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Delta earns scorn for kicking passengers off flight in favor of basketball team

Delta earns scorn for kicking passengers off flight in favor of basketball team | PR. and Crisis | Scoop.it
When the Florida Gators’ plane was grounded with a mechanical problem, passengers on another flight were forced to step aside.
Allison Walter's insight:

If you are a big fan of men’s basketball then you know that Florida Gators lost a big game to Connecticut. Aside from the tragic loss what really upset some people was when travelers were booted off the flight the night before.  Delta Air Lines canceled travelers commercial flight to Atlanta so University of Florida men’s basketball team could use that airplane. The aircraft that was supposed to carry the team had maintenance delay and the team had to make it to the Monday night game. A spokesman for the airline told The Sun that passengers from the cancelled flight were given other flights and also vouchers to use to other trips. The rest of the explanation didn’t have a sincere apology it was more of an excuse. The original flight was scheduled on Sunday at 3:30 pm and some passengers did not leave till Monday on their rescheduled flight. Some people almost missed important meetings and another person missed a funeral. A spokesman for the team blamed the airline and says that they weren’t aware of the situation.

Aside from all the hassle that the airline put their travelers through they lied to their consumers. They said that the airplane that they were on had mechanical issues but yet the Florida men’s basketball team boarded the same plane. Its not looking good for Delta, people on social media is bashing the airline and isn’t pleased with what happened.

I most definitely think that it was bad PR on the Delta airline and they will lose some costumers and will have bad publicity out of it. I don’t believe that they should of kicked off the passengers and had the team use it instead. Looking back in the Guth and Marsh book I related it back to consumer relations on page 166. “Research shows that one dissatisfied customer will, on average tell eight to 10 other people about poor service.” I definitely agree with this statement and I’m afraid that it will happen for Delta. Just imagine how many passengers are on one Delta flight and how many friends and family will hear about what they did. It’s all about making your customers happy and you got to do what ever it takes. Delta will need to rebuild their relationship with their consumers fast before it gets out of hand. 

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Twitter lights up after GOP account implies racism is over

Twitter lights up after GOP account implies racism is over | PR. and Crisis | Scoop.it
The Republican National Committee’s tweet was meant to honor Rosa Parks. It said she had “a role in ending racism.” With that, a hashtag was born.
Allison Walter's insight:

On December 1st it was the 55th anniversary of Rosa Parks refusing to move to the back of a bus in Montgomery Alabama. What’s a better way to remember such an important day than to tweet about it? That is exactly what Republican National Committee did. In the morning of December 1st RNC @GOP account posted a tweet stating “You must never be fearful about what you are doing when it is right” and right underneath that post they said, “Today we remember Rosa Parks’ bold stand and her role in ending racism.” This tweet was not meant for any headache, it was suppose to be harmful and safe. The tweet was posted to honor an important figure that made a huge impact in our history. What hurt RNC by what they posted is the wording they chose in their tweet. Instead of them honoring an individual in their tweet it backfired. Rosa Parks didn’t “end racism” these two words set some people off. We all know that racism is still an issue that exists almost anywhere you go. A columnist Connor Simpson picked up on the tweet and wrote about it saying “In fact, racism exists within Republican Party.” So for RNC to post the tweet saying that Rosa Parks ended racism backfires them again. It just was not a good move and not thought through well. After the tweet has backfired them twice RNC decided to post a clarification tweet instead of deleting their previous tweet. They corrected the last tweet by saying her role was in fighting to end racism. By that time it was too late and RNC put them selves up for a disaster. Aside from having a columnist write about it, a twitter user, @FeministaJones, who has a huge fan base decided to make a hashtag. A hashtag that took off and made fun of RNC tweet that they posted.

If I was working for RNC, I would of just deleted the first tweet and apologized. After that I then would clarified any misuse of words that were made.

Relating it back to the book I related it back to Cyber Relations on page 320 of the Guth and Marsh book. It states “internet has created a new front door for organizations that is accessible from almost every point on the globe.” It also says that not everyone has a touch when it comes to Internet and I think that RNC might have had that moment when they didn’t have a touch. They most definitely got feedback; not necessarily good feedback but they got it. I do not think that RNC used their strategies and tactics really well to deal with their mistake. Also I related it to public opinion on page 268 in the same book. Since this is such a hot topic it definitely raised public opinion. What public opinion means is “a public expressed attitudes on a particular topic at a particular moment in time.” In this particular story it happens to be on December 1st, which was the anniversary of Rosa Parks and that stand she took. The people that had a public opinion were the twitter users that made the hashtag and also the columnist. 

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Army says call for ‘average-looking women’ in photos is not its official position

Army says call for ‘average-looking women’ in photos is not its official position | PR. and Crisis | Scoop.it
The official spokesman for the U.S. Army distanced the organization from a colonel’s message to PR representatives about the attractiveness of female soldiers in publicity photos.
Allison Walter's insight:
Do some women just get ahead because of their looks and the others that aren’t so good looking they get ahead because they are competent? A U.S Army email that was sent between Col. Lynette Arnhart talking about woman and their looks. In this email it was stated, “in general, ugly women are perceived as competent while pretty women are perceived as having used their looks to get ahead.” The email goes on talking about the selection that is used from their photos they put in their articles. This email got out and was forwarded to all public affairs officers. After the email got out it appeared on twitter. The tweet stated, “Apparently, a lady cannot be both smart & beautiful in the US military.” You can imagine how it makes women feel that are in the military and how people look them at. Women are often looked at as sex subjects and it is hard enough for them already where they do not need any other judgments pushed onto them. What this email did is it proved that to this day and age women are far away from being treated as equal. One army source said that they are scared to think that people are involved in gender integration. It just shows how much work needs to be done and that it needs to start from higher up people. Arnhart who sent out the email is trying to help women who are coming into the military and pushing for women to be accepted. Her intentions were to help women but it definitely pushed onto them and it might be too fast. Looking back in our Guth and Marsh book I relate it to crisis communication. On page 296 it talks about understanding crisis communication. There are seven elements in understanding crisis communication and I believe that this article didn’t follow them all. When Arnhart commented upon the issue she was very stressed out about it. This is something that needs to be in control but its hard in a subject that is so important. Its also dangerous and it put U.S Army out in the open and people may look at it differently now. Public has a big effect on the crisis and in this case it did have an effect.
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No end in sight for Toronto mayor crack saga

No end in sight for Toronto mayor crack saga | PR. and Crisis | Scoop.it
TORONTO (Reuters) - Protesters left colorful chalk messages on walls and pavement outside Toronto City Hall on Wednesday urging Mayor Rob Ford to quit after his bombshell admission on Tuesday that he has...
Allison Walter's insight:

It all began on May 2013. We have talked about this in class many times that celebrities or important figures such as mayors are people we look up to. Those people choose to be who they are. This comes down to their personal life becoming our personal life. It is really hard to keep those two apart when you’re an important figure. People are going to find out all about your personal life when you are always on the spotlight. Rob Ford mayor of Toronto admitted to smoking crack cocaine on Wednesday. Since it happen there were so nasty comments made toward the mayor saying things like “this wall would make a better mayor.” It is not looking good for mayor Rob Ford, his image need some serious fixing. He first denied to the accusation of smoking crack cocaine and then he went to avoiding all the questions and answers now he’s at the point of admitting to his past. The news aren’t stopping here it is now found the Rob Ford is not going to be steeping down he wants to still be the mayor. Rob Ford is not the fist one to be in the position he is in. A mayor in Washington D.C Marion Barry was caught on camera smoking crack. Shortly after he went to jail was released and then was re-elected. After Rob Ford admitted to smoking crack investigators were going to be looking further into the investigation. It seems as if police have been keeping an eye on Ford and it is been found that during that surveillance he was seen at a crack cocaine. Ford denied to being seen there. There are photos and videos all point at Ford being guilt of doing crack cocaine. Even though through this hard time Ford has found to have supporters left, mostly in suburban districts. Polls are saying that 60 percent of people think that he should resign other polls are saying that he won’t have a chance for election. After doing a little bit more research and seeing some videos I do feel bad for the guy just because of how he is being treated. I am not saying that it is ok for him to do what he did; I just feel that maybe the council should be a little bit more professional.

Relating this back to our book “Public Relations Practices” chapter 7, which talks about media relations. Media played a huge role in this case because there was a video posted on a blog of Ford and doing crack. There are strategies in chapter 7 the first one is media influence is cumulative and long term. Which is really true, in this case the crack video has been seen and there is no going back now. The second one is the main power of the media is to make us aware. In this case everyone was aware of the issue. Last one is the media concentrate on reporting bad news. Bad news that Toronto mayor is smoking crack. Also going back to out Adventures in Public Relations book chapter 13 is talking about crisis communication and four-phases. In this particular case I think that Ford is in the acute crisis stage. What else are we going to find out about the mayor?

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Crisis tools for Typhoon Yolanda

Crisis tools for Typhoon Yolanda | PR. and Crisis | Scoop.it
We’ve launched several tools, available on our Typhoon Yolanda crisis page, http://t.co/wIeDk0QDF5 to help gather and relay information.
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Calgary Police Get Twitter Jail During Flood Crisis

Calgary Police Get Twitter Jail During Flood Crisis | PR. and Crisis | Scoop.it

So far, during an overwhelming flood disaster, Calgary emergency personnel and police have performed incredibly well.

 

Twitter? Absolutely not!


As flooding surprised the city last Thursday, Calgary Police put its crisis management plan into action. Part of the plan included using its official Twitter account @CalgaryPolice. Providing updates, critical crisis information and engaging with residents wherever possible.

 

That is, until Twitter shut down the account for exceeding the daily 1,000-post limit....


Via Jeff Domansky
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Jeff Domansky's curator insight, June 23, 2013 7:30 PM

The challenges of social media in a crisis were increased when Calgary Police were put in "Twitter jail" for exceeding tweet limits.

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Navy Yard shooter attacked 'calmly,' FBI chief says

Navy Yard shooter attacked 'calmly,' FBI chief says | PR. and Crisis | Scoop.it
WASHINGTON — Video taken inside Building 197 at the Washington Navy Yard shows Aaron Alexis "calmly" walking down the hallways and stepping into offices, firing indiscriminately at workers and reloading his shotgun with shells from the pockets of...
Allison Walter's insight:

Monday morning at approximately 9 am Aaron Alexis steadily walking through the hallway inside building 197 of the Washington Navy Yard. Alexis started shooting going into offices firing at people. FBI Chief James B. Comey discusses the incident. Chief Comey makes it clear that the 34-year-old contractor Aaron Alexis didn’t have a specific group of people he was going for when he began to start shooting. It was said that his intentions were to kill as many people as possible.

Thirteen people dead and at least eight others were injured after the shooting riot at the Washington Navy Yard on Monday according to the Washington Post.

In the interview with Chairman Anthony Meely of Fraternal Order of Polices labor committee for the Navy Yard’s offices, said that the day of the shooting force was undermanned because of government cutbacks. This could have led to additional deaths.

Due to the low force that day most of them were posted at the gates, it left only two patrol cars and it left chief of police to be the only one inside the yard. Chief of police Comey was the first one to reach the building after he saw private security guard at one of the entrance. Chief told the security guard to be ready to return fire. When the guard shot, Alexis shot him.

After reading this article I was really shocked that something like this could happen. It made me worry. I think that it really sad that we have to cutback on our military workers.

Relating it back to the Public relations Practice book on page 267 it talks about sudden crisis. Sudden crisis is something that comes without warning. That is exactly what happens in this situation. No one had any idea or control of what was going to happen.

In our book Adventures in Public Relations on page 246 it talks about social responsibility. It’s about social contact and the way you treat people. You’re all in this together. In this article Anthony Meely chairman of the Fraternal Order of Police’s labor committee did a great job of explaining to the public of what happen and how it was handled. 

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Amid racism allegations, Paula Deen booted from Food Network

Amid racism allegations, Paula Deen booted from Food Network | PR. and Crisis | Scoop.it
The move comes on the heels of a lawsuit against the celebrity chef alleging racism and harassment. In a deposition, she conceded having used the N-word.
Allison Walter's insight:

The food network that made Paula Deen so popular was also the network that “dumped” her show. In June of 2013, Paula Deen was let go from the food network. The damage was done when Deen used racial slurs out in the open. After saying,  “I can’t, myself, determine what offends another person.” Deen was accused of using the “N-word” as well as describing her dream “Southern plantation wedding” while using racial slurs in it and other inappropriate commence.

Before any of the controversy had begun, Deen was one of the most popular “Paula’s Home Cooking” networks out there. Now, most would say that she has ruined her self-image as a host for this network.

The first mistake was made when Deen cancelled her first interview after the incident. Instead of coming right out and admitting to what she had done, she let others tell her story. All the time that was wasted by not responding to the crisis right away hurt Deen in a long run because of our 24/7 world that allows fast information flow.

To me the real question is does she really mean all the apologies she has made? After reading the article its not clear that she is sincere of what she has said.  

Doing a little outside research and looking at some videos that were made, I myself am not convinced by Paula’s dramatic apologies. On the Today Show, Deen looked staged with the answers she was giving. Deen would also take time to answer the questions as if she needed time to think of what to say. Although I do understand why it took some time to answer these questions. I believe that if Paula would have came out right away, apologized and admitted to what she did, this would not have come out to be such a huge deal like it has. She most likely would have been able to restore her image if she would have done so sooner.

Looking back at the book in chapter 11, it discusses challenges with ethical behavior. This may have relation with Paula’s ethical morals that she once had but went against. Even though Paula may still have ethical morals, it is evidenced that she had a clash of values that day. In the challenges of ethical behavior it mentions dilemma, which is a problem that has no good solution. This situation could be looked at like a dilemma. There is no real good solution because the damage has already been done. Everyone has heard what she said that day, and most will not forget it either. 

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The worst video media disaster of November

The worst video media disaster of November | PR. and Crisis | Scoop.it
While selecting the subject of this month's disaster was less than difficult, choosing exactly which self-destructive moment to feature proved a bit more challenging. ( NSFW )
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Costco tormented for labeling Bibles as ‘fiction’

Costco tormented for labeling Bibles as ‘fiction’ | PR. and Crisis | Scoop.it
A California pastor called his congregation to action over the labeling, to the point the fiasco ended up on the news.
Allison Walter's insight:
If you are aware of Sams Club then you would have a pretty good idea of what Costco would be. Sams Club is a membership club where you can only shop there if you have a special card. Some of the things that you would be able to find at a store like this would be anywhere from food, clothes, books, etc.. On November 15th Caleb Kaltenbach who is a pastor at Discovery Church (which is a local church) went to Costco. As Caleb was walking through the store he comes upon a bible that is sold at the store that is labeled $14.99 Fiction. He thought that it was very interesting how the Holy Bible was labeled under Fiction. Caleb took a picture of the Holy Bible and posted it on his twitter account. He didn’t have any intentions of it getting as much coverage as it has but it definitely upset some people. The members of the church said that it was completely wrong for the Holy Bible to be called fiction, it’s a big deal and it most definitely offended church members. Some members say it is the word of God and should not be named fiction. After his post was seen by several people and commented on, Costco responded to Caleb and said that it was a distributing error. The label was later changed. At another Costco location the Holy Bible was labeled as Gift Books. The way that Caleb looks at it is that he has a mission to share the gospel. Costco did come out with an apology saying, “ Costco’s distributor mislabeled a small percentage of Bibles, however we take responsibility and should have caught the mistake. We are correcting this with them for future distribution. In addition, we are immediately relabeling all mislabeled Bibles. We greatly apologize for this error.” I think the Costco handle their crisis perfectly and they did the right thing with their apology. Relating it back to our Guth and Marsh book I related it back to consumer relations on page 166. It states that organizations must build relationships with their consumers. I think that in this case Costco did a great job communicating back to its consumer that shop at their stores by apologizing and taking blame. Even though they made a mistake they did not let it get out of hand to where it hurt their business. They took care of the issue.
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Brooklyn man killed by drinking Red Bull

Brooklyn man killed by drinking Red Bull | PR. and Crisis | Scoop.it
Red Bull didn’t give him wings — it gave him a heart attack, a bombshell lawsuit alleges.
Allison Walter's insight:

Is Red Bull not being honest? While playing basketball Cory Terry died by having a heart attack from drinking Red Bull while playing basketball. It is believed that Red Bull contains extra stimulant that make it stronger than a cup of coffee. Red Bull can be more dangerous than what the company leads its consumers to believe according to lawyer Ilya Novofastovsky. After this tragedy happened, Terry’s family was blaming Red Bull for Terry’s death. It is believed that the lawsuit that was filled by Terry’s family was 85 million dollars. It was the first wrongful death suit against Red Bull. Red Bull did not address any specific cases. The spokeswoman for Red Bull said that the company sold 35 billion cans in 165 countries over the past 25 years. The reason for why this is happening is because health authorities all over the world confirmed that Red Bull Energy Drink was safe to consume. His grandmother said that Terry was nothing but healthy. This young man was healthy, active, and a non-smoker but he was a frequent Red Bull drinker. Apparently there have been nine deaths worldwide that have been linked to Red Bull. The energy drink has possible health hazards; more so for people who stay active. U.S Food and Drug Administration acknowledged 21 reports that are connected to Red Bull with many different symptoms between 2004 and 2012. It is believed that the number might not be correct. FDA established that 18 deaths have been linked back to Red Bull in a 2009 study.

After reading this article I was really disappointed by how Red Bull had nothing to say to such a trategy especially when it may not have been the only one. I decided to relate it back to our “Public Relations Practices” chapter 9, which discusses crisis management. Sudden crisis, which was the death of Terry, comes with no warning. In this case for Red Bull it was organizational weakness. They did not address the issue or even have an apology for the family or their company. They did the total opposite and pretty much bragged how well the company is doing. The role of communication is really important especially in situations like this one. Relating it back to Adventures in Public Relations book in chapter 13 talking about crisis communication there are four phases. In this specific case Red Bull is ready for phase three which is the chronic crisis stage. It is time for Red Bull to clean up their mess. 

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Home Depot Apologizes for Racist Tweet

Home Depot Apologizes for Racist Tweet | PR. and Crisis | Scoop.it
Home Depot is apologizing for a racist tweet and blaming the agency that sent it from the company account.
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Most Epic Brand Meltdown On Facebook Ever

Most Epic Brand Meltdown On Facebook Ever | PR. and Crisis | Scoop.it
The two owners of Amy's Baking Company Bakery Boutique & Bistro took over the restaurant's Facebook page last night to fight unruly commenters, and man, was it embarrassing.
Allison Walter's insight:

On May 10th is when it all began. Samy and Amy owners of Amy’s Baking Company brought Gordon Ramsey on the show of Kitchen Nightmare. Gordon Ramsey was going to help them with their business. Amy’s Baking Company had multiple things that were affecting their business. Things like terrible customer service, taking away tips from their servers, being rude to their customers and so on.

On May 14 their company’s Facebook’s page has gone way out of hand. Gordon Ramsey had to let them go from the show because they were too hard to work with. Can you blame him? After all of it went down the restaurant Facebook page was filled with nasty comments from people. Amy and Samy took the matter in their own hands to defend their selves.

As they kept posting things on their Facebook page the statuses were getting worse and worse by the hour. It went from not so nice posting to most uncalled for meanest posting (that were posted with all caps). The owners found out that their Facebook page was posted on Reddit and that did not help their reputation one bit. They threatened to sew people and websites for posting things about the owners and their business. The posting went on throughout the day. The following day they posted on Facebook that they were hacked and they were taking action to figure out who it was.

After reading this article I could not believe that this really happen. In every way possible they have gone wrong. It as way out of control and I hope that it would never happen again. I really hope that they can learn from their mistakes and move on to get better. I hope that other companies would look at this crisis as a lesson and learn from it. I wouldn’t wish this upon any business.

In our book Adventures in Public Relations on page 31 it talks about employee relations and how important it is for a business. Looking back at the article it is very evident that the business was lacking employee relations. Employees couldn’t run away from the business fast enough. In the same book on page 242 it talks about ethics. The business acted far beyond the ethic standard. They had problems of denial, it had dilemma issues (a problem with no good solution), and also problem with ignorance. Amy’s Baking Company has many issues to solve.

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Ford’s ad crisis

Ford’s ad crisis | PR. and Crisis | Scoop.it
After disturbing—not to mention unsanctioned—mockup ads appeared online, the PR pros in Ford’s Asia Pacific division snapped into action on a Saturday morning.
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The PR maze of voting on Syria strikes

The PR maze of voting on Syria strikes | PR. and Crisis | Scoop.it
Asking Congress to vote on an attack on the war-torn Middle Eastern nation was either a PR necessity for President Obama or a disaster, depending on whom you ask. Congress faces a similar dilemma.
Allison Walter's insight:

The United States President tries to do the right thing. Obama is trying to get congressional approval in a decision of striking Syria. The process in the Senate started on Wednesday. The reason for the strike is due to Syria using chemical weapons on its own people.

The vote in congress is going to be a tough one because there are people that are voting for it as well as against it. No one knows what it will come down too. Obama on the other hand does not want to possibly make another bad decision. In the past it is know that he did not take any action in the Libya airstrike.  So it may seem as if Obama is trying to do the right thing this time or he just doesn’t want to be criticized again. Either way the American people will find a negative in this. Then again we as American people want to have a strong leader as a President.

What made this vote different from any other it that it was happening along traditional party lines. According to an August Gallup poll, the decision came out to be against the strike.

After reading this article and many other articles on the Syria crisis it made me want to take a step back and think about the whole situation. Looking back and remembering of all the other crisis that have happened, I feel as though America always tries to stick their nose into other people’s business. If do want to let out I think there is other ways of doing it then having a military strike.

Going back to the book I think that it relates pretty well with member relations in chapter 4. In membership relations you have to build relationships with leaders and members referring to an organization. I understand that this article is not referring to organization but it could be looked at as President Obama is trying to build a relationship with the American people by trying to do the right thing. Obama is also building some sort of a relationship with the congress by trying to include them in this decision making process. 

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