Self-service features can help give employees a piece of mind knowing they have the capability to solve their own problems throughout the day. Here are some benefits to consider when augmenting your available self-service features
MetricNet’s ROI model for technical service and support, was featured in the May issue of Support World Magazine. The article entitled “Service and Support as a Business: KPI’s that Tell a Big Picture” outlines a proven methodology for managing IT service and support as a business.
FUSION 14 has announced its speaker lineup for the annual conference in Washington DC. MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected to speak in the Continual Service Improvement track at the conference. There were over 450 speaker proposal submissions for the FUSION 14 Conference & Expo, making the selection process the most competitive ever.
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How to integrate my topics' content to my website?
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Creating engaging newsletters with your curated content is really easy.