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8 Common Mistakes in How Our Brains Think and How to Prevent Them

8 Common Mistakes in How Our Brains Think and How to Prevent Them | Tolero Solutions: Organizational Improvement | Scoop.it

Being aware of the mistakes we naturally have in our thinking can make a big difference in avoiding them. Unfortunately, most of these occur subconsciously, so it will also take time and effort to avoid them - if you even want to.


Via Kenneth Mikkelsen
Scott Span, MSOD's insight:

Are you aware?

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Ivon Prefontaine's curator insight, September 30, 2013 7:16 PM

It had cartoons; nuff said.

Helena Gonçalves's curator insight, October 15, 2013 7:22 AM

These mistakes are really surprising and avoiding them could help us to make more rational, sensible decisions.

Tolero Solutions: Organizational Improvement
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Leadership & Business | Feel Good Friday Quote 9-12-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 9-12-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Tolero Tips 8-19-14 | How to Grow a High Performance Organization | Tolero Solutions

Tolero Tips 8-19-14 | How to Grow a High Performance Organization | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Are you maximizing people --> performance --> profit™? Tips and actions you can follow to help you grow and maintain a high performance organization.
Scott Span, MSOD's insight:

8-19-14: Learn to listen, not just hear, but listen. This is a skill imperative for success - professionally and personally. 

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3 Ways to Prevent Poor Customer Service | Tolero Solutions

3 Ways to Prevent Poor Customer Service | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
What's the cost of poor customer service? Customer service impacts success. What are ways to prevent poor customer service and create a great experience?
Scott Span, MSOD's insight:

- Is poor customer service impacting your profits?

- Are your customers coming back?

- How can you improve the customer experience? 

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Are You a Good Leader or a Bad Leader? | LinkedIn

Are You a Good Leader or a Bad Leader? | LinkedIn | Tolero Solutions: Organizational Improvement | Scoop.it

How to be a good leader - are you a good leader or a bad leader? What type of leader you are can determine success or failure.

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Leadership & Business | Feel Good Friday Quote 8-8-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 8-8-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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7 Requriments for Successful Change Leadership | Tolero Solutions

7 Requriments for Successful Change Leadership | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Change leadership requires certain skills, behaviors and actions. Here are 7 requirements for successful change leadership.
Scott Span, MSOD's insight:

- Are prepared to lead change?

- What does a change leader need to know for success?

- How does change leadership support success? 

 

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Innovation: 3 Tips to Becoming the Next Big Thing | Tolero Solutions

Innovation: 3 Tips to Becoming the Next Big Thing | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Innovation doesn’t just happen. Innovation requires key areas of your business running like a well-oiled machine. Some things to do in order to succeed.
Scott Span, MSOD's insight:

- Is your business driving innovation?

- What steps are you taking to foster a culture of innovation? 

- How does innovation enhance success?

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3 Tips to Create a Kick Ass Culture | Tolero Solutions

3 Tips to Create a Kick Ass Culture | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
We’ve all heard how important organizational culture is to success. So, how can you create a high performance culture?
Scott Span, MSOD's insight:

- How do you create a kick as culture?

- Why does culture matter?

- How does culture impact performance? 

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Leadership & Business | Feel Good Friday Quote 6-13-14 | Tolero Solutions

A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Tolero Tips | How to Grow a High Performance Organization | Tolero Solutions

Tolero Tips | How to Grow a High Performance Organization | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Are you maximizing people --> performance --> profit™? Tips and actions you can follow to help you grow and maintain a high performance organization.
Scott Span, MSOD's insight:

6-9-14: Are you setting goals? You must believe in setting goals. We live by goals – professionally and personally. For most, our total existence is goal-oriented. Goals should be a stretch but realistic. Progress is easier when it is timed, checked, and measured.

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Leadership & Business | Tolero Feel Good Friday Quote 5-30-14 | Tolero Solutions

Leadership & Business | Tolero Feel Good Friday Quote 5-30-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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5 Tips to Reduce Employee Turnover | Tolero Solutions

5 Tips to Reduce Employee Turnover | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
If you want to be successful you need to hit your goals. you can't without a committed team. How can you increase engagement and reduce employee turnover?
Scott Span, MSOD's insight:

- How does employee turnover impact your organization?

- What are you doing to decrease turnover?

- How do you create a committed team that wants to stay?

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Customer Service #FAIL - 53% of People Say Communication Biggest Issue |Tolero Solutions

Customer Service #FAIL - 53% of People Say Communication Biggest Issue |Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
The reason for bad customer service can vary. 53% of people said unclear communication. For success - that’s not a number to ignore. How do you fix it?
Scott Span, MSOD's insight:

- How do you address customer service issues?

- Is poor communication impacting your profits?

- What makes for great customer service? 

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Are you the workplace bully? | Tolero Solutions

Are you the workplace bully? | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
The workplace bully makes life challenging, toxic, and downright frustrating. Workplace bullies are distracting and costly. What can you do about them?
Scott Span, MSOD's insight:

- How do bullies impact performance? 
- What can you do about workplace bullies? 
- Are you a bully and may not even know it?

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Leadership & Business | Feel Good Friday Quote 8-15-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 8-15-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Toler Tip Tuesday 8-12-14 | How to Grow a High Performance Organization | Tolero Solutions

Toler Tip Tuesday 8-12-14 | How to Grow a High Performance Organization | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Are you maximizing people --> performance --> profit™? Tips and actions you can follow to help you grow and maintain a high performance organization.
Scott Span, MSOD's insight:

8-12-14: If you want to attract the right talent to help your business succeed – you need to know your identity. Figure out who you are, what your culture is, and then hire those who are a skills and culture fit.

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5 Truths About Leadership | LinkedIn

5 Truths About Leadership | LinkedIn | Tolero Solutions: Organizational Improvement | Scoop.it

What are your leadership truths?

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Leadership & Business | Feel Good Friday Quote 7-18-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 7-18-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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AlGonzalezinfo's curator insight, July 19, 6:44 AM

Wonderful graphic via @SSpanTolero.  When we put in the effort to leave Basket A or what we are, and make the leap to Basket B, a net is there to catch us if we fall.

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Leadership & Business | Tolero Feel Good Friday Quote 7-11-14 | Tolero Solutions

Leadership & Business | Tolero Feel Good Friday Quote 7-11-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Leadership & Business | Feel Good Friday Quote 6-27-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 6-27-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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No comment yet.
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60% Find Process Problems Biggest Issue at Work | Tolero Solutions

60% Find Process Problems Biggest Issue at Work | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
60% said process problems are the biggest issue impacting their performance at work. Poor processes equals pissed off employees! What can you do to improve?
Scott Span, MSOD's insight:

 - How do your processes impact employee performance? 

 - Do your processes help or inhibit great service delivery? 

 - What are you doing for ongoing process improvement? 

 

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Jerry Linnins's curator insight, June 30, 1:15 PM

Dr Deming was right!

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10 Truths About Change Management | Tolero Solutions

10 Truths About Change Management | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Successful change management requires facing some hard truths. What are some of the hard truths about change management - and what can you do about them?
Scott Span, MSOD's insight:

What are your truths?

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10 Myths About Change Management | Tolero Solutions

10 Myths About Change Management | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Many concerns regarding change management are based on myths. What are some of the biggest myths about change management - and what can you do about them?
Scott Span, MSOD's insight:
Change itself is a process – managing it, leading it, achieving it is also a process. To be successful it helps to dispel the myths. So, what are some of the change management myths you’ve experienced?
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What's the thing that annoys you the most at work? | Tolero Solutions

We all have things that frustrate us at work. Besides bad bosses or pay, what’s the #1 thing that annoys you the most about your current work environment?
Scott Span, MSOD's insight:

We all have things that frustrate us at work. Besides bad bosses or pay, what’s the #1 thing that annoys you the most about your current work environment?

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Don't Scapegoat Diversity for Piss Poor Management |Tolero Solutions

Don't Scapegoat Diversity for Piss Poor Management |Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Diversity is important to an organization’s success. It can also be used as a scapegoat by a disparaged employee - with piss poor management skills!
Scott Span, MSOD's insight:


- Can diversity issues be used as excuses for other issues?
- Is management style influenced by gender stereotypes? 
- What can you do to be a better leader?

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