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Our workplaces are shifting from hierarchies to networks. Hyperlinks have subverted hierarchy. Everyone is connected. In many hierarchical organisations, workers are more connected when they go home than when they’re at work. This is a sure sign of the obsolescence of our older management control systems and why becoming a social business is so important today.
Living and working in non-hierarchical networks is our challenge this decade. The effective use of social media, to learn from and with others, is essential for individuals and organizations to be productive in networks. Social learning, simply put, is getting things done in networks.