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Implementing customer service | selectvoicecom.com.au

Implementing customer service | selectvoicecom.com.au | Outsourcing | Scoop.it

Customers all want the same thing – to get satisfied with the solution or to acquire more than what they wanted.

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Getting ready for work after a long break | Articles

Getting ready for work after a long break | Articles | Outsourcing | Scoop.it

Do not let a new workweek stop you from being productive and hungover from the holidays. Make the first day back an opportunity to improve yourself and work habits. Here are tips on how to start the week fresh and eager to work again.

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5 Rules You Must Know Before Outsourcing

5 Rules You Must Know Before Outsourcing | Outsourcing | Scoop.it
From Patel, Neil, KISSmetrics, VP of Marketing: More and more businesses are discovering the benefits of outsourcing. This includes cutting project costs and increasing productivity, but there’s a lot more to it than just that.

Via Thomas Faltin
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What call center agents can do for your business

What call center agents can do for your business | Outsourcing | Scoop.it

Providing efficient and reliable customer service is a problem for most companies, that is why they turn to customer service outsourcing. 

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The Philippine Green Call Center: Call Center Pay day Cycle

The Philippine Green Call Center: Call Center Pay day Cycle | Outsourcing | Scoop.it

Financial advice for call center professionals

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Good Call Centre Leadership Part 1 | selectvoicecom.com.au

Good Call Centre Leadership Part 1 | selectvoicecom.com.au | Outsourcing | Scoop.it

The productivity of a Philippine call centre depends on it's employees and how they deliver customer service. But it is the managers and team leaders who make up the overall success of the operations, employees and everything else.

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Issues that Lead to Low Call Centre Agent Retention Rates | selectvoicecom.com.au

Issues that Lead to Low Call Centre Agent Retention Rates | selectvoicecom.com.au | Outsourcing | Scoop.it

If you find that many of your new employees are leave the company shortly after preliminary training or that seasoned employees do not stay around anymore, then it may be that your company is experiencing some of the following issues - Read More

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Improving customer experience through call centre outsourcing | selectvoicecom.com.au

Improving customer experience through call centre outsourcing | selectvoicecom.com.au | Outsourcing | Scoop.it

Implementing an effective customer experience approach is important to improve customer satisfaction and achieve customer loyalty. 

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Trends in providing better customer service | selectvoicecom.com.au

Trends in providing better customer service | selectvoicecom.com.au | Outsourcing | Scoop.it

Handling customer service has changed over the years. Back in the day, the only way to interact with customers is by assisting them at the store. 

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Maintaining Productivity in a Philippine Call Center | Articles

Maintaining Productivity in a Philippine Call Center | Articles | Outsourcing | Scoop.it

A contact center outsourcing’s productivity will vary depending on the season. The queue rates will differ as a national event or global holiday fast approaches. On a full calendar year, productivity can soar high or even decline flat.

 

Circumstances like these are unavoidable that is why outsourcing services providers find ways to keep operations productive all year with the following practices.

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Excellent Customer Service : What Call center agents do best | Articles

Excellent Customer Service : What Call center agents do best | Articles | Outsourcing | Scoop.it

You are serving a customer, not a life sentence. Learn how to enjoy your work -Laurie McIntosh 

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SVC Call Centre Corporate Video

SVC Call Centre Corporate Video | Outsourcing | Scoop.it

If you consider outsourcing your back office and call centre to the Philippines, let Select VoiceCom be your trusted and reliable partner. 

ExecutiveBoutique's insight:

Congratulations to our friends at Select VoiceCom for the successful launch of their corporate video 

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The advantage when smaller companies outsource their customer service department

The advantage when smaller companies outsource their customer service department | Outsourcing | Scoop.it

Hiring a call centre team with less employees means having a more personalized interaction with customers.

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Cold Calling Techniques | selectvoicecom.com.au

Cold Calling Techniques | selectvoicecom.com.au | Outsourcing | Scoop.it

One of the most efficient ways to promote your product and services through telemarketing is by Cold Calling. 


Via Select VoiceCom
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Employee Satisfaction (E-SAT) as a Call Centre KPI | selectvoicecom.com.au

Employee Satisfaction (E-SAT) as a Call Centre KPI | selectvoicecom.com.au | Outsourcing | Scoop.it
Lots of call centres will advertise how much their agents mean to them and how the programs they provide to their employees make them content with their jobs.
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When to consider Call Centre Outsourcing | selectvoicecom.com.au

When to consider Call Centre Outsourcing | selectvoicecom.com.au | Outsourcing | Scoop.it

Businesses that have been in the industry for less than a decade are considerably called new. These companies are still on the way to making a name and reputation for themselves such as the best in giving excellent customer service or after sales support.

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How to create a positive work atmosphere in a call centre outsourcing company | selectvoicecom.com.au

How to create a positive work atmosphere in a call centre outsourcing company | selectvoicecom.com.au | Outsourcing | Scoop.it

More often than not, call centre outsourcing companies exert great efforts to guarantee favorable results to please their clients. 

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Factors that customers look for | selectvoicecom.com.au

Factors that customers look for | selectvoicecom.com.au | Outsourcing | Scoop.it

Have you ever experienced excellent or the lack of customer service that you had to express your love or detest for the company so much? Read more here!

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