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Organisation Development
Developing healthy organisations
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Show You Care: Four must-have strategies to build feedback channels in your organization

Show You Care: Four must-have strategies to build feedback channels in your organization | Organisation Development | Scoop.it
Great leadership and employee engagement: Four must-have strategies to build feedback channels in your organization

Via Claudia DeSalvo, AlGonzalezinfo
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Claudia DeSalvo's curator insight, August 16, 2013 2:55 PM

Communication is key, especially when it comes to giving feedback. Talking at people isn't as effective as taking the time to build a structure for relationships.

 

Understanding is a must, especially when it comes to building trust and engagement. Do your employees know what they need to do to be successful? Giving them adequate resources is a crucial part in ensuring top quality results from them. The article gives a good question to ask yourself:


“What is the most important thing these employees want to know, what is the best way to encourage dialogue and how would they be most comfortable sharing input?”

 

After taking the employees into consideration, think of good ways to get them to share their ideas. This will be an opening for formal[printed] and informal[a quick convo] feedback. The feedback should be respected by both parties, and should be responded to in a timely manner. This makes it so that the employee feels valued. After exchanging feedback, you should continue regularly sharing ideas. Communication is best when its two-way.

AlGonzalezinfo's curator insight, August 19, 2013 6:40 AM

Great scoop Claudia.  The only thing I would add to the article is that the supervisor should ensure to request additional feedback from her/his direct reports, in addition to getting feedback from established organiazation channels like suggestion boxes, etc.  

 

The reason this is so important is becuase direct report have great specific insight that can help the supervisor learn even more from the feedback.  

 

Frrom the article:

 

Act on feedback – Highly engaged employees are enthused about their organization and believe they can positively influence its success. Acting on employee feedback and highlighting the impact employees make is a strong engagement builder. Be sure that all employees know how their colleagues’ suggestions or ideas are being implemented.


Regularly sharing results and requesting additional feedback creates predictable, consistent two-way communication that encourages employees to take ownership and understand their ideas are valued by the organization. 

Scott Span, MSOD's curator insight, August 20, 2013 9:58 AM

What strategies would you add? 

Rescooped by David Hain from Leadership Lite
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The Trust Maturity Model

The Trust Maturity Model | Organisation Development | Scoop.it

The Trust Maturity Model from www.giveleaderhip.com...

 

What is the level of trust in your team?

 

Chaos? Learning? Optimizing? Or, Innovating?


Via AlGonzalezinfo, Kevin Watson
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Metta Solutions's comment, October 18, 2012 11:48 AM
AlGonzalezinfo thank you for all the follows - love your curated work as well. Still learning how to use all the features
AlGonzalezinfo's comment, October 18, 2012 12:49 PM
@Metta Solutions, you are welcome, I really like your curated work as well. One suggestion would be to link your twitter account to scoop.it, this way you will be mentioned automatically on twitter when we rescoop your posts.
Geoff Roberts's curator insight, January 18, 2014 12:43 PM

Nice descriptive framework, but it needs a 'how to get there' as well...

Rescooped by David Hain from Customer Care Support
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7 Virtual Customer Service Tips - Amie Marse

7 Virtual Customer Service Tips - Amie Marse | Organisation Development | Scoop.it

Anybody in business knows that keeping customers is a LOT cheaper than finding new ones. One way that companies keep their current customers happy is through customer service, which has definitely changed due to online sales. Here is a list of 7 ways you can let your clients know that you care:

1. Over Communication;

2. Timely Response;

3. Make a Personal Connection;

4. Establish Boundaries;

5. Broadcast Effectively;

6. Ask for Feedback;

7. Goodies.

Imagine customer service as the wrapping paper around your product. The product itself is important, but the customer service often makes the biggest impression. In this fast paced virtual world the most important thing you can do is remind your clients they are more than an email address.

 


Via Peter Hoeve
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