Pink also says that leaders in the new century must have empathy. He states that “the era of sharp-minded knowledge workers and briskly efficient high-tech companies that prized emotional distance and cool reason, and who could make a decision unimpeded by emotion”  may not be the answer.
American manufacturing is facing a situation where we don’t have the skilled workers we need and the baby boomers are retiring. To recruit and retain the bright, brave, and honest future manufacturing workers may take a different approach that requires the ability to understand the emotional makeup of other people. Pink implies that emotional abilities will become more important than intellectual abilities. Empathy is also an absolutely necessary part of interviewing, which every leader must do every day. It is important for building teams and it motivating employees.
Via Edwin Rutsch