According to Vanguard Communications' multi-city study of online doctor reviews, patients complain most about poor customer service and bedside manner.
Yes! Patients expect clinicians to have the education and skill to improve their health. Being treated with respect, kindness, and attention--well that's a consumer expectation that has to be exceeded to differentiate hospitals & physician groups in the market in order to improve the patient experience.
With the implementation of new healthcare models that call for greater patient access to primary care, along with the influx of patients on the horizon, one thing has become painfully clear in the world of healthcare: There are not enough physicians to go around.
The picture-driven social media tool Pinterest made Internet history by rocketing to 10 million subscribers in just under two years, and already surpasses YouTube, Google+ and LinkedIn for referral traffic.
It’s not hard to understand why patients might value empathy in medicine.
“Who doesn’t want to have a physician who understands what they’re feeling? Everybody wants that. Everybody feels in their gut that is important,” said Daniel Z. Louis, managing director of the Center for Research in Medical Education and Health Care at Jefferson Medical College in Philadelphia.
But Mr. Louis and his colleagues suspected that the benefits of empathy extend beyond good feelings, and they recently found evidence for it in a study of 242 Italian primary care physicians and 20,961 diabetic patients.