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#BridgeGate – Is Chris Christie Showing Strong Leadership? | Tolero Solutions

#BridgeGate – Is Chris Christie Showing Strong Leadership? | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Is Chris Christie showing strong leadership in the wake of #BridgeGate? What leadership qualities can help you prevent a problem like this?
Scott Span, MSOD's insight:

What can leaders learn from Chris Christie?

What leadership qualities set you up for success?

How do you exhibit strong leadership? 

 

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7 Things Your Body Language Is Telling Your Boss

7 Things Your Body Language Is Telling Your Boss | Tolero Solutions: Organizational Improvement | Scoop.it
From the way you sit in your chair to the color of your tie, nonverbal communication can have a big impact on your professional life. Here's some advice.
Scott Span, MSOD's insight:

What are you giving away?

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Show You Care: Four must-have strategies to build feedback channels in your organization

Show You Care: Four must-have strategies to build feedback channels in your organization | Tolero Solutions: Organizational Improvement | Scoop.it
Great leadership and employee engagement: Four must-have strategies to build feedback channels in your organization

Via Claudia DeSalvo
Scott Span, MSOD's insight:

What strategies would you add? 

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Claudia DeSalvo's curator insight, August 16, 2013 2:55 PM

Communication is key, especially when it comes to giving feedback. Talking at people isn't as effective as taking the time to build a structure for relationships.

 

Understanding is a must, especially when it comes to building trust and engagement. Do your employees know what they need to do to be successful? Giving them adequate resources is a crucial part in ensuring top quality results from them. The article gives a good question to ask yourself:


“What is the most important thing these employees want to know, what is the best way to encourage dialogue and how would they be most comfortable sharing input?”

 

After taking the employees into consideration, think of good ways to get them to share their ideas. This will be an opening for formal[printed] and informal[a quick convo] feedback. The feedback should be respected by both parties, and should be responded to in a timely manner. This makes it so that the employee feels valued. After exchanging feedback, you should continue regularly sharing ideas. Communication is best when its two-way.

AlGonzalezinfo's curator insight, August 19, 2013 6:40 AM

Great scoop Claudia.  The only thing I would add to the article is that the supervisor should ensure to request additional feedback from her/his direct reports, in addition to getting feedback from established organiazation channels like suggestion boxes, etc.  

 

The reason this is so important is becuase direct report have great specific insight that can help the supervisor learn even more from the feedback.  

 

Frrom the article:

 

Act on feedback – Highly engaged employees are enthused about their organization and believe they can positively influence its success. Acting on employee feedback and highlighting the impact employees make is a strong engagement builder. Be sure that all employees know how their colleagues’ suggestions or ideas are being implemented.


Regularly sharing results and requesting additional feedback creates predictable, consistent two-way communication that encourages employees to take ownership and understand their ideas are valued by the organization. 

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Managing Technology Change for IT Success | Tolero Solutions

Managing Technology Change for IT Success | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Having an IT solution isn’t going to be the miracle change every business wants. Managing technology change requires focusing on the people and processes.
Scott Span, MSOD's insight:

How do you manage technology changes?

Are you leading toward success?

Will you achieve the changes and improvements you desire?

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The Biggest Dirty Little Secret in Business

The Biggest Dirty Little Secret in Business | Tolero Solutions: Organizational Improvement | Scoop.it
By Jack and Suzy Welch Can you guess the biggest dirty little secret in business? If you’re thinking “outsized bonuses,” “bureaucracy” or “poor strategy,”
Scott Span, MSOD's insight:

Agreed - are you transparent?

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In Government We Don't Trust! | Sequestration Impacts |

In Government We Don't Trust! | Sequestration Impacts | | Tolero Solutions: Organizational Improvement | Scoop.it
Sequestration impacts business growth! Congress is an example of how poor leadership and strategy can inhibit brand excellence, engagement and performance.
Scott Span, MSOD's insight:

Have you witnessed the impacts of poor leadership on brand and performance?

Do you know the business impacts of sequestration?

Are you leading better than Congress?

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How to Salvage a Deteriorating Negotiation

How to Salvage a Deteriorating Negotiation | Tolero Solutions: Organizational Improvement | Scoop.it
Discussions can go south for any number of reasons: egos, misunderstandings, or the interference of negative emotions. But there are ways to quickly rebuild bonding before the talks fall apart. I
Scott Span, MSOD's insight:

Do you check in?

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60 Ways to Increase Your Sales: ForwardMetrics Interview Series, Part I

60 Ways to Increase Your Sales: ForwardMetrics Interview Series, Part I | Tolero Solutions: Organizational Improvement | Scoop.it
[EDITOR’S NOTE: A few months ago, we reached out to our ForwardMetrics community of contributors and asked our expert thought leaders to take part in an author interview series.
Scott Span, MSOD's insight:

Are you doing the right things? We added our 2 cents in the article...

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Honestly Speaking

Honestly Speaking | Tolero Solutions: Organizational Improvement | Scoop.it
When speaking honestly or giving feedback, ask the right questions beforehand. Here are some guidelines to keep in mind.

Via David Hain
Scott Span, MSOD's insight:

Not only asking the right questions - but asking if the other person is open to feedback - critical to success.

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Anne-Laure Delpech's curator insight, April 23, 2013 6:29 AM

I agree with AlGonzalezinfo's insight: Very Good Scoop David!  

donhornsby's curator insight, April 23, 2013 7:36 AM

Nice musings on the importnace of giving feedback appropriately from Blair Glaser.

Jean-Philippe D'HALLUIN's curator insight, May 18, 2013 3:16 AM

 

from article : "When you are about to “be honest”, ask yourself, what is my intention in expressing my truth right now? What is the impact I want to have?"

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Overcoming the 5 Barriers to Trust

Overcoming the 5 Barriers to Trust | Tolero Solutions: Organizational Improvement | Scoop.it

Why don't more companies embrace trust as a tangible, learnable, and measurable asset? Because it requires four things that don't fit the business world's current obsession with instant gratification -- time, effort, diligence and character.

For our thoughts on corporate America and trust: http://tolerosolutions.com/in-goldman-sachs-we-trustor-do-we ;

Scott Span, MSOD's insight:

What are your barriers?

 

For our thoughts on corporate America and trust: http://tolerosolutions.com/in-goldman-sachs-we-trustor-do-we

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Ivon Prefontaine's curator insight, March 28, 2013 6:02 PM

Trust is earned and when it is broken it takes a lot to re-earn. It is at the heart of all great relationships personal or otherwise.

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2 Words That Drive Bosses Crazy

2 Words That Drive Bosses Crazy | Tolero Solutions: Organizational Improvement | Scoop.it
Here's how to transform an endless complaint into a workable plan of action.
Scott Span, MSOD's insight:

What words do you use?

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#1 Barrier to Leadership – Not Listening

#1 Barrier to Leadership – Not Listening | Tolero Solutions: Organizational Improvement | Scoop.it
I introduced a series of the Top 10 Barriers to Leadership skills and leadership qualities. I have given a lot of thought to prioritize the top 10.

Via AlGonzalezinfo
Scott Span, MSOD's insight:

Do you listen?

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AlGonzalezinfo's curator insight, March 14, 2013 5:49 AM

As usual, Dr. Mary Kay Whitaker manages to focus on a critical issue affecting many managers today.  As I always say, titles do not make us leaders.  If we want to lead, we better pay attention to those who need us to understand them.  

 

From the article:

 

Are you guilty of not listening?

Be honest. How recently have you:

 

~Interrupted someone while he or she is talking?

 

~Interjected your words of wisdom?

 

~Increased the pace and tone of your message?

 

~Thought about something else why someone is talking?

 

~Looked out the window or starting texting?

 

~Thought you have already figured out what the person is saying before they finish their first sentence?

donhornsby's curator insight, March 14, 2013 1:56 PM

(From the article): Because we have so many things going on in our head and we operate at our pace and within our time frame, the following reminders will help all of us become better listeners. Pleases take a minute and review this list and share these listening skills and strategies with others. (GREAT LIST OF REMINDERS!)

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Memo to the Boss: Don't Do My Job For Me

Memo to the Boss: Don't Do My Job For Me | Tolero Solutions: Organizational Improvement | Scoop.it
Good leaders tell subordinates only what they absolutely need to know.
Scott Span, MSOD's insight:

Let it go...

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Don’t Blame the Culture for Being an A-hole! | Tolero Solutions

Don’t Blame the Culture for Being an A-hole! | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Miami Dolphin Richie Incognito, blames the NFL culture for his poor judgement. How culture can perpetuate negative behaviors and high performing ones.
Scott Span, MSOD's insight:

What's culture got to do with it...?

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Intent vs Impact: How Do You Communicate? | Tolero Solutions

Intent vs Impact: How Do You Communicate? | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
How do you communicate? What happens when your attempts at communication go a bit awry? What to do when your intent doesn’t match up with the impact?
Scott Span, MSOD's insight:

How do you communicate?

What happens when your attempts at communication go a bit awry?

What to do when your intent doesn’t match up with the impact?

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Increasing Workplace Communication | Tolero Solutions

Increasing Workplace Communication | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Increasing workplace communication is a necessity for increased engagement, profits and long term sustainability. So how do you increase communication?
Scott Span, MSOD's insight:

How do you communicate for success?

 

What are you doing to increase workplace communication?

 

Is communication a problem in your organization?

 

 

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Leadership Skills: Forgiveness and Feedback

Leadership Skills: Forgiveness and Feedback | Tolero Solutions: Organizational Improvement | Scoop.it

The costly conflict that assumptions can lead to when we don’t have the courage and leadership skills to verify those assumptions or provide honoring feedback to others. 


Via Kenneth Mikkelsen
Scott Span, MSOD's insight:

Do you forgive?

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John Michel's curator insight, July 8, 2013 12:11 PM

order to forgive someone that has done us wrong, we must consider essential aspects of that person that are invisible to us unless we obtain a heart at peace.  This will enable us to see the other person with our heart and help us rise above the action that has hurt us.   I know this is not easy, but leadership seldom is. 

Garth Sanginiti's curator insight, July 8, 2013 12:24 PM

"In order to forgive someone that has done us wrong, we must consider essential aspects of that person that are invisible to us unless we obtain a heart at peace.  This will enable us to see the other person with our heart and help us rise above the action that has hurt us.   I know this is not easy, but leadership seldom is."

Ivon Prefontaine's curator insight, July 8, 2013 3:07 PM

Connects to servant-leadership and Jungian pyschology.

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How to Give (and Receive) Positive Criticism

How to Give (and Receive) Positive Criticism | Tolero Solutions: Organizational Improvement | Scoop.it
Criticism hurts for most, but given right, it can inspire both the critic and the critiqued. Here are five tips to make your critique a positive experience.
Scott Span, MSOD's insight:

How do you keep it positive? 

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Does Your Business Suck? | Tolero Solutions

Does Your Business Suck? | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
Is your business in trouble? Lousy customer service, poor innovation, and bad leadership. So, how do you find out if you suck and what do you do about it?
Scott Span, MSOD's insight:

So - does your business suck?

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Bill Gates: Good Feedback Is the Key to Improvement

Bill Gates: Good Feedback Is the Key to Improvement | Tolero Solutions: Organizational Improvement | Scoop.it
The world's richest man says everyone needs feedback beyond one-word descriptors.
Scott Span, MSOD's insight:

Totally agree with Bill - "In other words, real dialogue engendered real feedback."


Do you give good feedback?

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25% of small businesses fail - how to use social media to make sure you aren't one of them! | Preactive Marketing

25% of small businesses fail - how to use social media to make sure you aren't one of them! | Preactive Marketing | Tolero Solutions: Organizational Improvement | Scoop.it
It’s competitive out there for small businesses. Roughly 25% fail within their first year; the percentage doubles by the fifth year.
Scott Span, MSOD's insight:

Are you using social media to help your business? 

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Why Clearly Communicating Purpose Is The Most Important Leadership Skill

Why Clearly Communicating Purpose Is The Most Important Leadership Skill | Tolero Solutions: Organizational Improvement | Scoop.it
If those you lead dont understand what you believe in and what your big goals are they'll never be able to maximize their collective potential. Take i...
Scott Span, MSOD's insight:

What are you communicating?

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For Real Influence, Listen Past Your Blind Spots

For Real Influence, Listen Past Your Blind Spots | Tolero Solutions: Organizational Improvement | Scoop.it
When you really make people feel heard, they're more likely to do what you want.
Scott Span, MSOD's insight:

Do you listen?

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Communicating Across Cultures: 4 Approaches to Increase Understanding

Communicating Across Cultures: 4 Approaches to Increase Understanding | Tolero Solutions: Organizational Improvement | Scoop.it
Have you ever played the game where you sit in a circle and one person whispers a story to the person on their left, who shares the story with the next person, and so on, until the story is retold ...
Scott Span, MSOD's insight:

Communication involves an exchange of meaning through sending and receiving of verbal and nonverbal messages, either consciously or unconsciously.

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Align Managers and Employees Like 2 Rails on a Railroad Track [VIDEO]

Align Managers and Employees Like 2 Rails on a Railroad Track [VIDEO] | Tolero Solutions: Organizational Improvement | Scoop.it
Bob Nardelli, the former CEO of Chrysler and Home Depot, explains how to enlist your team to deliver effectively.
Scott Span, MSOD's insight:

How do you enlist you team?

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