PATIENTS unhappy with the care they have received in hospital are going online to voice their complaints.Instead of contacting the hospital with grievances, some patients and relatives are signing up...
The NHS collects a multitude of data on everything from individual procedures to hospital performance and the satisfaction of its patients. However much of that data is hard for the public to understand or interpret. What we're trying to do is to create an accessible service that laypeople can use on their own or in conjunction with NHS staff to make choices about their healthcare.
Many providers are skeptical of the growing trend among patients to rate healthcare experiences via web-based rating sites, but recognizing patients’ desires to provide feedback, the British National Health Service established a website that allows...
PERFORMANCE: A system for ranking NHS trusts by patient satisfaction will be introduced across a quarter of England’s hospitals in 2012-13, with part of their funding dependant on league table performance.
So there's the question: how many stories is enough? And, of course, we know the answer: enough for what?
It all depends on what you want to achieve. What are your objectives? Why do you want to hear the experiences of patients and carers?
If your objective is to measure (as it so often is in the NHS, where "listening" and "measuring" seem to be used almost interchangeably), and compare those measures between times or places, then yes, you will need a lot of responses to gain the precision and certainty you need.