Public Relations & Social Media Insight
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Public Relations & Social Media Insight
Social media, PR insight & thought leadership - from The PR Coach
Curated by Jeff Domansky
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4 crisis PR tips for the Vatican | PR Daily EU

4 crisis PR tips for the Vatican | PR Daily EU | Public Relations & Social Media Insight | Scoop.it

...I’ve learned a lot about popes. I love them. So it’s fascinating to speculate about the Benedict’s resignation. Is PR crisis management under way at the Vatican? It makes sense. After all, the Roman Catholic Church has dealt with a number of crises in the past years: protected child abusers, insulted nuns, claims that condoms cause AIDS. blaming scandals on the press, and so on. 

Can the Vatican do more than a resignation to bring the crisis to a faster close? Yes, Here are four more actions to move the compass further in the right direction....

Jeff Domansky's insight:

Why couldn't the Pope cope? 

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The Ethics of Rescue Marketing | CommPRO.biz

The Ethics of Rescue Marketing | CommPRO.biz | Public Relations & Social Media Insight | Scoop.it

If you’re unfamiliar with the term rescue marketing, it’s a marketing strategy used by some in the aftermath of any major disaster or event. Fundamentally, a rescue marketing strategy targets customers of companies affected by a disaster and attempts to lure them away while their current provider is unavailable.

 

One of the textbook cases of rescue marketing occurred in 2009. The server hosting company Rackspace ran into power issues in one of its data centers, causing significant service outages for its customers. Despite the trouble, Rackspace was a role model for transparency, updating its customers frequently and honestly about the issues they were having.

 

During their crisis, a whole host of competitors piled on, attempting to lure away Rackspace customers using the rescue marketing strategy.

A notable exception occurred when Rackspace competitor ServInt’s CEO Reed Caldwell came to the defense of Rackspace:...

 

[Timely post and debate with several good examples from Christopher Penn ~ Jeff]

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