The Not-So-Secret Keys to Great Customer Service | Public Libraries Online | Professional development of Librarians |

"Is good customer service giving patrons everything they want when they want it? Is it being nice to everyone all the time, no matter what? How can you inspire and maintain positive customer service throughout your library? These essayists agree that the impetus comes from the top, but the effect spreads throughout the organization. I hope that the following insights help your library to become a truly welcoming place for everyone!"

Via Robin Illsley, Karen du Toit