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6- HOSPITAL 2.0 by PHARMAGEEK
#hospital #hopital #clinic #socialmedia #healthcare #pharma #ehealth #mhealth
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MON HOPITAL EST SUR TWITTER ..UNE RENCONTRE AVEC LE CHRU DE LILLE - PHARMAGEEK #JTCV #hcsmeufr cc @chru_lille

MON HOPITAL EST SUR TWITTER ..UNE RENCONTRE AVEC LE CHRU DE LILLE - PHARMAGEEK #JTCV #hcsmeufr cc @chru_lille | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
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Home-based connected health to overtake hospital-based by 2019 | mobihealthnews

Home-based connected health to overtake hospital-based by 2019 | mobihealthnews | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

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Art Jones's curator insight, October 16, 2:03 PM

"The mobile health market is expected to grow to $21.5 billion by 2018 with a compound annual growth rate (CAGR) of 54.9 percent. The global mobile health market reached $1.5 billion in 2012. The European market is growing the fastest and will surpass the current global market leader, North America, by 2018."

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SI patient Orbis: l'AP-HP revoit son programme de mise en oeuvre et pourrait renoncer à un déploiement complet

SI patient Orbis: l'AP-HP revoit son programme de mise en oeuvre et pourrait renoncer à un déploiement complet | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

Premier site français d’information en continu sur les technologies de l’information et de la communication (TIC, NTIC) dans la santé - TIC santé


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Médicaments : améliorer les politiques d'achat dans les hôpitaux publics

Médicaments : améliorer les politiques d'achat dans les hôpitaux publics | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

“ UniHa et le Leem ont décidé de créer un observatoire commun pour tenter de quantifier, préciser et améliorer les pratiques de commandes et délais de paiement des établissements membres d'UniHa auprès des entreprises du médicaments.”


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L'hôpital privé coûte moins cher à la Sécu que le secteur public

L'hôpital privé coûte moins cher à la Sécu que le secteur public | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
C'est une petite bombe qui ne ne va pas manquer d'alimenter la polémique sur les dépassements d'honoraires des médecins des cliniques et celle sur...

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Paul Ketterer's curator insight, October 11, 3:55 AM

Etude innédite et qui va avoir un impact important pour l'hospitalisation privée !

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Un smartphone pour optimiser le travail du personnel hospitalier

Un smartphone pour optimiser le travail du personnel hospitalier | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
Le fournisseur de systèmes de communication suédois Ascom lance un smartphone spécifiquement destiné aux professionnels de la santé.

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Mayo Clinic Named Most Social Media-Friendly Hospital in U.S. - iHealthBeat

Mayo Clinic Named Most Social Media-Friendly Hospital in U.S. - iHealthBeat | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
NurseJournal's review of more than 800 hospitals' Facebook and Twitter accounts finds that the Mayo Clinic is the most social media-friendly hospital in the U.S. The facility had more than 530,000 Facebook fans and more than 850,000 Twitter followers. Becker's Hospital Review's "Health IT & CIO Review" et al.

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Study: Inpatient utilization drops, outpatient utilization rises

Study: Inpatient utilization drops, outpatient utilization rises | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
The new Kaufman study provides strong evidence of the shift in the healthcare delivery system.

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Cour des Comptes : alerte sur la masse salariale des hôpitaux

Cour des Comptes : alerte sur la masse salariale des hôpitaux | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

La Cour des comptes appelle à un pilotage "plus ferme" des dépenses de personnel des hôpitaux publics, tant au niveau national qu'au niveau régional ou au sein des établissements, dans l'édition 2014 de son rapport annuel sur l'application des lois de financement de la sécurité sociale.


Elle souligne que la maîtrise des dépenses de personnel médical et non médical se montre "précaire" alors que la masse salariale des hôpitaux et les dépenses liées représentent 57% de l'Ondam (Objectif national des dépenses d'assurance maladie) hospitalier.

Avec 41,7 milliards d'euros en 2012, ce poste représente"le premier poste de charge" de ces établissements, souligne la Cour.

"Leur maîtrise est l'une des conditions de celle de l'Ondam, pour lequel est désormais prévue par le programme de stabilité 2014-17 une évolution de +2% par an en moyenne sur la période 2015-17", estime-t-elle.

La Cour constate qu'après une période de "fort dynamisme en 2007-08", la croissance des dépenses de personnel "a progressivement ralenti", leur progression"oscillant autour de 2% en euros constants depuis 2009" et leur poids dans les dépenses d'exploitation des établissements se stabilisant à moins de 64% contre 66% en 2007.

La Cour précise que les dépenses de personnel non médical ont augmenté "deux fois moins vite que celles de personnel médical".


 


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Quatre hôpitaux parisiens s’équipent de « My Ho...

Quatre hôpitaux parisiens s’équipent de « My Ho... | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
Quatre hôpitaux parisiens s’équipent de « My Hospi Friends », réseau social pour patients | Le Quotidien du Medecin - My Hospi Friends, lauréat Trophée Réseau Social Université d'été de la e-santé ...

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Le vécu du patient au coeur de la révolution numérique de l'hôpital, Retour sur le petit déjeuner #PDJATPL

Le vécu du patient au coeur de la révolution numérique de l'hôpital, Retour sur le petit déjeuner #PDJATPL | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
La Nantes Digitale Week était l’occasion pour Atlanpole d’associer le Quartier de la Création et Images & Réseaux et de réunir plus de 200 personnes au cours d’un petit déjeuner dédié à l’hôpital du futur. Au cœur du débat le chantier du futur CHU de Nantes et les exemples concrets d’utilisation d’outils numériques qui place le patient au cœur de la démarche de révolution numérique de l’hôpital. Moins de 48h après, compte-rendu de ce petit déjeuner dense. 
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The Hospital CEO Investing In Social Media

The Hospital CEO Investing In Social Media | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

Traditionally c-level hospital executives are not very active on social media. They are insanely busy people dealing with lots of crucial issues at once. However, I am starting to notice a trend of these individuals starting to claim their voice on social.

I recently came across Dr. Stephen Klasko, the CEO and President of Thomas Jefferson University Hospitals in Philadelphia, PA on social media. Just Google Dr. Klasko and you will quickly discover that he is a tech savvy hospital CEO with a large social footprint. I started following Dr. Klasko across all of his social media pages and I believe that his embracement and lack of fear of social media is a shinning example for every hospital c-level in the country.
After connecting with me on social media Dr. Klasko took the time out of his busy schedule to provide me with the opportunity to interview him.

The journey of a social hospital CEO
“I recognized almost 10 years ago that as a president of a university and CEO of a health system, it was ridiculous to be using the same tools with students and younger employees that I used 20 years ago,” he said. “I realized that a good part of my success was communication and just as I needed to recognize language and cultural diversity, I needed to recognize and embrace generational diversity in communication.”

Dr. Klasko is personally using Twitter, Facebook, Instagram, LinkedIn, blogging and YouTube. “I use Twitter to reach out to opinion leaders and influential Philadelphia business people, reporters, and politicians in real time,” he said. “I’m building a Facebook page to reach our students, who check Facebook on their phones in their few spare moments.”

He also recently launched an Instagram account to connect with students. “I’m on LinkedIn and I also maintain a blog,” he said. “I plan to launch a YouTube video channel with my recent TedX talk, the CONVERGE speech, and other talks I’ve been giving locally and nationally.”

Re-imagining healthcare and providing value
To Klasko and Jefferson, utilizing social media is a no brainer.
“In our case, our vision is to reimagine healthcare, education, and discovery to create unparalleled value,” Klasko said. “We want to be the health entity that on a daily basis communicates to the world that we are changing the DNA of healthcare.”

He believes that unlike traditional media, each tweet, Instagram, post, etc. has the opportunity to be multiplied by whomever finds it interesting.”Our students have loved it and use it as a means to send out the word about their university, he said. “Our industry partners have also appreciated that we are walking the walk regarding innovation and communication. Our 12,000 employees recognize that I cannot meet with all of them one on one, and that this virtual communication is a great way to stay connected.”

Why healthcare is lagging in the social world
“Healthcare has been slow to adopt most consumer technologies a) because people let us and b) because there has not been much competition in communication and consumer innovation among their peers,” Klasko said.
He believes that most of the innovations in using social media have been from companies outside of healthcare. “I believe that healthcare by and large has missed the consumer and communication revolution,” Klasko said.

He believes that almost every convenience and communication that is available to him in every other part of his life is not available when it comes to his health.
“Jefferson wants to be the place where patients and providers can connect in any way possible,” he said.

Klasko defines success five years from now as a seamless cross channel Jefferson that won’t be defined only by big buildings and hospitals. “Social media gives me a way to reach out to the healthcare community, to our patients, and to Philadelphians directly to convey our vision of the future,” Klasko said. “I’m not a faceless CEO–I’m a Philadelphian, an MBA, a practicing doctor who loves music–a real person making decisions to move us forward.”

Tips for other hospital executives
Klasko believes that there is a reason why other hospital executives haven’t embraced social.
“Generally hospital CEOs are operational and risk averse,” he said. “Also since most of us are in our sixth or seventh decade, it is not intuitive to us. We tend to concentrate on those vehicles that we would respond to, but our younger patients and employees live in a different world.”

At Jefferson, the team tries to live in several different environments. “I believe that every hospital system has to have some significant human resources whom are in their twenties and thirties and more importantly have the creative firepower to push the envelope,” Klasko said.

He suggests that hospital executives pair a very creative savvy social media person with one of your more creative senior marketing/communication folks.
“This will give you the comfort that someone who knows you and the organization is making sure that nothing damaging is going out under your or your organizations names,” he said.

Create a plan for yourself 
“Think about the things that you and your organization are passionate about in promoting healthcare and continually find ways to communicate about those areas.” Klasko said. “At the same time make it clear about what you and your organization are doing to help.”
He advises letting your communication team look out for items in the social media sphere that impact those things and expand your reach.

Klasko warns to avoid posting anything personal. “It is extremely important to separate personal from organizational communications,” he said. “Also, as a non-profit, avoid anything overtly political. Finally, avoid anything that might embarrass your patients, students, trustees … or yourself.”

Klasko said that all healthcare providers are seeking new ways to help patients help themselves. “People with chronic illness, such as diabetes, or heart failure, or even many cancers, need to be listened to, engaged, and supported,” he said. “Most importantly, we find that social support helps patients do better. Friends and family are critical to your health. Today, people find that support online – we should be part of it. Friends are powerful medicine.”

Photo Courtesy of Dr. Klasko’s Facebook page.



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C. Todd Livengood's curator insight, September 12, 2:56 PM

"Dr. Klasko is personally using Twitter, Facebook, Instagram, LinkedIn, blogging and YouTube. 'I use Twitter to reach out to opinion leaders and influential Philadelphia business people, reporters, and politicians in real time,' he said. 'I’m building a Facebook page to reach our students, who check Facebook on their phones in their few spare moments.'”

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Nine Ways Hospitals Can Use Electronic Health Records to Reduce Readmissions - The Hospitalist Online

Forbes Nine Ways Hospitals Can Use Electronic Health Records to Reduce Readmissions The Hospitalist Online Editor's note: This is the first of two articles from SHM's Health Information Technology committee offering practical recommendations for...

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Insights into the online hospital appointment process

Insights into the online hospital appointment process | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

Before making an appointment, patients invest a lot of time and consideration into their research. According to a 2012 Google Hospital Study, 84% of patients use both online and offline sources for health information research before making an appointment.

 

  • 48% of patients took over 2 weeks to research before booking
  • 61% of patients visited 2, or more, hospital sites before converting

Online plays a significant role in the research process before a prospective patient makes an appointment

For those patients who converted and booked appointments, digital content is key to their decision-making. 83 percent of patients visited a hospital website before converting.

Patients investigated the above content before making an appointment

1 in 5 patients is now booking appointments with their doctors through non-traditional means

  • 21% of patients are now booking via computer or mobile app
  • 23% of patients are booking in person
  • 56% of patients call on phone to make an appointment with their physician



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Simple Tips to Reduce Hospital Readmissions using Digital & Social Tools

Simple Tips to Reduce Hospital Readmissions using Digital & Social Tools | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
media
Being mindful of privacy concerns, information on social media must be provided collectively: conversations that need

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Michel Tsimaratos (AP-HM) : "Lancer une marque pour modifier l'image des hôpitaux"

Michel Tsimaratos (AP-HM) : "Lancer une marque pour modifier l'image des hôpitaux" | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
L'AP-HM, une marque ? A Marseille, on dirait "ça marque mal". Et c'est justement là tout le problème. Comme ...

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Hôpital 2.0 - Où en est-on et où va-t-on? #hcsmeufr

Une nouvelle ère commence pour l’hôpital 2.0 , un hôpital numérisé, connecté mais avec des malades bien réels, bien exigeants et bien informés. Quel est la pl…

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Réseau social : comment ne pas être isolé à l'hôpital ?

Réseau social : comment ne pas être isolé à l'hôpital ? | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
L'Institut Gustave Roussy est le 7e établissement à s'être équipé de My Hospi Friends. Une initiative qui s'attaque de front à la problématique de l'isolement à l'hôpital.
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Involving hospital staff is key to implementing new technology

Involving hospital staff is key to implementing new technology | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
Asking clinicians for suggestions and feedback during new IT projects can lead to better patient outcomes, explains Julia Ball

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Building Realistic Patient Expectations with Hospital marketing

Building Realistic Patient Expectations with Hospital marketing | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

One of the biggest challenges for hospital marketers is balancing patient expectations with the patient experience. So much of the patient’s perceived hospital experience hinges on what the patient expects of the hospital before he or she ever walks through the door.

That is why it is critical for hospital marketers to manage patients’ expectations if they want to positively influence the patient experience. Realistic expectations are built on information. Making as much information as possible available to patients is the key to managing their expectations. Marketers have many digital tools at their disposal to deliver information in innovative ways. Here are three multi-media platforms hospital marketers can use to influence patients’ knowledge base and create realistic expectations.

1. Video

One of the most effective ways marketers can manage patient expectations is through video. Whether through a tour of the facility, physician interviews, or patient testimonials, video is the most powerful medium to acquaint patients with your hospital.

Many patients are overwhelmed when they first visit a hospital. Hospitals are usually very large as compared to smaller doctor’s offices, and can seem impersonal and intimidating. Video tours give patients a clear idea of what to expect when they walk through the door—an overview of the general layout of the facility and how to navigate it. For example, Duke Children’s Hospital has a very effective 17-minute video combining tours and interviews with the goal of preparing patients and their families for a hospital visit.

2. Website

Your hospital’s website should be the ultimate resource for written information for patients. Answering frequently asked questions and explaining procedures and treatments will give patients who are knowledge-seekers the information they need to form realistic expectations of their visit. For example, Cooper University Health Care offers a Patient Guide that has in one place answers to frequently asked questions, information for visitors, procedures, security, and financial matters. The more information patients are privy to before their visit, the more likely the hospital will be able to meet their needs because the patient will know what to expect and can prepare accordingly.

3. Social Media

Your hospital’s social media sites can be an invaluable resource for patients who want unvarnished information about the patient experience. Social media sites provide patients with a forum where current and future patients can exchange information and share their experiences. Many patients appreciate hearing about the experiences of those who have already been through a similar illness or treatment. First-hand details are critical for many patients in establishing what to expect before visiting a hospital. Social media readily provides an easily accessible platform where patients can gather this information.

The multi-media marketing landscape provides hospital marketers with a wide variety of options for delivering critical information to patients. Making this information available, whether through social media, the Web, or video presentations, is a key step to providing patients with the information they need to form realistic expectations of the hospital and the care they will receive.



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Le plan qui pourrait révolutionner le secteur hospitalier

Le plan qui pourrait révolutionner le secteur hospitalier | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
Les hôpitaux belges ont besoin d'une grande réforme. Les experts ont rendu leurs pistes de réforme du financement des hôpitaux. Place au politique.
Découvrez le plan établi par le Centre fédéral d’expertise des soins de santé.

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Réseau CHU: Prendre rendez-vous en ligne : la web attitude du CHRU de Brest

Réseau CHU: Prendre rendez-vous en ligne : la web attitude du CHRU de Brest | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

Le CHRU de Brest a mis à profit les fonctionnalités du numérique pour simplifier la vie des consultants et des professionnels en rendant possible la demande de rendez-vous directement en ligne sur www.chu-brest.fr, 24 heures sur 24.


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Infographic: Making the Connected Hospital a Reality

Infographic: Making the Connected Hospital a Reality | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it

The infographic, Making the Connected Hospital a Reality, outlines the necessity for patients to always be connected whether at home, in the ambulance, or at the hospital.

Patients receive the best care with 24/7 patient monitoring and real-time notifications sent wirelessly that alert nurses and doctors of any changes in the patient's condition.

The use of wireless technology such as Wi-Fi enabled patient monitors and hospital beds embedded with Bluetooth Low Energy that communicate with the electronic health records, allow nurses to spend more time caring for patients and less time manually entering in patient information. This helps minimize errors and improves patient outcomes.


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Tanja Juslin's curator insight, September 20, 2:33 AM

And when all the different technologies gets stream lighted this could even be possible :)

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HospiLike : l'e-hôpital sur les réseaux sociaux

HospiLike : l'e-hôpital sur les réseaux sociaux | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
Phénomène de mode ou souci d'instaurer une nouvelle proximité avec les équipes et les patients  ? Une cinquantaine d'hôpitaux sont présents sur les réseaux sociaux*.  Que retirent-ils de cette nouvelle visibilité ?

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LE ROUX Arnaud's curator insight, September 17, 5:24 PM
Tout ce qu'il faut savoir sur le positionnement des Hôpitaux sur les réseaux sociaux.  #DegetelSanté #Hospilike @Degetel 
Geraldine GOULINET's curator insight, September 18, 3:29 AM

Transformation des modèles de communication de l'hôpital  : l'e-hôpital est-il seulement une stratégie de marketing digital pour soigner sa e-réputation ? Sera-t-il l'espace et le lieu d'une nouvelle approche relationnelle entre la société civile et les professionnels de santé dans un soucis de démocratie sanitaire, de co-construction de son modèle organisationnel en accord avec la stratégie nationale de santé ?

 

L'intégration et la contribution du web social dans la sphère organisationnelle de notre système de santé est effectivement à prendre en considération car elle va, à terme, impacter les pratiques professionnelles et engager de nouveaux usages actuellement délaissés par la e-santé, tant l'éclairage est focalisé sur le modèle économique de la télémédecine. 

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Infographic: Making the Connected Hospital a Reality

Infographic: Making the Connected Hospital a Reality | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
The infographic, Making the Connected Hospital a Reality, outlines the necessity for patients to always be connected whether at home, in the ambulance, or at the hospital. Patients receive the best care with 24/7 patient monitoring and real-time ...

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22 repas d'hôpitaux à travers le monde...

22 repas d'hôpitaux à travers le monde... | 6- HOSPITAL 2.0 by PHARMAGEEK | Scoop.it
Voyagez à travers votre plateau repas.

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