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The Social Life of Health Information, 2011 | Pew Research Center's Internet & American Life Project

The Social Life of Health Information, 2011 | Pew Research Center's Internet & American Life Project | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
The online conversation about health is being driven forward by two forces: 1) the availability of social tools and 2) the motivation, especially among people living with chronic conditions, to connect with each other.
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4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK
Pharmageek considers the Patient as the pharmaceutical industry "missing link"
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PHARMA.....CONNAIS TU LES E-PATIENTS?

PHARMA.....CONNAIS TU LES E-PATIENTS? | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

Mi septembre, la nouvelle tombe. "le Mycophénolate Mofétil (Cellcept) est exclu du dispositif "tiers payant contre générique"".
Résultat du travail de "Renaloo", association de patients qui a su mobiliser son réseau et négocier avec l'ANSM et la CNAMTS...
C'est une première....mais ce genre de situation va probablement devenir de plus en plus courante.


A l'occasion de la WebTV que j'ai eu l'honneur d'animer sur BEPATIENT.fr : "Carte blanche" donnée aux "E Patientes" ( http://sco.lt/8VRpi5 ), j'ai pris le temps de compiler un certain nombre d'informations sur ce qu'on appelle les "E Patients" et ce mouvement connu désormais dans la santé comme le "Patient Empowerment".


On sait que la santé est un sujet très présent sur le web.


Avec plus de 30% de la population mondiale connectée (plus de 71% dans les pays développés), le web 2.0 compte maintenant plus de 100 000 000 de sites et plus d'un milliard d'utilisateurs .


La santé 2.0 en chiffres c'est plus parlant. Cela représente :


- 1/3 des recherches faites sur Google
- 20% des discussion dans les réseaux sociaux


Ce qui fait de la santé le second sujet le plus recherché/discuté sur le net.


E PATIENT : UN PHENOMENE AMERICAIN?


On peut penser que ce mouvement des E Patients est un phénomène anglo-saxon pour ne pas dire américain.


Le plus connu d'entre eux, E Patient DAVE (Dave de Bronkart), sexagénaire américain, est devenu le "fer de lance" de ce mouvement.
Diagnostiqué avec un cancer du rein en 2006, les médecins le laissent sans espoir de traitement. Alors Dave s'adresse au web, échange avec d'autres patients et apprend qu'il y a un traitement envisageable mais proposé uniquement par certains médecins.
Rentré en rémission, il décide de s'appuyer sur son expérience pour promouvoir une approche nouvelle de la santé. (une interview intéressante de E Patient Dave http://www.myfoxmaine.com/story/19595242/e-patient-dave-health-activist)


Le Patient EMPOWERMENT est né avec les différente définitions que l'on peut donner aux E Patients (bien résumé et étayé sur wikipedia http://bit.ly/GShDVf ).


Parmi d'autres celle qui fait l'unanimité est la définition élaborée par Tom Ferguson qui identifie les e-patients comme des individus équipés, capables, responsables et impliqués (equipped, enabled, empowered, engaged) dans leur état de santé et dans les décisions qui lui afférent.


L'étude américaine de PEW INTERNET (Social life of health information ( http://bit.ly/SxW4PK ) résume bien l'ampleur de ce phénomène aux Etats Unis.


  • 80% des internautes ont cherché des informations santé sur le web
  • 1/3 s'en sert pour évaluer et choisir leur médecin
  • 60% reconnaissent que cela a affecté leur décision sur comment traiter leur pathologie
  • 50% demandent alors un second avis médical après ces recherches
  • 30% s'en servent pour décider d'aller consulter ou pas
  • 30% l'utilisent pour comparer les options de prescription de traitement


Aux Etats Unis ou les professionnels de santé sont équipés à 80% de smartphones et à 60% d'IPAD, 40% d'entre eux reconnaissent aller consulter de l'information on-line PENDANT la consultation et 50% recommandent à leurs patients des sites à consulter (Manhattan Research)


Le mouvement est encore plus évident à la lecture de l'étude conduite par l'université californienne DAVIS (UC DAVIS Mai 2012 http://bit.ly/SxW4PS ) "The prepared patient" qui met en avant les attentes des E Patients :


  • se tenir informé
  • jouer un rôle actif dans ses soins
  • franchir une étape difficile sur une question de santé


Cela pour autant qu'il soit question de défiance vis à vis des professionnels de santé
Par ailleurs, les patients reconnaissent qu'internet n'est pas la seule source d'information ; les amis, les émissions de télé, les ouvrages/revues/magazines.. sont aussi cités. D'ou l'importance de garder une présence sur les médias "off-line".


Dans cette étude, enfin, il est précisé que :


  • 70% des patients discutent avec leurs médecins de l'information collectée.
  • 40% l'impriment afin d'en parler avec leur médecin
  • 50% déclarent suite à cette recherche avoir au moins une question à poser à leur médecin.


ET EN EUROPE ?


En Europe, les études et la prise de conscience se développent.


Dans son étude "Citizen Health Europe", Manhattan Research dresse en 2010 un état des lieux précis de la situation.


Premier constat, il y aurait 76 millions de E Patients en Europe !!


Parmi les motivations qui induisent à s'adresser au web les 3000 patients interrogés dans les 5 plus gros pays européens, on retrouve :


  • discuter/rechercher les informations obtenues lors de la consultation
  • utiliser internet pour rechercher des symptômes/diagnostic (le fameux phénomène "Dr Google")
  • challenger le diagnostic
  • demander un changement de traitement


L'étude conduite en 2010 par IMR international "Europe Social Media in healthcare" quant à elle précise les motivations des internautes pour discuter de la santé sur les réseaux sociaux.


  • 32% veulent trouver une expérience sur le traitement qu'ils prennent
  • 31% pour trouver de l'expérience sur la maladie qu'ils ont
  • 16% pour partager de l'expérience/maladie
  • 13% pour partager de l'expérience/traitement


EN FRANCE ?


C'est ainsi qu'en France l'étude IPSOS "Public affair 2010" nous révèle que que la santé est la 7ème raison de consulter le web (en France).


Et lorsque l'on regarde les sites consultés/moyens utilisés (Etude GFK 2010 http://bit.ly/PxRc0c ) :


  • 81% passent par les moteurs de recherche
  • 68% par des sites spécialisés type "Doctissimo" ou "AZ Santé"
  • 40% vont sur les forums de discussion
  • 38% sur les encyclopédies libres (Wikipédia, ..)


Par contre :


  • seuls 12% vont sur les sites de labo
  • 11% sur des blogs médecins
  • 10% sur des blogs de patients
  • 10% sur les sites d'associations de patients
  • 8% sur les réseaux sociaux


Quant on sait qu'un site comme Doctissimo génère environ 8 à 10 millions de visiteurs uniques par mois, le Ministère de la santé a décidé face à ce phénomène de conduire une étude avec des sociologues en 2010.


La conclusion est sans appel sur le sujet :


Les auteurs précisent qu'il s'agit là de la "CONSTRUCTION D'UN SAVOIR PROFANE PRATIQUE, COMPLEMENTAIRE DU SAVOIR EXPERT DES MEDECINS".


Le phénomène est tel que le CNOM (Conseil National de l'Ordre des médecins) a réagit en conduisant cette enquête avec IPSOS ( http://bit.ly/PjIRtd ) qui nous donne les chiffres pour la France :


  • 71% des internautes français recherchent des informations santé sur le web
  • 7 internautes sur 10 qui font ces recherches ne font pas la différence entre sites certifiés ou non
  • 62% des français consulteraient le site/blog de leur médecins si celui-ci en avait un
  • 34% des internautes qui cherchent sur le net disent en parler avec leur médecin (le deux tiers des patients ne discutent pas avec leur médecins des informations repérées en ligne)


Cela a d'ailleurs conduit le CNOM a inciter sur son site les médecins à se pencher sur ce phénomène pour :


  • Développer le conseil du médecin dans la recherche d’information santé.
  • Faire d’Internet un outil au service de la relation médecins-patients
  • Créer un label ordinal pour les sites publiés par des médecins.


ET ALORS ?


And so what??
Comment prendre en compte cette évolution parmi les acteurs du système de santé?

Et oui.. pas facile quand notre culture et notre cadre réglementaire ne nous permettent pas d'avoir un échange directe avec les patients.
Pas facile de passer d'une cible de 200 000 médecins (grosso modo) à près de 45 millions d'individus (juste pour la France)
Pas facile de passer d'un mix promo ou la visite médicale est omniprésente (près de 60% du budget) et le digital quasi absent (moins de 1%)


C'est le "business model" en entier qu'il faut repenser et les organisations qui vont avec....


L'orientation client ne doit plus être une intention... mais devenir une réalité du quotidien...avec la difficulté, certes majeure, de définir ce CLIENT.


Prescripteurs? Dispensateurs? Payeur? Patient?...Lequel choisir? Y en a t il qu'un? ou plusieurs? quel poids donner à chacun?


J'entends souvent, et à juste titre, dire par les acteurs (laboratoires, grossistes, pharmaciens,..) que le Patient est "AU COEUR DE NOS DÉMARCHES"...


Pour les marketeurs (futurs "chef de clients"?? :-)), cela doit se traduire par une cartographie du parcours client...peut être effectivement tournée autour de ce parcours.

Prenons le pari qu'à chaque étape du parcours patient (prévention, symptôme diagnostique annonce,analyses, prescription, dispensation, observance, suivi...que sais je?? selon les pathologies) nous repensons nos démarches marketing en mettent au coeur le patient et la notion de service client et de valeur ajoutée...


Et pourquoi ne pas considérer désormais nos clients historiques ou les nouveaux acteurs comme des partenaires ayant eux aussi pour client le Patient?


Peut être faudrait il dans un premier temps accompagner ce changement dans la relation médecin/patient?


Pour conclure je reprendrais un post récent d'Alex Butler, PDG de "The social Moon", gourou du digital pharma et ancien de J&J, qui s'interrogeait sur la pertinence de continuer à utiliser le terme de E-Patient.
En effet, à partir du moment ou tous les patients ou presque, vont sur le net peut être faut il juste les appeler PATIENTS...au même titre qu'on ne précise plus le terme 'numérique" quant on parle d'appareil photo...


Ça y est Pharma... tu en sais un peu plus sur les E Patients.
J'espère que cela t'aura intéressé.



Pour finir, je citerais Len Starnes, autre gourou du digital pharma et ex Bayer...qui écrivait dans une présentation destinée à la pharma:

"Fish where the fishes are"
(Peches là ou sont les poissons)


A bon entendeur

Lionel REICHARDT
Le Pharmageek

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Christophe Deshayes's comment, May 6, 2013 12:20 PM
Vos articles sont vraiment captivants !
Je suis très intéressé car je fais aussi un topic "santé et numérique".
A bientôt par lecture !
Michel Mazuez's comment, May 9, 2013 2:53 PM
J'ai passé 1 mois à colliger ces statistiques... Merci de m'avoir confirmé le chiffres... Et maintenant à nous (soignants) de jouer.
Astelos_Sante's curator insight, May 28, 2013 3:17 AM

Premier constat, il y aurait 76 millions de E Patients en Europe !!

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Patient Opinion Leaders Are the New Healthcare Influencers

Patient Opinion Leaders Are the New Healthcare Influencers | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
The pharmaceutical industry has historically invested enormous amounts of money into identifying and engaging with those medical influencers who can potentially make or break its new therapies. These ‘super influencer’ doctors, known as Key Opinion Leaders are the ones other prescribers look to for guidance.

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Patient Engagement Rises with Consumer EHR Satisfaction | EHRintelligence.com

Patient Engagement Rises with Consumer EHR Satisfaction | EHRintelligence.com | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Patient engagement helps consumers view EHRs more positively and encourages them to take charge of their health.

Via Technical Dr. Inc., VAB Traductions
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Politics and Patients to Shape Pharma in 2015 - Pharmaceutical Technology Magazine

Politics and Patients to Shape Pharma in 2015 - Pharmaceutical Technology Magazine | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

"The biopharmaceutical industry faces multiple challenges in 2015. Scrutiny continues to intensify over prices of new drugs and biotech therapies, while demand escalates for more safe and effective treatments for deadly diseases at home and abroad. A central theme is to pay more attention to the needs of patients, who have insight into the personal impacts of new medicines and trade-offs in risks and benefits. Drug development and manufacturing will be shaped by these trends in coming months."


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Survey: 64 percent of patients willing to have video visits with docs | mobihealthnews

Survey: 64 percent of patients willing to have video visits with docs | mobihealthnews | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

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Study: The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients

Study: The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
PURPOSE:
To test the hypothesis that scores of a validated measure of physician empathy are associated with clinical outcomes for patients with diabetes mellitus.


METHOD:
This retrospective correlational study included 20,961 patients with type 1 or type 2 diabetes mellitus from a population of 284,298 adult patients in the Local Health Authority, Parma, Italy, enrolled with one of 242 primary care physicians for the entire year of 2009. Participating physicians' Jefferson Scale of Empathy scores were compared with occurrence of acute metabolic complications (hyperosmolar state, diabetic ketoacidosis, coma) in diabetes patients hospitalized in 2009.


CONCLUSIONS:
These results suggest that physician empathy is significantly associated with clinical outcome for patients with diabetes mellitus and should be considered an important component of clinical competence.


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Patient-Generated Health Data, mHealth Can Improve Outcomes

Patient-Generated Health Data, mHealth Can Improve Outcomes | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Patient-generated health data, and the ability of EHRs to accept, view, and transmit the information, is key for patient engagement and better outcomes.

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Should Physicians Tailor Patient Engagement Based on Age?

Should Physicians Tailor Patient Engagement Based on Age? | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

New patient engagement trends from TechnologyAdvice Research reveals digital engagement is a growing factor in how patients choose healthcare providers.


Quality of care has long been a primary factor in choosing a healthcare provider, but convenience and communication are also becoming key considerations for patients. Still, many physicians do not appear to be offering the digital engagement services that can meet those demands.


According to a new nationwide survey conducted by TechnologyAdvice Research, a majority of patients (60.8 percent) said digital services like online appointment scheduling and online bill pay are either “important” or “somewhat important” when choosing a physician. However, when asked what services their current physician provides, less than one-third of patients indicated they have access to either online bill pay, online appointment scheduling, or the ability to view test results and diagnoses online, which are the top three services that patients report wanting the most.


“Primary care physicians are reporting some of the highest rates of EHR adoption to comply with government regulations and to receive incentives from Meaningful Use, but a significantly lower number of patients claim to have access to these patient portal services,” said TechnologyAdvice Managing Editor Cameron Graham, who authored the survey. “The issue here may not be implementation of digital services, but instead a lack of patient awareness. If physicians are offering these in-demand digital services, a more proactive approach to promoting them is needed and could create an advantage in attracting and retaining patients.”


TAKEAWAYS 


- If providers wish to gain an upper edge in attracting new patients (especially younger ones), and in retaining their existing patients, they should invest in a fully featured patient portal system. For many primary care physicians this should not be difficult. Most comprehensive EHRs include patient portal features, and dedicated patient portal vendors are making strides in integrating with third-party systems. In particular, prioritizing systems with intuitive online appointment scheduling, online bill pay functionality, and online test results could provide a significant draw for new patients. 


- For practices that already have patient portal systems, they should dedicate resources to making sure their patient populations are informed of the existence of such services. They should also consider prominently featuring these services in their advertising and on their websites. When orienting new patients to their practice, providers need to have a plan for walking patients through the initial portal set-up requirements and making sure they understand the features available to them.


-For particularly tech-savvy practices, a dedicated smartphone app could help set them apart, and attract younger individuals. 


more at http://hitconsultant.net/2015/01/16/should-physicians-tailor-patient-engagement-based-on-age/






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La relation médecin-patient

La relation médecin-patient | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Confiance, proximité, réserve, crainte, distance : quels rapports entretenez-vous avec votre médecin ?

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Survey: Patients want different digital tools from their MDs than they’re getting | mobihealthnews

Survey: Patients want different digital tools from their MDs than they’re getting | mobihealthnews | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

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Patient engagement. You’re doing it wrong. | Casey Quinlan | LinkedIn

Patient engagement. You’re doing it wrong. | Casey Quinlan | LinkedIn | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
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Midnight Friends: How Wired Patients Are Transforming Chronic Illness

Midnight Friends: How Wired Patients Are Transforming Chronic Illness | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Over the years, Deborah Haber, plagued by a rare and painful medical condition, has discovered a lifeline that's lifted her outlook and improved her health. It combines the best qualities of a mother, best friend, therapist and trusted doctor to help her cope: it's social media.

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Ginny Dillon's curator insight, January 14, 5:14 PM

A story that highlights the power that the internet and social media has to help patients help themselves. #epatient #hcsm

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Frequency of Social Media Use - Pew Research Internet Project

Frequency of Social Media Use - Pew Research Internet Project | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
As in 2013, Pew Research asked users of each platform how often they engage with the site, whether on a daily, weekly or less frequent basis. Facebook users continue to be highly engaged, while the proportion of daily Twitter users decreased, and users of Instagram, Pinterest and LinkedIn mostly log on with similar frequency compared with last year.

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Importance of Google Reviews for Doctors & Dentists

Importance of Google Reviews for Doctors & Dentists | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

If you’re like most searchers, you probably use reviews to help you find a new restaurant, electrician, or even a child care center. The same happens when patients are looking for a new dentist or healthcare provider. These reviews help patients learn more about your practice – and increase your search engine rankings.

But why are Google reviews connected to your local SEO? Let us explain!

 

Google uses a multi-faceted algorithm to rank dental and healthcare search results. This algorithm includes a variety of ranking factors including the physical address of the practice, consistency of citations across the web, and the domain authority of the website. It also includes Google reviews.

Because Google’s main goal is to give users the best search results possible, reviews help Google show that one practice is better than another. This enables consumers to make better healthcare decisions.

 

Reviews are not only important on Google, but on other popular reviews sites as well, including Yelp.com, Yellowpages.com, and Healthgrades.com. Google will pull reviews from these other sites and include them in their ranking factors. The more quality reviews you have, the better your local SEO.

Tips to Encourage Patients to Write Reviews

Getting patients to write reviews can be tricky. It’s important to follow specific guidelines so your reviews don’t get penalized or removed. Here are a few tips to help patients write reviews:

Ask Patients Via Email Newsletter - If you use an email newsletter to communicate with patients, work in verbiage that asks readers to review you on your Google, Yelp or Healthgrades profile. Send out the direct link to the page, along with some instructions (if necessary) to make the process quick and easy for them.Ask Patients After Their Appointment - As you’re wrapping up an appointment, politely ask your patient if they wouldn’t mind leaving you a review. You can also give them a handout with instructions on leaving reviews and where.Don’t Offer Incentives - Offering gifts or discounts in exchange for a review may help motivate people to write a review, however it goes against many review site guidelines. This can get your reviews permanently removed, or worse, your profile removed.Respond to Reviews, Especially Negative Ones - Getting negative feedback is tough, however it allows you understand how patients view your practice. By responding to the reviewer, you’re showing patients that you value their input – and will make the necessary adjustments to keep them happy. It can also prevent a patient from leaving your practice for a competitor.

Google reviews play an important role in Google search visibility, your overall healthcare internet marketing strategy, and new patient acquisition. Reviews from happy, satisfied patients allow consumers to learn more about your practice – and increase your position in the search results.

 


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The Road toward Fully Transparent Medical Records

The Road toward Fully Transparent Medical Records | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

As patients become familiar with medical records and clinical notes, they consider new opportunities and risks. Some say they have become more careful about what information they share with clinicians, and some ask for more control over access to their information.


Providers are experimenting with strategies that help patients protect their privacy with regard to mental health, sexual function, suspected abuse, or other sensitive topics. And though family caregivers may find that reading notes improves their understanding of care plans and reduces stress, it's a complex task to establish separate proxy access based on patients' preferences about who gets to see what.

As transparent practice evolves, it's impossible to predict how much patients may stray from long-standing conventions. Portals afford patients secure access to their information, and doctor–patient confidentiality remains undisturbed.


But patients' attitudes toward privacy may change as online access allows them to share documents, including notes. A third of patients in the OpenNotes study expressed concern about privacy, but more than one in five shared a note with others who could clarify meanings, offer clinical insights or second opinions, or — for those participating in the patient's care — improve their own knowledge. Indeed, some patients may choose to post their providers' progress notes on Facebook, Twitter, medical forums, and other social media, potentially exposing clinicians to public scrutiny and crowd-fueled praise or criticism.


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NHS disregards patient requests to opt out of sharing medical records #healthprivacy #doctors20

NHS disregards patient requests to opt out of sharing medical records #healthprivacy #doctors20 | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Officials now admit they shared data because otherwise it would have affected patients’ treatment

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Denise Silber's curator insight, January 23, 5:00 PM

to what extent can a patient opt out of part of a public health system. This is a thorny question.

Rescooped by Lionel Reichardt / le Pharmageek from [Pharma & Life sciences: patient-centricity, social media and direct communication to patients - Pharma multichannel communication & marketing - Personalised medicine - Digital drug products] by VAB Traductions
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What do patients want from pharma?

What do patients want from pharma? | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

"POST SUMMARY: Believe it or not patients do want to hear from pharma brands via digital channels, but patient expectations have to be in line with product websites or else they are turning elsewhere to make health care decisions."


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Should Pharma Hire Online "Patient Opinion Leaders"?

Should Pharma Hire Online "Patient Opinion Leaders"? | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

"This survey is an attempt to determine the issues involving transparency and conflicts of interest that may arise if and when pharma companies pay individual POLs to help manage their engagement with patients online. What best practices should govern pharma's collaboration with POLs? Should the industry develop guidelines for their interactions with POLs via social networks (eg, develop a "Patient Opinion Leader Transparency Policy")?"


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68% of patients prefer pharma companies to interact with them through digital channels

68% of patients prefer pharma companies to interact with them through digital channels | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

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Helen Adams's curator insight, January 23, 4:33 AM

Only 68%!

Tanya Kerr's curator insight, January 23, 6:10 PM
This is a survey of US patients but the trend still has relevance to other markets
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Most Patients Willing To Have Online Video Doctor Visits, Survey Finds

Most Patients Willing To Have Online Video Doctor Visits, Survey Finds | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

A majority of U.S. residents are willing to use an online video for a physician visit, according to a Harris Poll survey, MobiHealthNewsreports.

The survey, which was commissioned by telehealth company American Well, collected responses from 2,019 U.S. adults ages 18 and older in December 2014.

Survey Findings

Overall, the survey found about 64% respondents were willing see a doctor via an online video consult.

Of those, 61% listed convenience as a factor.

The survey found respondents' willingness to switch to an online physician visit varied by age and the number of years they had seen their doctors (Pai, MobiHealthNews, 1/21). The survey showed:

  • 6% of respondents who had seen their physician for at least 10 years said they would switch;
  • 8% of respondents who had seen their physician for five to nine years said they would switch;
  • 10% of respondents who had seen their physician for two to four years said they would switch;
  • 7% of respondents who had seen their physician for less than one year said they would switch (Harris Poll survey, December 2014);
  • 11% of patients ages 18 to 34 said they would switch;
  • 8% of patients ages 35 to 44 said would switch (MobiHealthNews, 1/21);
  • 5% of patient ages 45 to 54 and 55 to 64 said they would switch; and
  • 4% of patients age 65 and older said they would switch (Harris Poll survey, December 2014).

However, about 88% of respondents said they would like to select the physician for a video visit rather than be randomly assigned one


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Rebecca Burge Cooper's curator insight, January 23, 6:31 PM
I wonder how this will work for Behavioral Health.
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Santé 2.0: le patient attend encore - La Presse+

Santé 2.0: le patient attend encore - La Presse+ | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Acheter un voyage organisé. Gérer vos finances. Échanger avec le service à la clientèle d’une entreprise. Vous pouvez faire tout cela, et bien davantage, sans sortir de chez vous, à l’heure qui vous convient, et ce, depuis des années. Il suffit d’un accès internet. Mais prendre rendez-vous c&hel

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Why We’re Getting Patient Engagement Backwards | The Health Care Blog

Why We’re Getting Patient Engagement Backwards | The Health Care Blog | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

"The reality is that patients have no choice but to be engaged. They are provided these details in an inefficient way that causes a lot of frustration, worry and fear on top of already stressful medical concerns. The Office of the National Coordinator for Health Information Technology reports that one in three patients experience gaps in information exchange, which we rely on the patient to solve. I suspect this number is a significant underestimate because we are so used to this level of fragmentation and repetition, that we no longer see it for the system failure it is."


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Keith McGuinness's curator insight, January 18, 3:26 PM

Add in the potential of emerging digital therapeutics (aka health apps) to help prevent and manage chronic disease.  These tools of precarious potential are being developed as consumer products near the event horizon of the black hole we call health care.  Stay tuned.

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Study: How Patients Value Digital Services

Study: How Patients Value Digital Services | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it
Services such as online bill pay and appointment scheduling are becoming more important to patients when choosing healthcare providers.

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Haute Autorité de Santé - Le patient traceur : une nouvelle méthode pour améliorer la prise en charge du patient


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EVELYNE PIERRON's curator insight, January 14, 9:27 AM

Avec la méthode du patient traceur, la Haute Autorité de Santé a positionné le parcours du patient au centre de la certification des établissements de santé. Suite à l’expérimentation menée dans 13 établissements volontaires, la HAS met à disposition à l’ensemble des établissements de santé le guide «Le patient traceur en établissement de santé : méthode d’amélioration de la qualité et de la sécurité des soins » afin que les équipes qui le souhaitent puissent l’utiliser dans leur démarche d’amélioration et se préparer à la visite de certification.

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How we wiew health care in America: consumer and provider perspectives


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Rescooped by Lionel Reichardt / le Pharmageek from Tout et Rein by renaloo.com
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COUP DE COEUR pour le livre "D’autres reins que les miens" : témoignages croisés médecins-patients

COUP DE COEUR pour le livre "D’autres reins que les miens" : témoignages croisés médecins-patients | 4- PATIENT EMPOWERMENT & E-PATIENT by PHARMAGEEK | Scoop.it

Ce livre passionnant écrit à quatre mains  par une patiente et un médecin néphrologue « transplanteur » se lit comme un livre d’aventures. Il rapporte des témoignages croisés de combats menés par les patients et leurs médecins, les succès, les défaites mais retrace aussi  les progrès de la médecine depuis 60 ans dans l’histoire de l‘insuffisance rénale terminale et sa prise en charge (dialyse, greffe). Mais il ne faut pas se méprendre, c’est aussi et surtout un livre émouvant, traversé par des émotions telles que la peur, la colère, la douleur, l’attente, l’impatience mais aussi la joie, l’espoir, le don et tout simplement la vie à tout prix. 


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Denise Silber's curator insight, January 7, 1:41 AM

Bravo Yvanie Caillé et Frank Martinez pour ce livre qui fera un énorme succès. Rappelons que Renaloo avait été "cause de l'année en 2012" chez Doctors 2.0 & You.