Wicked problems and business strategy: is design thinking an answer? | Psycholitics & Psychonomics | Scoop.it
Obesity. Climate change. Brain drain. Tax havens. War in Afghanistan.

 

'Wicked problems':

 

'They are difficult to define, ambiguous, unstable, do not have one solution,and are beyond the realm or mandate of any one department or discipline.'

 

'.....Working in wicked territory [also] presents several issues for management education:

 

the need to instill integrative thinking (this may be through experiencing design thinking processes),

 

to build empathy in developing a human-centred approach to problem solving (by spending time with end-users, engaging in ethnographic methods),

 

and

 

to develop skills in boundary spanning (being able to communicate, respect and understand different worlds or business units).