CRM & Social CRM
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CRM & Social CRM
Upravljanje odnosov s strankami
Curated by Igor Pauletic
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Market Focus Report - Mobile and Social CRM | Nucleus Research

Market Focus Report - Mobile and Social CRM | Nucleus Research | CRM & Social CRM | Scoop.it

Nucleus research je objavil raziskavo, ki pojasnjuje, zakaj mora CRM postati Social CRM in kaj naj bi Social CRM pravzaprav pomenilo.

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What Customers Really Want from Social CRM

What Customers Really Want from Social CRM | CRM & Social CRM | Scoop.it

61% strank, ki so aktivne v odnosu s ponundikom v socialnih omrežjih, to počnejo, ker iščejo popuste. Zmotno je razmišljanje, da jih k temu vodi potreba po spoznavanju novih produktov. Slednje je bolj želja ponundikov.

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