Organisation Development
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Organisation Development
Developing healthy organisations
Curated by David Hain
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Rescooped by David Hain from Designing service!

5 Tips to Engage Through the Buyer's Journey

5 Tips to Engage Through the Buyer's Journey | Organisation Development |
Sales - In today's highly networked world, your customers expect to interact with you during every step of the buyer's journey. Here's how you can engage them.

Via Eric_Determined / Eric Silverstein, Fred Zimny
Eric_Determined / Eric Silverstein's curator insight, November 11, 2014 11:43 PM

"With more mobile devices than humans and over one billion people participating in social networks, today's customers are more networked and better informed than ever."

CMO @SAPCloud shares his insight:

1. Be Part of the Conversation across all Channels

2. Use Analytics for Insight across Platforms

3. Personalize every Interaction

4. Build on previous #customer #experiences

5. Become a Predictive Business

Which brand currently connects well across your buyer journey?

Rescooped by David Hain from Business Agility!

Why "Keeping It Simple" Can Be a Complicated Mistake

Why "Keeping It Simple" Can Be a Complicated Mistake | Organisation Development |

Instead of three tips on how to manage invasive technologies, leaders need opportunities to articulate a broad vision of what they’re trying to achieve, so they can better distinguish which tasks require diligence and which can be let go. Instead of exhortations about the need to “manage up,” they need to understand how the erosion of barriers that defined industrial-era culture is leaving the employees they manage exposed to uncertainty and fear. Instead of quick fixes to address shifting markets, they need support to recognize how intersecting trends are creating whole new categories of unmet needs.

Via Bonnie Hohhof, Yves Mulkers
Alina Bortkevič's curator insight, October 14, 2013 2:23 PM

Complex problems cannot always be elegantly solved with oversimplified solutions.

Rescooped by David Hain from Leadership Lite!

The Trust Maturity Model

The Trust Maturity Model | Organisation Development |

The Trust Maturity Model from


What is the level of trust in your team?


Chaos? Learning? Optimizing? Or, Innovating?

Via AlGonzalezinfo, Kevin Watson
Metta Solutions's comment, October 18, 2012 11:48 AM
AlGonzalezinfo thank you for all the follows - love your curated work as well. Still learning how to use all the features
AlGonzalezinfo's comment, October 18, 2012 12:49 PM
@Metta Solutions, you are welcome, I really like your curated work as well. One suggestion would be to link your twitter account to, this way you will be mentioned automatically on twitter when we rescoop your posts.
Geoff Roberts's curator insight, January 18, 2014 12:43 PM

Nice descriptive framework, but it needs a 'how to get there' as well...

Rescooped by David Hain from Complex systems and projects!

Thinking as a subversive activity

Thinking as a subversive activity | Organisation Development |

While a number of posts on this blog have been dedicated to calling in to question the claims of contemporary management theory to enable managers to predict the future, there can be no doubt that much of it is dedicated to controlling employees.

Perhaps the most egregious example of keeping employees under surveillance is used by Amazon, where picker-packers are tagged as they run round hangar-like warehouses, much as convicted offenders on home leave are tagged. The tags are connected to GPS systems which monitor the employees’ walking speed as well as their location. This ensures that they are all working at a trot and don’t take too many toilet breaks.

Via Philippe Vallat
David Hain's insight:

How do you give people time to reflect on what they do. A good start - lay off the management control models!

Philippe Vallat's curator insight, November 6, 2014 9:45 AM

If you don't take time, as manager, to reflect and think about what is vital for your organisation, what are you doing all the time?

Rescooped by David Hain from How Collaboration Can Keep Your L>C!

What Would Peter Drucker Think of Your Business?

What Would Peter Drucker Think of Your Business? | Organisation Development |
Everything you need to know about management you can still learn from reading Drucker. What would he think of your business?

Via Tom Hood
Tom Hood's curator insight, January 11, 2013 3:43 PM

Some things are ageless - that would be Peter Drucker. My one book would be Managing in Turbluent Times recommended by former CEO of Moss Adams and former CHair of AICPA & IFAC, Bob Bunting. Great article!

Fred Zimny's curator insight, January 12, 2013 9:46 AM

Oops, i work in education. Wondering if his statement for marketing and innvoation is also relevant for educational organizations.

Rescooped by David Hain from #BetterLeadership!

The Power of Conversational Leadership — HBS Working Knowledge

The Power of Conversational Leadership — HBS Working Knowledge | Organisation Development |

"In many cases you have an executive team that's so sure about company strategy, but then you go inside the organization and find that nobody else has a clue,"

A strategic conversation based on 4 elements:

Intimacy is about leadership. Interactivity is about channels. Inclusion is about content. Intentionality is about goals, vision, and the strategy of getting things done.

Via Sabrina Murphy, Roy Sheneman, PhD, AlGonzalezinfo
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