New ways of combining networked humans and computers—whether they are called collective intelligence, social computing, or various other terms—are already extremely important and likely to become truly transformative in domains from education and industry to government and the arts. These systems are now routinely able to solve problems that would have been unthinkably difficult only a few short years ago, combining the communication and number-crunching capabilities of computer systems with the creativity and high-level cognitive capabilities of people.
Programming the Global Brain
Abraham Bernstein, Mark Klein, Thomas W. Malone
Communications of the ACM
Vol. 55 No. 5, Pages 41-43