How can you create a customer experience that attracts millennial consumers? Whether you're serving millennials in retail, b2b, hospitality, finance, banking, healthcare, insurance, or another field of commerce, here's what you need to succeed with millennials
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn't end with a sale.
Abandon Email As A Customer Service Channel At Your Peril. Research finds that customers still want and prefer customer service via email despite, the fact, that many firms are abandoning it as a customer service channel.
Context is one of the key concepts that if leveraged properly could help deliver easy, effective and memorable experiences for your customers, but what is “context” and what does it mean from a sales, service and marketing perspective? To appreciate the concept, consider this simple example – you are planning to spend the weekend with Read More >