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Improving the Patient Experience
Content on Patient Acquisition, Engagement, Retention & Satisfaction to help Hospitals Build Lasting Patient Relationships
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3 pieces of hospital website content patients really care about | Articles | Main

3 pieces of hospital website content patients really care about | Articles | Main | Improving the Patient Experience | Scoop.it
Yes, location, location, location is one of them.
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Online Doctor Reviews | Medical Marketing Research | Vanguard Comm

Online Doctor Reviews | Medical Marketing Research | Vanguard Comm | Improving the Patient Experience | Scoop.it
According to Vanguard Communications' multi-city study of online doctor reviews, patients complain most about poor customer service and bedside manner.
BerylHealth's insight:

Yes! Patients expect clinicians to have the education and skill to improve their health. Being treated with respect, kindness, and attention--well that's a consumer expectation that has to be exceeded to differentiate hospitals & physician groups in the market in order to improve the patient experience.

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Team-Based Care & Technology | BerylHealth

Team-Based Care & Technology | BerylHealth | Improving the Patient Experience | Scoop.it
BerylHealth's insight:

With the implementation of new healthcare models that call for greater patient access to primary care, along with the influx of patients on the horizon, one thing has become painfully clear in the world of healthcare: There are not enough physicians to go around.

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How the medical industry is using (and could use): Pinterest

How the medical industry is using (and could use): Pinterest | Improving the Patient Experience | Scoop.it
The picture-driven social media tool Pinterest made Internet history by rocketing to 10 million subscribers in just under two years, and already surpasses YouTube, Google+ and LinkedIn for referral traffic.

Via Giuseppe Fattori, Pharmacomptoir / Corinne Thuderoz, Thibaud Guymard, Joseph Rugg
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Webinar Recap: “Online Engagement Opportunities to Improve Care Coordination and the Patient Experience” | BerylHealth

Webinar Recap: “Online Engagement Opportunities to Improve Care Coordination and the Patient Experience” | BerylHealth | Improving the Patient Experience | Scoop.it
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Do Patient Satisfaction Surveys Accurately Measure the Quality of Care? | BerylHealth

Do Patient Satisfaction Surveys Accurately Measure the Quality of Care? | BerylHealth | Improving the Patient Experience | Scoop.it
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Do Patient Satisfaction Surveys Accurately Measure the Quality of Care?
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The Patient Experience Chronicle

The Patient Experience Chronicle | Improving the Patient Experience | Scoop.it
The Patient Experience Chronicle, by BerylHealth: tweets and peeps centered around improving healthcare, patient satisfaction, engagement and access.
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Executing Population Health Strategy: Q&A With Dr. Mike Schatzlein, CEO of Saint Thomas Health | Hospital Management & Administration

Executing Population Health Strategy: Q&A With Dr. Mike Schatzlein, CEO of Saint Thomas Health | Hospital Management & Administration | Improving the Patient Experience | Scoop.it
Mike Schatzlein, MD, discusses why and how Saint Thomas Health is working toward population health management and the leadership skills he uses to make that change happen.
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Paul Spiegelman, Founder & Chief Culture Officer, discusses his Best Seller, Patients Come Second

Paul Spiegelman, Founder BerylHealth, discusses the impact employee engagement and morale can have on the patient experience, and in turn, patient satisfaction ratings--a…
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Healthcare Organizations Can Save Money Through Patient Activation, Study Says | BerylHealth

Healthcare Organizations Can Save Money Through Patient Activation, Study Says | BerylHealth | Improving the Patient Experience | Scoop.it
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Berwick: Quest Program Results ’A Breakthrough’

Berwick: Quest Program Results ’A Breakthrough’ | Improving the Patient Experience | Scoop.it
Premier Healthcare Alliance’s data- and practice-sharing project, Quest, has saved 92,000 lives and $9.1 billion since 2007 through significant
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ACP Internist,: New research links empathy to outcomes

ACP Internist,:  New research links empathy to outcomes | Improving the Patient Experience | Scoop.it

It’s not hard to understand why patients might value empathy in medicine.

“Who doesn’t want to have a physician who understands what they’re feeling? Everybody wants that. Everybody feels in their gut that is important,” said Daniel Z. Louis, managing director of the Center for Research in Medical Education and Health Care at Jefferson Medical College in Philadelphia.

 

But Mr. Louis and his colleagues suspected that the benefits of empathy extend beyond good feelings, and they recently found evidence for it in a study of 242 Italian primary care physicians and 20,961 diabetic patients.

 

By Stacey Butterfield 


Via Edwin Rutsch
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Three Ways Hospitals Are Getting Creative In An Effort To Boost Patient Satisfaction | BerylHealth

Three Ways Hospitals Are Getting Creative In An Effort To Boost Patient Satisfaction | BerylHealth | Improving the Patient Experience | Scoop.it
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