Ansaback Outsource Contact Centre
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Ansaback Outsource Contact Centre
24/7/365 Outsource contact centre based in Ipswich. International, National and Local clients across wide industry sectors.
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UK Average Broadband Increases to 14.7 mpbs

UK Average Broadband Increases to 14.7 mpbs | Ansaback Outsource Contact Centre | Scoop.it
The Internet Services’ Providers Association (ISPA) welcomes Ofcom’s new research which shows the UK has the highest average broadband speed ever recorded.
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Ditch the Laptop: How to Work From a Tablet

Ditch the Laptop: How to Work From a Tablet | Ansaback Outsource Contact Centre | Scoop.it
Working from a tablet: the best and worst roles, how to set up your workspace & more.
With tablet sales projected to pass personal computers at the end of this year, the popularity of these devices cannot be denied.
Steve Gregory (Ansaback)'s insight:

pretty much done this with ipadf, evernote, dropbox, splashtop2 and a few other key apps.

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Clear Vehicle Data is appointed UK Distributor for IDS data - Automotive Industry Digest

Clear Vehicle Data is appointed UK Distributor for IDS data - Automotive Industry Digest | Ansaback Outsource Contact Centre | Scoop.it
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Open Plan Offices: Not All They're Cracked Up to Be

Open Plan Offices: Not All They're Cracked Up to Be | Ansaback Outsource Contact Centre | Scoop.it
New psychology research claims that the drawbacks of open plan outweigh the benefits. Are walls due for a comeback?
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When going gets tough, smart CFOs outsource

When going gets tough, smart CFOs outsource | Ansaback Outsource Contact Centre | Scoop.it
Precious few fears were allayed by the recent quarterly announcement of a modest (0.3 percent) return to growth for the UK’s economy.
Steve Gregory (Ansaback)'s insight:

In tough ecomnimc times outsorucing has to be investigated as an option for growth and saving money.

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Conference & Workshops Overview - ECMOD360

Conference & Workshops Overview - ECMOD360 | Ansaback Outsource Contact Centre | Scoop.it
ECMOD Direct Commerce Live Conference – we’ve got it covered Creative, Customer Service, eCommerce, Innovations, International, Marketing, mCommerce, The Board...
Steve Gregory (Ansaback)'s insight:

Steve Gregory from Ansback will be presenting as part of the ECMOD conference with top tips for exceeding customer expectations...especially over the retail christmas period.

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Call Centre Expo 2013 - 2nd & 3rd October - London Olympia

Call Centre Expo 2013 - 2nd & 3rd October - London Olympia | Ansaback Outsource Contact Centre | Scoop.it
The Call Centre Expo returns to London Olympia on the 2nd and 3rd of October 2013. This is the one time of the year the major players of the industry are...
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4 Keys to Coaching Underperforming Employees

4 Keys to Coaching Underperforming Employees | Ansaback Outsource Contact Centre | Scoop.it
Dealing with an employee who's struggling to keep up? These 4 simple steps will help you make your team stronger.
Steve Gregory (Ansaback)'s insight:

Always good to remember the basics of doing great business, develop with great people.

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Fleet management: should you outsource? - HRmagazine.co.uk

Fleet management: should you outsource? - HRmagazine.co.uk | Ansaback Outsource Contact Centre | Scoop.it
HRmagazine.co.uk
Fleet management: should you outsource?
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Does Shopping Really Make You Happy? | Beyond Philosophy

Does Shopping Really Make You Happy? | Beyond Philosophy | Ansaback Outsource Contact Centre | Scoop.it
In this article Colin Shaw looks at the how expectation can play a huge part in the excitement or disappointment when making that buying decision. ("Does Your Customer Experience Leave Them Wanting?
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Technology Overview

Technology Overview | Ansaback Outsource Contact Centre | Scoop.it
We help our customers focus on their vision and mission with our innovative technology solutions and services.
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Ansaback Features on 5 Live's 'On The Money'

Ansaback Features on 5 Live's 'On The Money' | Ansaback Outsource Contact Centre | Scoop.it
Each week on 5 live's On The Money, Declan Curry sent Stephanie McGovern to do a Sunday shift in a business that doesn't follow a typical 9-5. Stephanie spent the day at Ansaback 24/7 call centre learning about great customer service.
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9 Branding Rules to Live By

9 Branding Rules to Live By | Ansaback Outsource Contact Centre | Scoop.it
Some companies never enhance their brand. Here are nine ways to make sure you're not one of them.
In an effort to succeed in this challenging economy, small business owners must effectively manage their brands.
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IPPlus Results Summary | Financial Year 2013

IPPlus Results Summary | Financial Year 2013 | Ansaback Outsource Contact Centre | Scoop.it
IPPlus - full year results to 30th June confirm a year of significant progress for the Group. Revenue increased by 20% to £8.1m and... (IPPlus - full year results to 30th June confirm a year of significant progress for the Group.
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The importance of customer experience in a multichannel world

The importance of customer experience in a multichannel world | Ansaback Outsource Contact Centre | Scoop.it
In order to succeed in a multichannel world dominated by a handful of major businesses and online market places, retailers need to work hard to differentiate themselves from the competition.
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Think the fax is dead… think again!

Think the fax is dead… think again! | Ansaback Outsource Contact Centre | Scoop.it
The humble fax machine is alive and well with healthy demand still being reported in many specific industry sectors, according to distributor Nimans.
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Pursuit - Pursuit has changed the way software is used in the retail environment.

Pursuit Jewellery Retail Systems is the Marketing Leading, Multiple Site EPOS and Stock Control system for Multiple and Inspiring Independent Jewellers
Steve Gregory (Ansaback)'s insight:

Great software for a new way of retailing jewellery

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Lexus creating customer experience centers without cars

Lexus creating customer experience centers without cars | Ansaback Outsource Contact Centre | Scoop.it

Lexus is creating a new form of interaction with customers in the form of “Brand Experience Spaces.” The first one has been created in Tokyo’s Aoyama district. It opens Friday, August 30th. This is part of Lexus Amazing In Motion endeavor. The idea is that customers will come, browse art and interactive displays and be able to experience the Lexus ownership experience – without driving a Lexus.

 


Via Jörg Höhner
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Is This the Best Job of All Time? Probably.

Is This the Best Job of All Time? Probably. | Ansaback Outsource Contact Centre | Scoop.it
Travel start-up Jauntaroo is offering what might be the world's best job: Earn a $100,000 salary traveling around the world for a year.
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Cold calling can improve the customer experience - Marketing Week

Cold calling can improve the customer experience - Marketing Week | Ansaback Outsource Contact Centre | Scoop.it
Cold calling can improve the customer experience
Marketing Week
He added: “”Cold calling is not something that a company like SSE - committed to providing an excellent customer experience - should be doing any longer”.
Steve Gregory (Ansaback)'s insight:

Interesting perspective, but fair; cold-calling is dead? It can of course work if the targetting and proposition are paintakingly prepared. trouble is most busineeses think its just a numbers game. Just look at the true ROI when just hitting numbers, you will be stopping cold calling straight away.

 

Our approach is to carefully craft the approach, the proposition, the targets (data) and train fully before making any calls. This applies B2C or B2B

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Media Managers

Media Managers | Ansaback Outsource Contact Centre | Scoop.it
Media Managers combines media planning and buying, Digital and PR to be a fully integrated communications agency
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Put the “Customer” Back into “Customer Experience” - LinkedIn Today

Put the “Customer” Back into “Customer Experience” - LinkedIn Today | Ansaback Outsource Contact Centre | Scoop.it
Put the “Customer” Back into “Customer Experience”
LinkedIn Today
On the surface of it, much of the travel industry is pretty much a commodity. Most jet planes are more or less the same. Hotel rooms are about the same.
Steve Gregory (Ansaback)'s insight:

Great article, in a commodity market the only difference is the' customer experience'...or you could simply compete on price which normally reduces shareholder value.

 

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PCI-PAL | LinkedIn

PCI-PAL | LinkedIn | Ansaback Outsource Contact Centre | Scoop.it
Welcome to the company profile of PCI-PAL on LinkedIn. PCI-PAL allows businesses to de-scope their contact centre environments from the requirements of...
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10 Customer Experience Tips from Guy Kawasaki

10 Customer Experience Tips from Guy Kawasaki | Ansaback Outsource Contact Centre | Scoop.it
Guy Kawasaki has challenged customer service professionals of today to change the world through customer experience.
Guy Kawasaki thinks that customer experienc(...) (Great stuff!
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