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Public Relations & Social Media Insight
Social media, PR insight & thought leadership - from The PR Coach <a href="<a href="http://www.theprcoach.com" rel="nofollow">http://www.theprcoach.com</a>" rel="nofollow"><a href="http://www.theprcoach.com" rel="nofollow">http://www.theprcoach.com</a></a>
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Jerry Seinfeld, Customer Experience Consultant

Jerry Seinfeld, Customer Experience Consultant | Public Relations & Social Media Insight | Scoop.it

“We’re craving the nondigital even more these days, the authentically human interaction,” says Jerry Seinfeld, explaining (I would argue) not just live standup comedy’s appeal but the appeal of almost any great customer experience. “We need to see some schmuck sweat.”


Authentic human interactions make the cash register ringA

lthough Seinfeld’s fee is notably higher up the keynote speaker’s pay scale than mine, like Jerry, I consult and speak about the customer experience and customer service. And to my way of thinking, the Seinfeld Customer Experience Theorem is directly applicable to almost any business....

Jeff Domansky's insight:

When it comes to customer service, most companies are handling it like Newman or Kramer.

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‘Seinfeld’ in the Age of Twitter | WSJ Speakeasy

‘Seinfeld’ in the Age of Twitter | WSJ Speakeasy | Public Relations & Social Media Insight | Scoop.it
How would "Seinfeld" play out in the 21st Century? A new Twitter account shows you.

 

The Twitter account Modern Seinfeld (@SeinfeldToday) popped up Sunday evening, imagining characters of the legendary sitcom living in the age of social media. What would edgy Elaine write on Yelp to pan a nasty restaurant? How would brusque Kramer interact with employees at the Apple store? What would neurotic George’s profile look like on an online dating website? By Monday afternoon, it had more than 28,000 followers – and seemingly everyone was getting in on the game....

 

[Simple awesomeness and another wasted 10 minutes to your day LOL ~ Jeff]

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