Outsourcing and Customer Service
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10 Self-service stats you can't afford to ignore | Open Access BPO

10 Self-service stats you can't afford to ignore | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Fortify your 2017 customer support strategy by taking note of these facts about self-service.
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8 Crisis management tips for call center leaders

8 Crisis management tips for call center leaders | Outsourcing and Customer Service | Scoop.it
In times of crisis, your team would look to you for leadership. Here are crisis management tips every call center manager must keep in mind.
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The 5 worst customer service habits you must avoid | Open Access BPO

The 5 worst customer service habits you must avoid | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Even big companies are committing these five customer service mistakes. Discover how to avoid them by reading this article.
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5 Types of call centers according to organizational culture | Open Access BPO

5 Types of call centers according to organizational culture | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Your call center's organizational culture can determine your growth and success. Which of these five types of company culture resembles yours?
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How call centers help promote brand transparency | Open Access BPO

How call centers help promote brand transparency | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Call centers can ensure that customers are armed with all the information they need to make responsible purchasing decisions.
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4 Key elements of a satisfying customer support experience | Open Access BPO

4 Key elements of a satisfying customer support experience | Open Access BPO | Outsourcing and Customer Service | Scoop.it
A 2016 research by Microsoft reveals what consumers really want out of their customer support experiences.
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5 Ways to boost customer satisfaction this holiday season | Open Access BPO

5 Ways to boost customer satisfaction this holiday season | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Follow these tips to boost customer satisfaction and make shoppers even happier this holiday season.
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Building career paths for customer support reps | Open Access BPO

Building career paths for customer support reps | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Boost employee engagement and retention among your customer support reps by building a career path for them within your contact center.
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5 Challenges in managing a multilingual call center team | Open Access BPO

5 Challenges in managing a multilingual call center team | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Boost your multilingual call center's performance by tackling these five challenges in managing workplace diversity.
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Why a customizable BPO service bundle is best for your brand - BPO World

Why a customizable BPO service bundle is best for your brand - BPO World | Outsourcing and Customer Service | Scoop.it
You can maximize the benefits of business process outsourcing by partnering with a BPO provider that offers customizable service bundles.
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4 Indicators of excellent social media customer support | Open Access BPO

4 Indicators of excellent social media customer support | Open Access BPO | Outsourcing and Customer Service | Scoop.it

Brands can't afford to take a trial-and- error approach when delivering their services online.

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How to retain your brand's voice when outsourcing customer support | Open Access BPO

How to retain your brand's voice when outsourcing customer support | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Follow these tips to ensure that your outsourced customer support agents can uphold your brand identity.
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7 Best practices for optimizing live chat support using bots | Open Access BPO

7 Best practices for optimizing live chat support using bots | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Create a winning live chat strategy using chatbots by following these seven best practices.
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Overcoming talent gaps: 7 tips for contact centers | Open Access BPO

Overcoming talent gaps: 7 tips for contact centers | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Don't let talent shortages taint the quality of your services. Here are tips to help contact center recruiters find qualified candidates.
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5 Research-backed customer support insights we learned this 2016 | Open Access BPO

5 Research-backed customer support insights we learned this 2016 | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Build a robust customer support strategy for 2017 by taking note of these research-based insights.
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4 Steps to gradually break away from traditional call center metrics | Open Access BPO

4 Steps to gradually break away from traditional call center metrics | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Here are the steps you need to follow as you revise your call center metrics and build a more customer-centric strategy.
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Evaluating the customer experience using NPS and CSAT - Call Center World

Evaluating the customer experience using NPS and CSAT - Call Center World | Outsourcing and Customer Service | Scoop.it

NPS and CSAT are both effective metrics for evaluating the customer experience. Here's how to calculate them.

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5 Tell-tale signs your call center agents are burning out | Open Access BPO

5 Tell-tale signs your call center agents are burning out | Open Access BPO | Outsourcing and Customer Service | Scoop.it
What should call center managers do when their agents are suffering from a bad case of workplace burnout?
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CIO.com - Tech News, Analysis, Blogs, Video

CIO.com - Tech News, Analysis, Blogs, Video | Outsourcing and Customer Service | Scoop.it
CIO.com delivers the latest tech news, analysis, how-to, blogs, and video for IT professionals. Covers apps, careers, cloud computing, data center, mobile, outsourcing, security, social media, hardware and software.
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11 Ways to build an effortless customer experience | Open Access BPO

11 Ways to build an effortless customer experience | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Here are 11 tips for building a pain-free customer experience and boosting people's loyalty to your brand.
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How multilingual call centers help enhance transportation services | Open Access BPO

How multilingual call centers help enhance transportation services | Open Access BPO | Outsourcing and Customer Service | Scoop.it

For transport companies, these are the five benefits of teaming up with a multilingual call center.

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The Philippines' 7.1% economic growth is fastest in Asia | Open Access BPO

The Philippines' 7.1% economic growth is fastest in Asia | Open Access BPO | Outsourcing and Customer Service | Scoop.it
For Q3 2016, the Philippines posted an economic growth rate of 7.1%. This may help the country attract more foreign and local investors.
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Facebook just made customer support easier with a unified inbox | Open Access BPO

Facebook just made customer support easier with a unified inbox | Open Access BPO | Outsourcing and Customer Service | Scoop.it
This customer support tool would let you manage multiple interactions across Facebook Pages, Messenger, and Instagram.
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Philippine city tests 2 e-trains for call center agents | Open Access BPO

Philippine city tests 2 e-trains for call center agents | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Call center agents in Cebu City will soon be able to ride these electric trains when traveling to and from work.
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An 8-step guide for a successful market research | Open Access BPO

An 8-step guide for a successful market research | Open Access BPO | Outsourcing and Customer Service | Scoop.it
Market research is a highly complex task, but it'll help you steer your company toward its biggest goals.
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