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Design Thinking: Beyond the Bounds of Your Own Head

This talk was co-written by Will Evans and myself.

Via Fred Zimny, Michael Sabah, Marc-Andre Berclaz
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In-depth presentation on service design. 

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Design Kit

Design Kit | Palvelumuotoilu | Scoop.it
Design Kit is IDEO.org's platform to learn human-centered design, a creative approach to solving the world's most difficult problems.
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Great resource.. practical step-by-step guide. 

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Design Thinking Method Cards

“DTHSG.COMEstablished in 2005. Prototyping since back then.”
Via Marc-Andre Berclaz, Nina Lappalainen
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Palvelumuotoilu saapuu verkostojen kaupunkiin

Palvelumuotoilu saapuu verkostojen kaupunkiin | Palvelumuotoilu | Scoop.it
“Uusi kirja: Palvelumuotoilu saapuu verkostojen kaupunkiin http://t.co/P1vPmGmCBe”
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See platform an overview of service design for the private and public…

Th Booklet seeks to answer some fundamental questions public officials may have about service design: What is service design? What are the benefits of a servic…
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Thinking of Design: KISSing the Design Thinking Process

Thinking of Design: KISSing the Design Thinking Process | Palvelumuotoilu | Scoop.it

Via Marc-Andre Berclaz
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Compendium of Creative Problem Solving Methods

Compendium of Creative Problem Solving Methods | Palvelumuotoilu | Scoop.it
This is a project I’ve been working on for quite a while… Every time I come across a new creative problem solving (CPS) method, I map it out with the rest of my collection. I’ve adapted the standard CPS process for use at Idea Sandbox.
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Introduction to Empathy and Design Research

Design thinking is a problem solving process geared for ambiguous situations. There are four principles of design thinking: empathize, visualize, co-create and…
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Streamlining the Design Process: User Flow to Final Design using Sketch

Streamlining the Design Process: User Flow to Final Design using Sketch | Palvelumuotoilu | Scoop.it
How Wixel, a software development studio, simplifies the UX and UI design process using one application.
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Työkaluja projektihallintaan ja fasilitointiin | Design Thinking Forum

“Työkalupakista löytyy prosessityökaluja erilaisten projektien tarpeisiin. Sivun sisältönä ovat lyhyet toiminnan kuvaukset per työkalu, plus ladattavat ohjeet, työkalupohjatiedostot, kaaviot tms., tarpeen mukaan, kunkin työkalun ...”
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6 helppoa palvelumuotoiluaskelta, joiden avulla seuraava projektisi on menestys

6 helppoa palvelumuotoiluaskelta, joiden avulla seuraava projektisi on menestys | Palvelumuotoilu | Scoop.it
“Sosiaalinen media on pullollaan erilaisia vinkkilistoja, joiden avulla asian kuin asian saa helposti haltuunsa muutaman yksinkertaisen askeleen avulla. Nappaa täältä "10 kikkaa, joiden avulla raken...”
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Design Research – Techniques for Transforming the Context « Design Dialogues

Design Research – Techniques for Transforming the Context « Design Dialogues | Palvelumuotoilu | Scoop.it
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5 Things I Wish I Knew – A Service Design Journey

Keynote presentation delivered October 3, 2013 at Adaptive Path's Service Experience Conference.
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Verkkopalvelu matkailun, kulttuurin ja luovien alojen toimijoille | Kulmat.fi

Verkkopalvelu matkailun, kulttuurin ja luovien alojen toimijoille | Kulmat.fi | Palvelumuotoilu | Scoop.it
“Intoa, oppia ja oivalluksia omaan työhön. Suomessa tehdään mahtavia #hankkeita. http://t.co/ZYWQGdgnC8 #laatu #arviointi #palvelumuotoilu”
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The Process of DESIGN THINKING

“The Process of DESIGN THINKING Kentaro MORITA Department of Industrial Design School of Design”
Via Marc-Andre Berclaz, Nina Lappalainen
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Basics. In nice way.
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Service Design Explained

Service Design Explained | Palvelumuotoilu | Scoop.it
Service design can drastically improve the way people interact with your brand. But sometimes it’s not that simple to visualize or understand what it means for you or where to start.   Download the Infographic (PDF)   Like what you …
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N2 Nolla & ABB - Service design as a tool for strategy creation - YouTube

Laura Invenius from ABB and Lotta Buss from design agency N2 Nolla present how service design has been proven to work both in hands-on development projects a...
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Nice example of using service design in strategy creation. 

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Explaining Experience Design in a Simple Way

What's the difference between User Experience (UX), Customer Experience (CX) and Service Design? In the following slides you'll find out how I interpret the d…
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Designing the Organization from #ServiceDesign Perspective

Designing the Organization from #ServiceDesign Perspective | Palvelumuotoilu | Scoop.it
“An inside look at 2 User Experiences that constitute the basis of Service”
Via Mario K. Sakata, ValerieMalaval, Fred Zimny
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