Professional Issues in Computing
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Professional Issues in Computing
Legislation, Professional Bodies, Codes of Conduct, ITIL and Ethics in Computing
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The modern Service Desk in 2012 and why ITIL 2011 is soooo last year

Want the full presentation? Watch the delivery of this presentation on Youtube while you flick through these slides for the full experience: http://youtu.be/Z4g
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What do you think? Service or process? Anita

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ITIL® - What is ITIL?

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management.
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Look at the Disney example and scan the introductory overview. Anita

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Professions fulfil a number of criteria...

Professions fulfil a number of criteria... | Professional Issues in Computing | Scoop.it

NHS

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Some thoughts about professions. Anita

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10 ethical issues confronting IT managers | TechRepublic

10 ethical issues confronting IT managers | TechRepublic | Professional Issues in Computing | Scoop.it
Should employees be told to what extent their behavior is monitored? How much effort and expense should managers incur in considering questions of dat
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So what’s the point of ITIL? - About QA – the UK’s leading learning company - QA

So what’s the point of ITIL? - About QA – the UK’s leading learning company - QA | Professional Issues in Computing | Scoop.it
It can be an interesting experience, teaching a subject that markets itself as being ‘best practice’.
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Information resource, portal, professional career – Total Professions

Information resource, portal, professional career – Total Professions | Professional Issues in Computing | Scoop.it
Reliable and up-to-date information for anyone considering a career in a profession
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Good basic information. Anita

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Code of Ethics

any student's insight:

Look at these 2 pages as well

Mission statement - http://www.spsconsult.net/mission-and-values ;

ITIL - http://www.spsconsult.net/itil

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10 ethical issues raised by IT capabilities | TechRepublic

10 ethical issues raised by IT capabilities | TechRepublic | Professional Issues in Computing | Scoop.it
Some professions rely on established ethical guidelines to govern behavior, but IT pros are often on their own when it comes to determining what's rig
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