Philippine Call Center Outsourcing Solutions
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The worst job interview blunders you should never make | OAMPI

The worst job interview blunders you should never make | OAMPI | Philippine Call Center Outsourcing Solutions | Scoop.it
It's easy to commit mistakes during an interview without you even realizing it. Some of them are more common than you probably expect.
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Why outsource to a call center when launching a product

Why outsource to a call center when launching a product | Philippine Call Center Outsourcing Solutions | Scoop.it
Here’s how to avoid turning your product launch into a nightmare because of the ruined customer relationships.
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What’s stopping your customers from complaining?

What’s stopping your customers from complaining? | Philippine Call Center Outsourcing Solutions | Scoop.it
Improving your Philippine call center brand starts with knowing where the improvement should start.
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Facebook launches a new place to discover places

Facebook launches a new place to discover places | Philippine Call Center Outsourcing Solutions | Scoop.it
There’s a new kid on the crowdsourced review sites block.
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UI tune-up: A customer service must-do for the holidays

UI tune-up: A customer service must-do for the holidays | Philippine Call Center Outsourcing Solutions | Scoop.it
These are the reasons why your Philippine call center customer service and e-commerce UI should be ready for the holidays.
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First 5 things you need to say to an upset customer

First 5 things you need to say to an upset customer | Philippine Call Center Outsourcing Solutions | Scoop.it
Using these statements can help you transform an angry customer calling a call center in the Philippines into a manageable and cooperative one.
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Avoid losing customers by minimizing hold times in your call center

Avoid losing customers by minimizing hold times in your call center | Philippine Call Center Outsourcing Solutions | Scoop.it
Customers, no matter how patient they may be, must be spared from having to suffer from long hold times.
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What to do when your call center agents commit errors

What to do when your call center agents commit errors | Philippine Call Center Outsourcing Solutions | Scoop.it
If you truly want to provide high quality call center services, minimizing call center agents error can be a good initial step.
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How B2B telemarketing agents can set more appointments

Here are some pointers that you can use to make sure your B2B telemarketing agents schedule appointments effectively.
 
As far as business to business telemarketing is concerned, appointment setting is still one of the time-tested ways of increasing a company’s conversion rates. A...
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5 Proven ways to ensure quality in a Philippine call center

5 Proven ways to ensure quality in a Philippine call center | Philippine Call Center Outsourcing Solutions | Scoop.it
Employing effective QA methods helps managers assess the performance of their agents and the overall success of its call center services.
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Beating the fear of losing managerial control when outsourcing

Beating the fear of losing managerial control when outsourcing | Philippine Call Center Outsourcing Solutions | Scoop.it
When outsourcing to a call center , one of the common fears faced by businesses is the loss of managerial control over their vital operations. Since outsourcing is all about transferring some of your business functions, such as customer support or telemarketing, to an offshore third party…
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How to optimize the physical layout of your Philippine call center

How to optimize the physical layout of your Philippine call center | Philippine Call Center Outsourcing Solutions | Scoop.it
Optimizing your Philippine call center's office space can help boost productivity among your employees. Here's how you can do it!
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A guide to sending a post-interview thank you note | OAMPI

A guide to sending a post-interview thank you note | OAMPI | Philippine Call Center Outsourcing Solutions | Scoop.it
Open Access BPO, a call center in the Philippines, explains why this practice is still very useful in your job search and how you can do it effectively.
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How optimizing IVR settings can affect your brand’s image

How optimizing IVR settings can affect your brand’s image | Philippine Call Center Outsourcing Solutions | Scoop.it
Taking things for granted when setting up an IVR system can defeat your very purpose of acquiring such technology.
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Survey: Voice is still king especially in Asia

Survey: Voice is still king especially in Asia | Philippine Call Center Outsourcing Solutions | Scoop.it
Despite the popularity of online tools, customers still prefer making calls to get in touch with businesses.
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Check out the holiday shopper's customer service wish list

Check out the holiday shopper's customer service wish list | Philippine Call Center Outsourcing Solutions | Scoop.it
From a live chat agent to free giveaways, the possibilities are limitless when it comes to granting your holiday shoppers’ wishes.
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2 Customer service beliefs that aren’t always true

2 Customer service beliefs that aren’t always true | Philippine Call Center Outsourcing Solutions | Scoop.it
You might be surprised to know that these basic, widely accepted customer service beliefs are false.
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4 Things can weaken your performance evaluation program

4 Things can weaken your performance evaluation program | Philippine Call Center Outsourcing Solutions | Scoop.it
To avoid making your quality monitoring program a failure, you need to address these issues first. Call center in the philippines performance evaluation.
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2015: A year of e-commerce experimentation

2015: A year of e-commerce experimentation | Philippine Call Center Outsourcing Solutions | Scoop.it
Call centers in the Philippines catering to Europe should be ready for e-commerce experimentations next year.
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4 Ways to ace customer service on social media

4 Ways to ace customer service on social media | Philippine Call Center Outsourcing Solutions | Scoop.it
You need to practice these fundamentals in order to get the most out of your online customer service.
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The true value of responding to customers on social media

The true value of responding to customers on social media | Philippine Call Center Outsourcing Solutions | Scoop.it
How you respond to every post made on your social media account can say a lot about how you treat your customers.
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What call center managers should remember when coaching agents - Call Center Management

Since your evaluation can highly influence your agents’ performance, you need to be more strategic in presenting them your feedback through quality coach
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5 Causes of agent training failure in a Philippine call center | CustomerThink

5 Causes of agent training failure in a Philippine call center | CustomerThink | Philippine Call Center Outsourcing Solutions | Scoop.it
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How to optimize the physical layout of your Philippine call center

How to optimize the physical layout of your Philippine call center | Philippine Call Center Outsourcing Solutions | Scoop.it
Optimizing your Philippine call center's office space can help boost productivity among your employees. Here's how you can do it!
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4 Agent performance areas to assess when monitoring call quality

4 Agent performance areas to assess when monitoring call quality | Philippine Call Center Outsourcing Solutions | Scoop.it
Standardize your agent evaluation process, and ensure that your business and its customers get the quality call center support services they deserve.
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Beating the fear of losing managerial control when outsourcing

Beating the fear of losing managerial control when outsourcing | Philippine Call Center Outsourcing Solutions | Scoop.it
When outsourcing to a call center , one of the common fears faced by businesses is the loss of managerial control over their vital operations. Since outsourcing is all about transferring some of your business functions, such as customer support or telemarketing, to an offshore third party…
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