Public Relations & Social Media Insight

The director of the Nielsen Norman Group said the top 10 intranets of the year did more than just streamline and pretty up. They pulled people together.

To have a top 10 intranet, you've got to think about more than just a website, Amy Schade, director at Nielsen Norman Group told the hosts of the Intranet Benchmarking Forum's monthly IBF Live program.

"We're looking for what's usable, but also what's inspirational," she said.

Schade said many of this year's winners made significant usability changes. For example, faceted searches—which enable users to search within categories rather than in one big chunk—were big this year. Making major changes to content was another thing the top 10 shared....