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Trust is...

Trust is... | Tolero Solutions: Organizational Improvement | Scoop.it
Trust is... Simple—When you break it down into its essential components of competence, integrity, benevolence, and dependability, trust is really pretty simple. Be good at what you do. Act with int...

Via Amy Rouse
Scott Span, MSOD's insight:

Excellent points...we've said it again and again, trust is the foundation of any great relationship both personal and professional! 

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David Hain's curator insight, March 19, 2013 1:58 AM

...so important to leadership, change and every relationship!

donhornsby's curator insight, March 19, 2013 2:08 PM

The article has some excellent points including the following:

 

Fragile—One careless act can instantaneously destroy trust that has taken years to develop, especially when the breach of trust involves a personal character failure.

Jean-Philippe D'HALLUIN's curator insight, March 20, 2013 1:59 AM

From the article : "Leadership is about influencing others, and if people don’t trust you, you won’t be able to influence them. Leadership and trust go hand in hand. You can’t have one without the other".

 

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Leadership & Business | Feel Good Friday Quote 9-12-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 9-12-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Tolero Tips 8-19-14 | How to Grow a High Performance Organization | Tolero Solutions

Tolero Tips 8-19-14 | How to Grow a High Performance Organization | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Are you maximizing people --> performance --> profit™? Tips and actions you can follow to help you grow and maintain a high performance organization.
Scott Span, MSOD's insight:

8-19-14: Learn to listen, not just hear, but listen. This is a skill imperative for success - professionally and personally. 

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3 Ways to Prevent Poor Customer Service | Tolero Solutions

3 Ways to Prevent Poor Customer Service | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
What's the cost of poor customer service? Customer service impacts success. What are ways to prevent poor customer service and create a great experience?
Scott Span, MSOD's insight:

- Is poor customer service impacting your profits?

- Are your customers coming back?

- How can you improve the customer experience? 

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Are You a Good Leader or a Bad Leader? | LinkedIn

Are You a Good Leader or a Bad Leader? | LinkedIn | Tolero Solutions: Organizational Improvement | Scoop.it

How to be a good leader - are you a good leader or a bad leader? What type of leader you are can determine success or failure.

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Leadership & Business | Feel Good Friday Quote 8-8-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 8-8-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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7 Requriments for Successful Change Leadership | Tolero Solutions

7 Requriments for Successful Change Leadership | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Change leadership requires certain skills, behaviors and actions. Here are 7 requirements for successful change leadership.
Scott Span, MSOD's insight:

- Are prepared to lead change?

- What does a change leader need to know for success?

- How does change leadership support success? 

 

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Innovation: 3 Tips to Becoming the Next Big Thing | Tolero Solutions

Innovation: 3 Tips to Becoming the Next Big Thing | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Innovation doesn’t just happen. Innovation requires key areas of your business running like a well-oiled machine. Some things to do in order to succeed.
Scott Span, MSOD's insight:

- Is your business driving innovation?

- What steps are you taking to foster a culture of innovation? 

- How does innovation enhance success?

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3 Tips to Create a Kick Ass Culture | Tolero Solutions

3 Tips to Create a Kick Ass Culture | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
We’ve all heard how important organizational culture is to success. So, how can you create a high performance culture?
Scott Span, MSOD's insight:

- How do you create a kick as culture?

- Why does culture matter?

- How does culture impact performance? 

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Leadership & Business | Feel Good Friday Quote 6-13-14 | Tolero Solutions

A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Tolero Tips | How to Grow a High Performance Organization | Tolero Solutions

Tolero Tips | How to Grow a High Performance Organization | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Are you maximizing people --> performance --> profit™? Tips and actions you can follow to help you grow and maintain a high performance organization.
Scott Span, MSOD's insight:

6-9-14: Are you setting goals? You must believe in setting goals. We live by goals – professionally and personally. For most, our total existence is goal-oriented. Goals should be a stretch but realistic. Progress is easier when it is timed, checked, and measured.

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Leadership & Business | Tolero Feel Good Friday Quote 5-30-14 | Tolero Solutions

Leadership & Business | Tolero Feel Good Friday Quote 5-30-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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5 Tips to Reduce Employee Turnover | Tolero Solutions

5 Tips to Reduce Employee Turnover | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
If you want to be successful you need to hit your goals. you can't without a committed team. How can you increase engagement and reduce employee turnover?
Scott Span, MSOD's insight:

- How does employee turnover impact your organization?

- What are you doing to decrease turnover?

- How do you create a committed team that wants to stay?

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Customer Service #FAIL - 53% of People Say Communication Biggest Issue |Tolero Solutions

Customer Service #FAIL - 53% of People Say Communication Biggest Issue |Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
The reason for bad customer service can vary. 53% of people said unclear communication. For success - that’s not a number to ignore. How do you fix it?
Scott Span, MSOD's insight:

- How do you address customer service issues?

- Is poor communication impacting your profits?

- What makes for great customer service? 

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Are you the workplace bully? | Tolero Solutions

Are you the workplace bully? | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
The workplace bully makes life challenging, toxic, and downright frustrating. Workplace bullies are distracting and costly. What can you do about them?
Scott Span, MSOD's insight:

- How do bullies impact performance? 
- What can you do about workplace bullies? 
- Are you a bully and may not even know it?

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Leadership & Business | Feel Good Friday Quote 8-15-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 8-15-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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Toler Tip Tuesday 8-12-14 | How to Grow a High Performance Organization | Tolero Solutions

Toler Tip Tuesday 8-12-14 | How to Grow a High Performance Organization | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Are you maximizing people --> performance --> profit™? Tips and actions you can follow to help you grow and maintain a high performance organization.
Scott Span, MSOD's insight:

8-12-14: If you want to attract the right talent to help your business succeed – you need to know your identity. Figure out who you are, what your culture is, and then hire those who are a skills and culture fit.

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Leadership & Business | Feel Good Friday Quote 7-18-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 7-18-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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AlGonzalezinfo's curator insight, July 19, 6:44 AM

Wonderful graphic via @SSpanTolero.  When we put in the effort to leave Basket A or what we are, and make the leap to Basket B, a net is there to catch us if we fall.

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Leadership & Business | Tolero Feel Good Friday Quote 7-11-14 | Tolero Solutions

Leadership & Business | Tolero Feel Good Friday Quote 7-11-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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No comment yet.
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Leadership & Business | Feel Good Friday Quote 6-27-14 | Tolero Solutions

Leadership & Business | Feel Good Friday Quote 6-27-14 | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
A little motivation and humor are good for business. We post leadership development quotes at the end of each week - end your week on a feel good note.
Scott Span, MSOD's insight:

Happy Friday!

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No comment yet.
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60% Find Process Problems Biggest Issue at Work | Tolero Solutions

60% Find Process Problems Biggest Issue at Work | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
60% said process problems are the biggest issue impacting their performance at work. Poor processes equals pissed off employees! What can you do to improve?
Scott Span, MSOD's insight:

 - How do your processes impact employee performance? 

 - Do your processes help or inhibit great service delivery? 

 - What are you doing for ongoing process improvement? 

 

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Jerry Linnins's curator insight, June 30, 1:15 PM

Dr Deming was right!

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10 Truths About Change Management | Tolero Solutions

10 Truths About Change Management | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Successful change management requires facing some hard truths. What are some of the hard truths about change management - and what can you do about them?
Scott Span, MSOD's insight:

What are your truths?

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10 Myths About Change Management | Tolero Solutions

10 Myths About Change Management | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Many concerns regarding change management are based on myths. What are some of the biggest myths about change management - and what can you do about them?
Scott Span, MSOD's insight:
Change itself is a process – managing it, leading it, achieving it is also a process. To be successful it helps to dispel the myths. So, what are some of the change management myths you’ve experienced?
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What's the thing that annoys you the most at work? | Tolero Solutions

We all have things that frustrate us at work. Besides bad bosses or pay, what’s the #1 thing that annoys you the most about your current work environment?
Scott Span, MSOD's insight:

We all have things that frustrate us at work. Besides bad bosses or pay, what’s the #1 thing that annoys you the most about your current work environment?

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Don't Scapegoat Diversity for Piss Poor Management |Tolero Solutions

Don't Scapegoat Diversity for Piss Poor Management |Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Diversity is important to an organization’s success. It can also be used as a scapegoat by a disparaged employee - with piss poor management skills!
Scott Span, MSOD's insight:


- Can diversity issues be used as excuses for other issues?
- Is management style influenced by gender stereotypes? 
- What can you do to be a better leader?

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