Tolero Solutions: Organizational Improvement
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8 Common Mistakes in How Our Brains Think and How to Prevent Them

8 Common Mistakes in How Our Brains Think and How to Prevent Them | Tolero Solutions: Organizational Improvement | Scoop.it

Being aware of the mistakes we naturally have in our thinking can make a big difference in avoiding them. Unfortunately, most of these occur subconsciously, so it will also take time and effort to avoid them - if you even want to.


Via Kenneth Mikkelsen
Scott Span, MSOD's insight:

Are you aware?

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Ivon Prefontaine, PhD's curator insight, September 30, 2013 7:16 PM

It had cartoons; nuff said.

Helena Gonçalves's curator insight, October 15, 2013 7:22 AM

These mistakes are really surprising and avoiding them could help us to make more rational, sensible decisions.

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Personal Branding for Introverts

Personal Branding for Introverts | Tolero Solutions: Organizational Improvement | Scoop.it
Build your reputation — without the schmoozing.

Via Marylene Delbourg-Delphis
Scott Span, MSOD's insight:

It can be done!

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John Michel's curator insight, September 18, 2013 7:54 AM

In popular imagination, personal branding is often equated with high-octane, flesh-pressing showmanship. But there are other, sometimes better, ways you can define yourself and your reputation. Taking the time to reflect and be thoughtful about how you’d like to be seen and then living that out through your writing and your interpersonal relationships (and even your décor) is a powerful way to ensure you’re seen as the leader you are.

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7 Things Your Body Language Is Telling Your Boss

7 Things Your Body Language Is Telling Your Boss | Tolero Solutions: Organizational Improvement | Scoop.it
From the way you sit in your chair to the color of your tie, nonverbal communication can have a big impact on your professional life. Here's some advice.
Scott Span, MSOD's insight:

What are you giving away?

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5 Leadership Tips for Introverts

5 Leadership Tips for Introverts | Tolero Solutions: Organizational Improvement | Scoop.it
The author of The Introverted Leader explains how to turn solitary tendencies into business strengths.
Scott Span, MSOD's insight:

What would other Introverts add? 

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Make Your Organization Anti-Fragile

Make Your Organization Anti-Fragile | Tolero Solutions: Organizational Improvement | Scoop.it
For some orgs, dealing with big disruption is not so different from everyday problem-solving.
Scott Span, MSOD's insight:

Are you fragile? 

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Three Myths About Your Strengths

Three Myths About Your Strengths | Tolero Solutions: Organizational Improvement | Scoop.it
They're not causing your weaknesses.
Scott Span, MSOD's insight:

So what is the cause?

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Leadership Skills: Forgiveness and Feedback

Leadership Skills: Forgiveness and Feedback | Tolero Solutions: Organizational Improvement | Scoop.it

The costly conflict that assumptions can lead to when we don’t have the courage and leadership skills to verify those assumptions or provide honoring feedback to others. 


Via Kenneth Mikkelsen
Scott Span, MSOD's insight:

Do you forgive?

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John Michel's curator insight, July 8, 2013 12:11 PM

order to forgive someone that has done us wrong, we must consider essential aspects of that person that are invisible to us unless we obtain a heart at peace.  This will enable us to see the other person with our heart and help us rise above the action that has hurt us.   I know this is not easy, but leadership seldom is. 

Garth Sanginiti's curator insight, July 8, 2013 12:24 PM

"In order to forgive someone that has done us wrong, we must consider essential aspects of that person that are invisible to us unless we obtain a heart at peace.  This will enable us to see the other person with our heart and help us rise above the action that has hurt us.   I know this is not easy, but leadership seldom is."

Ivon Prefontaine, PhD's curator insight, July 8, 2013 3:07 PM

Connects to servant-leadership and Jungian pyschology.

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Emotions and Work

Emotions and Work | Tolero Solutions: Organizational Improvement | Scoop.it
If a workplace is becoming more emotion-friendly, women certainly have at least something to do with it. It's with the greatest caution that I commit to print the idea that women are more emotional than men.
Scott Span, MSOD's insight:

Good or bad?

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How the Anxiety Epidemic in the Workplace is Ruining your Health

How the Anxiety Epidemic in the Workplace is Ruining your Health | Tolero Solutions: Organizational Improvement | Scoop.it

 

“Surveys show that stress levels [in the US] have progressively increased over the past four decades,” Paul J. Rosch, MD, Chairman of the Board of The American Institute of Stress, told the Atlantic’s Maura Kelly.


Via The Learning Factor
Scott Span, MSOD's insight:

Breathe...

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Can You Overdo People Skills?

Can You Overdo People Skills? | Tolero Solutions: Organizational Improvement | Scoop.it
Lessons from one revered American president who might have been too soft.
Scott Span, MSOD's insight:

What's your balance?

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What You Can Learn About Job Satisfaction From a Janitor

What You Can Learn About Job Satisfaction From a Janitor | Tolero Solutions: Organizational Improvement | Scoop.it
A fascinating new study took an in-depth look at how custodial staff understand their work and uncovered wisdom for those on every rung of the career ladder.
Scott Span, MSOD's insight:

What can you learn?

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Emotional Intelligence, Conflict Resolution & Negotiation

Emotional Intelligence, Conflict Resolution & Negotiation | Tolero Solutions: Organizational Improvement | Scoop.it
How to reduce conflict? Daniel Shapiro, Harvard International Negotiation Program: for effective conflict resolution, "Emotional intelligence is essential.”

Via David Hain
Scott Span, MSOD's insight:

How do you resolve conflict? 

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How to Give (and Receive) Positive Criticism

How to Give (and Receive) Positive Criticism | Tolero Solutions: Organizational Improvement | Scoop.it
Criticism hurts for most, but given right, it can inspire both the critic and the critiqued. Here are five tips to make your critique a positive experience.
Scott Span, MSOD's insight:

How do you keep it positive? 

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Work is Learning and Learning is the Work

Work is Learning and Learning is the Work | Tolero Solutions: Organizational Improvement | Scoop.it

Via The Learning Factor
Scott Span, MSOD's insight:

How are you learning?

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The Learning Factor's curator insight, September 25, 2013 7:56 PM

Our workplaces are shifting from hierarchies to networks. Hyperlinks have subverted hierarchy. Everyone is connected. In many hierarchical organisations, workers are more connected when they go home than when they’re at work. This is a sure sign of the obsolescence of our older management control systems and why becoming a social business is so important today.

Living and working in non-hierarchical networks is our challenge this decade. The effective use of social media, to learn from and with others, is essential for individuals and organizations to be productive in networks. Social learning, simply put, is getting things done in networks.

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Why we need trust – and seven ways to build it

Why we need trust – and seven ways to build it | Tolero Solutions: Organizational Improvement | Scoop.it
If I offer you my trust am I:

Agreeing with you
Doing what you ask of me
Offering robust feedback
Protecting your feelings
None of the above

What is considered a sign of trust to one may appear as a betrayal to another.

Via David Hain
Scott Span, MSOD's insight:

As I's said before, trust is the foundation of any great relationship both professional and personal! How are you building trust?

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donhornsby's curator insight, September 17, 2013 7:25 AM

We can earn and maintain the trust of others by agreeing on what it means in a particular context and then behaving in ways that deliver on those agreements.

Don Cloud's curator insight, September 18, 2013 7:56 AM

Trust must first be given in order for others to then give their trust to you.

Linda Allen's comment, September 18, 2013 12:29 PM
Thank you for sharing; trust is key for all relationships.
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Personality Doesn't Determine Leadership Ability

Personality Doesn't Determine Leadership Ability | Tolero Solutions: Organizational Improvement | Scoop.it
Introvert? Extrovert? Doesn't matter. The good news is, neither personality type really matters when it comes to managing people.
Scott Span, MSOD's insight:

So what does?

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Show You Care: Four must-have strategies to build feedback channels in your organization

Show You Care: Four must-have strategies to build feedback channels in your organization | Tolero Solutions: Organizational Improvement | Scoop.it
Great leadership and employee engagement: Four must-have strategies to build feedback channels in your organization

Via Claudia DeSalvo
Scott Span, MSOD's insight:

What strategies would you add? 

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Claudia DeSalvo's curator insight, August 16, 2013 2:55 PM

Communication is key, especially when it comes to giving feedback. Talking at people isn't as effective as taking the time to build a structure for relationships.

 

Understanding is a must, especially when it comes to building trust and engagement. Do your employees know what they need to do to be successful? Giving them adequate resources is a crucial part in ensuring top quality results from them. The article gives a good question to ask yourself:


“What is the most important thing these employees want to know, what is the best way to encourage dialogue and how would they be most comfortable sharing input?”

 

After taking the employees into consideration, think of good ways to get them to share their ideas. This will be an opening for formal[printed] and informal[a quick convo] feedback. The feedback should be respected by both parties, and should be responded to in a timely manner. This makes it so that the employee feels valued. After exchanging feedback, you should continue regularly sharing ideas. Communication is best when its two-way.

AlGonzalezinfo's curator insight, August 19, 2013 6:40 AM

Great scoop Claudia.  The only thing I would add to the article is that the supervisor should ensure to request additional feedback from her/his direct reports, in addition to getting feedback from established organiazation channels like suggestion boxes, etc.  

 

The reason this is so important is becuase direct report have great specific insight that can help the supervisor learn even more from the feedback.  

 

Frrom the article:

 

Act on feedback – Highly engaged employees are enthused about their organization and believe they can positively influence its success. Acting on employee feedback and highlighting the impact employees make is a strong engagement builder. Be sure that all employees know how their colleagues’ suggestions or ideas are being implemented.


Regularly sharing results and requesting additional feedback creates predictable, consistent two-way communication that encourages employees to take ownership and understand their ideas are valued by the organization. 

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How to Evaluate Your Own Emotional Intelligence

How to Evaluate Your Own Emotional Intelligence | Tolero Solutions: Organizational Improvement | Scoop.it
‘What you need now is emotional intelligence,’ was what China’s new president told a graduating class last month at their top tech school.Now Bloomberg’s Businessweek tells us
Scott Span, MSOD's insight:

Are you evaluating? 

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Empathy: The Missing Link to Solving the World's Most Pressing Problems

Empathy: The Missing Link to Solving the World's Most Pressing Problems | Tolero Solutions: Organizational Improvement | Scoop.it

But never has empathy been so important. We live in an unprecedented era of accelerated and unpredictable change.


Via Edwin Rutsch
Scott Span, MSOD's insight:

Underestimated.

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Ivon Prefontaine, PhD's curator insight, July 11, 2013 12:09 PM

Empathy is important. It begins at home and ripples from there.

ThinDifference's curator insight, July 12, 2013 9:25 AM

"Empathy conjures up active engagement -- the willingness of an observer to become part of another's experience, to share the feeling of that experience."

God Is.'s curator insight, July 13, 2013 11:16 AM

What would Jesus do?

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Appreciative Inquiry: ROI of Positive Change | Tolero Solutions

Appreciative Inquiry: ROI of Positive Change | Tolero Solutions | Tolero Solutions: Organizational Improvement | Scoop.it
So, you’ve made the commitment to go through a change effort. Appreciative Inquiry is a framework to positively manage changes. So, what's the ROI?
Scott Span, MSOD's insight:

What's your ROI?

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The Hard Case for Soft Skills

The Hard Case for Soft Skills | Tolero Solutions: Organizational Improvement | Scoop.it
I'm often asked about ways to influence others in the value of emotional intelligence within cultures that value high IQ.In a highly technical or scientific work setting, I like to introduce
Scott Span, MSOD's insight:

Are you making the case?

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How to Listen When Someone Is Venting

How to Listen When Someone Is Venting | Tolero Solutions: Organizational Improvement | Scoop.it

"Don't give advice, but don't just sit there either." Good advice, how do you manage your hot buttons? | http://goo.gl/CydIi

Scott Span, MSOD's insight:

"Don't give advice, but don't just sit there either." Good advice, how do you manage your hot buttons? | http://goo.gl/CydIi

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Why Extroverts' Brains Are Different From Introverts'

Why Extroverts' Brains Are Different From Introverts' | Tolero Solutions: Organizational Improvement | Scoop.it
By: Tia Ghose, LiveScience Staff Writer Published: 06/13/2013 05:00 PM EDT on LiveScience Extroverts and introverts differ strongly in how their brains process rewarding experiences, new research suggests.

Via Pat Weber
Scott Span, MSOD's insight:

How are you wired?

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Anne Egros's curator insight, June 16, 2013 4:37 AM

 

This study looks interesting and raises some questions:

 

Can we effectively link personality to brain structure and neurochemistry ? 

 

What if you are neither a strong extrovert nor a strong introvert ?

 

I also think there are other factors than extrovertion/introvertion that are impacting the way people behave in various contexts and their "rewarding mechanisms"

 

 

 

Anne Egros's comment, June 16, 2013 1:24 PM
To quote Carl Jung, the psychologist who coined the terms introversion and extraversion*, “there is no such things as a pure extravert or a pure introvert. Such a man would be in the lunatic asylum.”
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JC Penney: If You Don't Listen to Your Customer... You Lose

JC Penney: If You Don't Listen to Your Customer... You Lose | Tolero Solutions: Organizational Improvement | Scoop.it

Agreed, per sentiments on Penney's: http://goo.gl/7xfVu

 

Few companies know as much as they should about their customers and their expectations for meaningful engagement.

Scott Span, MSOD's insight:

Agreed, per sentiments on Penney's: http://goo.gl/7xfVu

Are you listening to customers and employees? 

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The Truth About Love and Branding - How To Create a Rockstar Brand! | Preactive Marketing

The Truth About Love and Branding - How To Create a Rockstar Brand! | Preactive Marketing | Tolero Solutions: Organizational Improvement | Scoop.it
Do you know The Truth About Love and branding? P!nk - the musical artist known for her acrobatic performances ,tough attitude, and tell it like it is song lyrics - is a rockstar example of the truth about love and branding.
Scott Span, MSOD's insight:

Nothing like relatebale lessons...

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