For the past 20 years, corporate communication specialists have tried as hard as they can to tailor the message to the frontline... Unfortunately, this violates the Platinum Rule of Organizational Change:
Change is a threat when done to me,but an opportunity when done by me.
If you're not getting the response you need,
Managers often say, "but when I get everyone together to hear their perspective, it devolves into a complaint session." This brings us back to the Golden Rule of Organizational Change:
change the stimulus. (YOU)
...this means "ask better questions" and/or structure your meetings to move beyond the complaints to a constructive place.
Via Deb Nystrom, REVELN Consulting