CRM & Social CRM
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CRM & Social CRM
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Online recommendation overtakes word-of-mouth as biggest purchase influencer

Tokratna raziskava Eccomplisheda razkriva, da se več kupcev pred nakupom osredotoči na mnenja o izdelku na spletu kot na svoje prijatelje in znance.

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Market Focus Report - Mobile and Social CRM | Nucleus Research

Market Focus Report - Mobile and Social CRM | Nucleus Research | CRM & Social CRM | Scoop.it

Nucleus research je objavil raziskavo, ki pojasnjuje, zakaj mora CRM postati Social CRM in kaj naj bi Social CRM pravzaprav pomenilo.

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