Frstrated is new user experience feedback platform.
Frstrated aims is to provide very simple ways for consumers to express their admiration or frustration towards a brand, a service, a customer interaction, to describe those as vividly and precisly as possible (photos, screenshots, anecdotes, videos...) and be heard (with perhaps some even more amazing outcomes at stake)... acting a bit like an "experience megaphone""/>
positive feedback
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"Positive Feedback" is a channel from the "frstrated" initiative.
Frstrated is new user experience feedback platform.
Frstrated aims is to provide very simple ways for consumers to express their admiration or frustration towards a brand, a service, a customer interaction, to describe those as vividly and precisly as possible (photos, screenshots, anecdotes, videos...) and be heard (with perhaps some even more amazing outcomes at stake)... acting a bit like an "experience megaphone"
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Customer Experience – [Company] Size Matters

Customer Experience – [Company] Size Matters | positive feedback | Scoop.it

Customer service is the same in organizations whether they have “1 or 1,000 employees.” This, anyway, was an assertion in a recent HBR post. Contrary to what the author wrote – size matters.


Via Christian Barbaray
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GM Korea, Renault Samsung get high customer satisfaction

GM Korea, Renault Samsung get high customer satisfaction | positive feedback | Scoop.it
GM Korea Co. and Renault Samsung Motors Co. all received high marks in the latest nationwide customer service survey carried out by a local automotive market research agency, the carmakers said Monday.

Via Jörg Höhner
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The Big Upside of Customer Participation | MIT Sloan Management Review

The Big Upside of Customer Participation | MIT Sloan Management Review | positive feedback | Scoop.it
Encouraging customers to provide feedback directly to a company engages them in valuable ways.
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» Ryanair – Defying All the Odds to Create a Great Customer Experience

» Ryanair – Defying All the Odds to Create a Great Customer Experience | positive feedback | Scoop.it
Ryanair – Defying All the Odds to Create a Great Customer Experience
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The Customer-centric Organisation: Why Online Reviews Are More than Just PR

The Customer-centric Organisation: Why Online Reviews Are More than Just PR | positive feedback | Scoop.it
Making shopping experiences better for everyone (RT @nettopower_dk: This is why our customer reviews are on our homepage- Why Online Reviews Are More than Just PR - http://t.co/s5cC60FVeH”…;)...
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Global Customer Experience Predictions for 2014 [eBook] - Customer Think

Global Customer Experience Predictions for 2014 [eBook] - Customer Think | positive feedback | Scoop.it
Global Customer Experience Predictions for 2014 [eBook]
Customer Think
Most companies, however, either miss the opportunity to introduce experience-enhancing technologies or do so in a way that actually puts more friction into the customer's journey.
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4 Characteristics of an Exceptional Online Customer Experience

4 Characteristics of an Exceptional Online Customer Experience | positive feedback | Scoop.it
Find out what it takes to create a stand-out online customer experience. Create a checklist for your business.
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This Man Had Such A Bad Experience With Amazon Customer Support He Posted The Entire Conversation Online

This Man Had Such A Bad Experience With Amazon Customer Support He Posted The Entire Conversation Online | positive feedback | Scoop.it
If you’ve ever had a frustrating experience with an Amazon chat support worker you’ll sympathize with Chris Williams.
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Responsive Design: Why You Need It - 352 Noodles & Doodles ...

Responsive Design: Why You Need It - 352 Noodles & Doodles ... | positive feedback | Scoop.it
We've all had a frustrating experience a pinching and zooming our way through a website to find content, and I think we can all say that we won't tolerate that much longer. That speaks a lot to this next point I'm about to make: ...
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14 Customer Experience Predictions For 2014 - Business 2 Community

14 Customer Experience Predictions For 2014 - Business 2 Community | positive feedback | Scoop.it
14 Customer Experience Predictions For 2014
Business 2 Community
It's totally December. How did that happen? Here we are again at the end of a year, looking back at the highs, lows and in-betweens.
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Focusing the rhizome: 5 guidelines for designing user experience

Focusing the rhizome: 5 guidelines for designing user experience | positive feedback | Scoop.it
This article by Julianne Beswick appears in 'The SoDA Report', a trend report from the Global Society for Digital Marketing Innovators, and is republished here with permission.
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Customer journey mapping an assortment of case study's and templates

Customer journey mapping an assortment of case study's and templates. How to start with customer journey mapping.
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Few Customers 'Extremely Satisfied' with Omnichannel Customer Experience

Few Customers 'Extremely Satisfied' with Omnichannel Customer Experience | positive feedback | Scoop.it
For some time now, companies of all shapes and sizes have been expanding their online presence and setting up profiles across various digital media channels so they can be where their customers are.
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44 Facts Defining the Future of Customer Engagement

Looking to engage customers through your sales channels, marketing programs, customer service touch points and e-commerce channels? Here find 44 ways to do it…

Via Richard Chagnon, Christian Barbaray
frstrated's insight:

#CEM # CustSat #VoC #CFM

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Are You Really Ready for Customer Experience

Are You Really Ready for Customer Experience | positive feedback | Scoop.it

Marketers can talk a good game about customer centricity, but action doesnt always follow.


Via Fred Zimny, Rosetta Carrington Lue, LuceCEM, Evelyn Weiss
frstrated's insight:

#CEM #VoC xCustSat

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Michael Allenberg's curator insight, October 22, 2014 7:17 PM

#ExperienceDesign + #Insight = #CustomerExperience

Nedko Aldev's curator insight, March 6, 2015 3:11 AM

 

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20 Best Practices for Customer Feedback Programs: Applied Research

20 Best Practices for Customer Feedback Programs: Applied Research | positive feedback | Scoop.it
Below is the final installment of the 20 Best Practices for Customer Feedback Programs. Today's post covers best practices in Applied Research. Applied Research Best Practices Customer-focused rese...
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50 Amazing Customer Service Quotes

50 Amazing Customer Service Quotes | positive feedback | Scoop.it
Here is a collection of the top 50 customer service quotes for your organization to follow.
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Conversion optimisation 101 - Countdown for user session expiration, clever !

Conversion optimisation 101 - Countdown for user session expiration, clever ! | positive feedback | Scoop.it
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Simple yet efficient technique proposed by British Telecom to make you realise that your purchasing session is about to expire, and you should really do something about it... I did !

 

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Update: Alleged Dropbox Hack Is A Hoax, Website Is Back Up | TechCrunch

Update: Alleged Dropbox Hack Is A Hoax, Website Is Back Up | TechCrunch | positive feedback | Scoop.it
Update: The alleged hack against Dropbox is looking more like is an elaborate hoax, timed perfectly with the website's incidental outage. As security..
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The Customer Experience is Global King Again | Loyalty360.org

The Customer Experience is Global King Again | Loyalty360.org | positive feedback | Scoop.it
The highest-performing companies are shifting strategies to emphasize the customer experience, according to a new report from the London-based Economist Intelligence Unit (EIU) that was sponsored by salesforce.com.
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The Digitization of Everything and It’s Impact on Customer Experience | CustomerThink

The Digitization of Everything and It’s Impact on Customer Experience | CustomerThink | positive feedback | Scoop.it
The Digitization of Everything and It’s Impact on Customer Experience | CustomerThink http://t.co/tHwUlX12pr via @customerthink
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For CX Day, Here’s My Best Customer Experience EVER: Unpacked

For CX Day, Here’s My Best Customer Experience EVER: Unpacked | positive feedback | Scoop.it
Since October 1 is official Customer Experience Day, I thought I’d take a moment and share the best customer experience I’ve EVER had.  And I mean EVER.  For me, it’s that timeless “WOW” moment I’ll always remember.
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Top 10 Ways to Improve Digital Experiences for Your Customers

Top 10 Ways to Improve Digital Experiences for Your Customers | positive feedback | Scoop.it
Customers need to have great experiences when they interact with an organization's digital presence. But what can businesses do to improve digital experiences? A new report from Forrester Research lays out ten specific things.
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James Dyson on Negative Feedback

James Dyson on Negative Feedback | positive feedback | Scoop.it
The vacuum cleaner company's founder learns from customer disapproval (RT @BW: Here's how billionaire James Dyson deals with negative feedback | http://t.co/HrblkQEpBx)...
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Future of in-flight entertainment is personal and social

Future of in-flight entertainment is personal and social | positive feedback | Scoop.it
In recent weeks, both the FAA and EASA have come out with guidelines which will potentially change in-flight entertainment for all time.
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