim the text. But watch the 2.5 minute video! It's the reason I selected this piece.

 

The video is brilliant -- and a perfect example of how story triggers can make a difference in social causes and social cause marketing.

 

The video is about a library. It is controversial. Now I am a big fan of libraries so I was rooting for it (my personal bias). And the video itself is a really good example of a digital story.

 

I say 'story triggers' because the library used story elements and metaphors that sparked stories within the viewer's/reader's brains. The library did not actually tell a full-blown story yet the public reaction was immediate and powerful.

 

Go watch the video! Then share what you think.

 

This review was written by Karen Dietz for her curated content on business storytelling at www.scoop.it/t/just-story-it ;


[Great example of a smart grassroots advocacy campaign supported by social media ~ Jeff]


Via Karen Dietz
HomeDesignLove.Com's comment, October 22, 2012 10:30 AM
nice photo
HomeDesignLove.Com's comment, December 13, 2012 9:01 AM
http://www.homedesignlove.com
HomeDesignLove.Com's comment, December 13, 2012 9:02 AM
http://www.homedesignlove.com