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A Quick Guide to Blooms Taxonomy

A Quick Guide to Blooms Taxonomy | Organisation Development | Scoop.it
I don' think you would want to miss the graphic below, that 's what I thought to myself when I first came across it in elearning industry.I must acknowledge that this one here is one of the best...

Via Jon Samuelson, Christine Heine
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Useful and all in one place...

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Organisation Development
Developing healthy organisations
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Customer Service Isn't Personal if it Isn't Based on Trust

Customer Service Isn't Personal if it Isn't Based on Trust | Organisation Development | Scoop.it
When you’re browsing for a deal online or in a store, what’s more likely to resonate with you: a product you remember from a commercial, an online ad that blares its corporate messaging at anyone who's paying attention, or an item you’ve heard of through one of your friends or family members? If your preference leans toward the recommendations of your personal network, you’re in the company of 84 percent of respondents to Nielsen’s recent “Trust in Advertising” report. What’s more, Forrester finds that merely 15 percent of people trust online advertising, or feel that companies generally tell the truth in ads.
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Clay Christensen on Peter Drucker

Clay Christensen on Peter Drucker | Organisation Development | Scoop.it

e Managers today know that their enterprises depend on frequent, important innovation, but they lack good frameworks and tools to act on that recognition. Management science as it is taught today and embedded in firms’ structures and processes still assumes that the introduction of a new offering – let alone a new business model – is the exceptional event and not the norm.



Via Kenneth Mikkelsen
David Hain's insight:

One of today's business gurus on another.  Double bubble!

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Kenneth Mikkelsen's curator insight, November 11, 3:47 PM

Great points by Clayton Christensen: 


My observation of what’s happened is that, today, the people convened for that senior executive meeting all have different languages that they speak. One speaks finance, one speaks HR, one speaks operations, and so on. They have discovered that, if they translate all of their initiatives into numbers, then everyone can talk about them.


When you put the agenda together, all of the options that people need to decide upon are translated into numbers. And so the evaluation of the ideas quickly turns into a review of how good the numbers look, as opposed to being a substantive discussion about things that are not known.


The fork in the road for managers is this: if finance, which has been the kingpin for the last fifty years, is no longer the kingpin, what will be? The only viable alternative is talent, so that managers must learn better how to help people become more capable.



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What Makes Employee Resilience Possible

What Makes Employee Resilience Possible | Organisation Development | Scoop.it
Allostasis is the process by which we maintain internal physiological stability in the face of demand and change. Allostatic overload occurs when demand exceeds our capacity. The consequences include breakdown, burnout, illness and even death. In Japan, the ultimate consequence of excessive physical, emotional or mental stress in the workplace has been given a name — karoshi — which literally translates as “death by overwork.”

The inescapable fact is that human beings aren’t designed to work continuously, for long hours, or to do multiple things at the same time. We’re at our best when we pulse between spending and renewing our energy. Just think about breathing. It’s not enough to be good at inhaling.
David Hain's insight:

A persuasive plea from Tony Schwartz to open up the Human Age at work.

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Big Data: Revealing Everything About Employees? | LinkedIn

Big Data: Revealing Everything About Employees? | LinkedIn | Organisation Development | Scoop.it
Employees are both a business’s greatest asset and its greatest expense. So hitting on the right formula for selecting them, and keeping them in place, is absolutely essential. One company offering unique solutions to help others tackle this challenge is Evolv, and in this post I will give a brief overview of what they do, and why it’s an important – but maybe also controversial - example of big data analysis driving business growth.

Evolv is a software tool which helps assess and understand employees and candidates by crunching half a billion data points on everything from gas prices, unemployment rates and social media use.
David Hain's insight:

The dilemmas of using big data to extrapolate predictive employee behaviour.

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The 'Silver Tsunami': Why Older Workers Offer Better Value Than Younger Ones

The 'Silver Tsunami': Why Older Workers Offer Better Value Than Younger Ones | Organisation Development | Scoop.it
Just a decade ago, experts warned of labor shortages in the United States and other countries as the baby boomers marched into retirement en masse. But with an aging population facing the prospect of living for decades on shrunken retirement funds, graying individuals plan to keep on working.

This “silver tsunami” has received a mixed response in the workplace. On the one hand, many employers have been slow to adapt to the changing needs of older workers and perceive them to be costly and troublesome to hire. Data show that people over the age of 55 find it harder to land jobs than their younger counterparts, even though age discrimination is illegal in many countries. On the other hand, some far-sighted companies around the world are working to recruit, retrain and otherwise engage older workers.

Via Vicki Kossoff @ The Learning Factor
David Hain's insight:

I'd hate to think this was an either/or choice.  Plenty of room for both old and young!

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Laura Rosillo's curator insight, November 20, 3:05 AM

agregar su visión ...

Sebastian Jacquin's curator insight, November 20, 3:55 AM

Great article. I wish companies would embrace the chance to employ "older" employees in Belgium and benefit from their experience. Everyone is chasing young graduates with Master's degree and ignoring and whole other section of potential candidates.

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The POSITIVE Model of Coaching: Getting People Excited About Their Goals

The POSITIVE Model of Coaching: Getting People Excited About Their Goals | Organisation Development | Scoop.it
POSITIVE is a framework that helps team members develop goals that they'll be excited about in the long term, and identifies the support they'll need.

Via the Change Samurai
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Establishing a company culture | Training Journal

Establishing a company culture | Training Journal | Organisation Development | Scoop.it
Susie Finch looks at the story of a company who help to facilitate change using eLearning

Via Roger Francis
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On Leadership, Visionaries and Entrepreneurship: Henry Ford

On Leadership, Visionaries and Entrepreneurship: Henry Ford | Organisation Development | Scoop.it
Henry Ford is considered one of America’s foremost industrialist who shaped and influenced the entire globe. His leadership forged so many aspects of everyday life, that it is hard to image a world without his impact.
David Hain's insight:

His legacy lives on in the Ford Foundation - reimagining capitalism.  http://www.fordfoundation.org/ford-forum/rajiv-joshi-on-reimagining-capitalism.html

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Trust As The Differentiator Wow ....

Trust As The Differentiator  Wow .... | Organisation Development | Scoop.it

What if transparency and trust were truly seen as differentiators in the workplace? What could it do for attracting top talent for business growth? What would it look like, and what would it mean?


Via Alexander Crépin
David Hain's insight:

How about trust as your operating system? #RelationshipCapital @StandardOfTrust @Barbara Kimmel

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5 Tips to Engage Through the Buyer's Journey

5 Tips to Engage Through the Buyer's Journey | Organisation Development | Scoop.it
Sales - In today's highly networked world, your customers expect to interact with you during every step of the buyer's journey. Here's how you can engage them.

Via Eric_Determined / Eric Silverstein, Fred Zimny
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Eric_Determined / Eric Silverstein's curator insight, November 11, 11:43 PM

"With more mobile devices than humans and over one billion people participating in social networks, today's customers are more networked and better informed than ever."

CMO @SAPCloud shares his insight:


1. Be Part of the Conversation across all Channels

2. Use Analytics for Insight across Platforms

3. Personalize every Interaction

4. Build on previous #customer #experiences

5. Become a Predictive Business


Which brand currently connects well across your buyer journey?



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A Company President Connects Executive Coaching to Effective Leadership

A Company President Connects Executive Coaching to Effective Leadership | Organisation Development | Scoop.it
Ravila Gupta is president of Umicore USA, a global materials technology company with 16 sites in North America. In my interview with her, which can be read in full here, Gupta describes how executive coaching has helped her grow as a leader.

An executive coach holds up a mirror that enables you to see yourself as you are, and as others see you. Through this process, you find answers from within.

David Hain's insight:

Good coaching achieves a return significantly higher than the investment, says CEO.

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Miklos Szilagyi's curator insight, November 11, 4:03 AM

"...A good executive coach won’t tell you what to do or provide you the solutions. Instead, he or she draws solutions out of you. An executive coach holds up a mirror that enables you to see yourself as you are, and as others see you. Through this process, you find answers from within..." - the opinion of a "user"...:-)))

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4 Areas Of Your Company That Need To Budget For Thought Leadership

4 Areas Of Your Company That Need To Budget For Thought Leadership | Organisation Development | Scoop.it

So many business leaders consider thought leadership strictly a marketing tactic that’s confined to one department and one budget. But adopting this narrow mindset limits the benefits and reach of your thought leadership content.Thought leadership isn’t only a marketing vehicle; it’s a way to naturally draw recruits, brand advocates, investors, partners, and potential clients.

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How useful is your employee engagement model?

How useful is your employee engagement model? | Organisation Development | Scoop.it
Employee engagement is a big industry. Since its inception in the 1990s, it has grown rapidly. With that growth has come a surge in “off-the-shelf” (OTS) engagement survey models – models which are supposed to define how an engaged employee behaves in your own organisation. And these are used by many businesses across the globe. 
But how useful are they and are they really helping companies to solve their own business and people challenges?
There are a number of inherent (but very un-discussed) problems with many of these OTS engagement models. Here are just a few:
David Hain's insight:

"To get your engagement model working: be more demanding; create a bespoke approach; make engagement a business issue." ~ CEO Engage

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13 Scary Statistics on Employee Engagement

13 Scary Statistics on Employee Engagement | Organisation Development | Scoop.it
The infographic that we put together has some pretty shocking statistics in it, but there are a few common themes. Employees feel overworked, overwhelmed, and they don’t like what they do. Companies are noticing it, with 75% of them saying they can’t attract the right talent, and 83% of them feeling that their employer brand isn’t compelling. Companies that want to fix this need to be smart, and patient. This doesn’t happen overnight, but like I mentioned, it’s easy to do. Being patient might be the hardest thing for companies, and I understand how frustrating it can be not to see results right away, but it’s important that you invest in this, because the ROI of employee engagement is huge.

Here are 4 simple (and free) things you can do to get that passion back into employees. These are all based on research from Deloitte.
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Corporate training is broken; so why are you still doing it? | Training Journal

Corporate training is broken; so why are you still doing it? | Training Journal | Organisation Development | Scoop.it
The annual UK spend on training has been estimated at around £50bn and yet much of this is wasted because it doesn’t result in behavioural change in the workplace.

In this article, I will ask why little is changing and what the L&D and training profession can do to remedy it.
David Hain's insight:

"We need to look differently at training – not as a single event but a learning journey of which the event is just part." ~ Libby Drake. Couldn't agree more!

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Leaders, Don't Let Knowledge Walk Out the Door

Leaders, Don't Let Knowledge Walk Out the Door | Organisation Development | Scoop.it

I visit a local bakery every Friday afternoon to purchase Challa bread, a sweet egg bread that just seems to go well with just about every meal. I've been buying a loaf there, each week, for years. Unfortunately, of late, the quality just hasn't been there. We've noticed the bread is not as it should be — and oddly doughy at the center. It was such a surprise when this began to occur. We realized this was a sign that something was off-track.

 The root of the problem began with a personnel change in the bakery — as a highly experienced baker left quite suddenly. With her, left all of the subtleties of the trade that were so important to continued excellence. Sadly, her legacy was lost.

This is an issue that organizations both large and small, must address. How do we effectively capture all of what our valued employees know — all of the strategies and nuances that set them apart as contributors? How do we ensure that this information can be shared going forward? How do we, as individuals, leave our own mark?

David Hain's insight:

The importance of legacy, and good ideas to create it. How solid is your corporate memory?

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5 HR Department Roles for Successful Employee Engagement

5 HR Department Roles for Successful Employee Engagement | Organisation Development | Scoop.it
Over the past couple weeks I’ve been talking about how employees can make themselves more enageable, what line managers can do to engage their teams and what CEO’s should to to engage the company…

Via Stefano Principato
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Organizational Evolution: Are you ready? | OCAI online

Organizational Evolution: Are you ready? | OCAI online | Organisation Development | Scoop.it
Self-management, wholeness and evolutionary purpose is what “new organizations” offer their employees - it’s a whole new way of organizing and collaborating that is emerging around the globe. The mainstream organizations are still those well-known decors of Dilbert-like situations. But "new organizations" are doing it differently. And they aren’t just start-ups of hopeful hippies. They are impressive organizations who have been around for a while - but many of them went unnoticed until now.
David Hain's insight:

From wolf packs to families - is the next age the Authentic Age?

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Dialogue - the key to engagement

Dialogue - the key to engagement | Organisation Development | Scoop.it
In his new book, 'Strategic Internal Communication', author David Cowan captures why creating dialogue pays dividends in the networked era. 


"Dialogue does not need to be constrained to a single issue or strategy; it can feed into the bigger picture," - so argues David Cowan in his new book.
What I liked of 'Strategic Internal Communication', is the emphasis Cowan puts on connections, interactions and relationships to build new knowledge and understanding inside the organisation. The process is not easy and "we have to be prepared for difficult conversations." However, when constructive dialogue is created, the result is a more engaged and productive workforce.

Via Gloria Lombardi, steve batchelder
David Hain's insight:

'Most organisations are still using 20th-century approaches to communicate to a 21st-century workforce.' ~ Gloria Lombardi

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Travis Bontrager's curator insight, November 17, 1:05 PM

Effective communication with clients is the most critical factor separating successful sales professionals from average. Being bold and picking up the phone to discuss an uncomfortable situation with your client is hard to do. It's time to recognize that sales is a "big boy" game and you have to get comfortable being uncomfortable. Start communicating well with your clients.

 

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Three Key Issues The Drucker Forum Should Address

Three Key Issues The Drucker Forum Should Address | Organisation Development | Scoop.it
“We have arrived at a turning point,” says the launch abstract of the Global Peter Drucker Forum 2014. “Either the world will embark on a route towards long-term growth and prosperity, or we will manage our way to economic decline.” We believe the three most important issues that the Forum should address are:

Should firms make the shift from the goal of maximizing shareholder value as measured by the current stock price to a principal focus on adding value to those for whom the work is being done?
Should organizations make the shift from the practices of hierarchical bureaucracy to the collaborative leadership and management practices of the Creative Economy?
Should organizations make a shift from metrics that reflect narrow financial goals to metrics that reflect contributions to prosperity of individuals, organizations and society, for achieving both purpose and profit?
David Hain's insight:

Time for human centred and co-created management models and operating systems?  Hope so...

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Whole Foods Market Relies on Storytelling to Feed Its Customers Trust

Whole Foods Market Relies on Storytelling to Feed Its Customers Trust | Organisation Development | Scoop.it

Company values are everything. As global marketing director for Whole Foods Market Scott Simons puts it, “Values and value are inseparable.” They comprise the very DNA of an organization and set the bar for what customers can expect from a brand. 

To convey its commitment to quality, standards, and taste—and ultimately to distinguish itself as the leader in the grocery industry—Whole Foods Market used poignant storytelling in its first national brand campaign, entitled “Values Matter.”

Although Simons says that Whole Foods Market had been “quietly telling our story for decades”—such as through community activations, grass roots partnerships, and public relations—the company decided to debut its first national brand campaign on October 20 based on store development and a strong desire to differentiate itself from competitors.

David Hain's insight:

The power of storytelling.“We are a trusted source as a retailer,” Whole Foods says. “Therefore, we're a trusted source as a content provider. You can't do one or the other.”

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Is Love The Next Buzzword In Business?

Is Love The Next Buzzword In Business? | Organisation Development | Scoop.it

“It’s easy to make a buck. It’s a lot tougher to make a difference.” ~ Tom Brokaw

It’s also easy to give away a portion of your profits to help bring water to remote villages in Africa. And yes, we should all be committing a portion of our profits to great humanitarian causes. But writing a check is easy. Breathing love into an organization is an entirely different proposition.

David Hain's insight:

Leading with love is not an intellectual exercise!

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Sandeep Gautam's curator insight, November 13, 4:09 AM

The dreaded four letter word is being increasingly used in work contexts:-) hope it doesn't end up as a buzzword but gets adapted as a way of life/ work:-)

Philippe Vallat's curator insight, November 13, 4:10 AM

A relire sur le même thème: Amour(s) et business: antinomie ou nécessité?

Philippe Vallat's curator insight, November 13, 4:11 AM
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Identities as agents, not individuals: pelotons and crews as a metaphor for adaptive teams and organisations

Identities as agents, not individuals: pelotons and crews as a metaphor for adaptive teams and organisations | Organisation Development | Scoop.it

Richard Martin has a great slidedeck on the peloton as a metaphor for an adaptive company. I have snipped a few slides from the deck: I like this idea of the network is a hierarchy, only that it’s not...


Via Richard Martin
David Hain's insight:

Brilliant deck and great  organisational metaphor.

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Richard Martin's curator insight, July 30, 6:17 PM
John Tropea uses some of the slides from my Haiku Deck as the starting point for his own exploration of the peloton metaphor. There is a great breadth of material and thinking that he synthesises in this post.
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The Millennials Are Here To Save Your Company

The Millennials Are Here To Save Your Company | Organisation Development | Scoop.it
While most organizations are wrestling with the challenge of integrating millennial talent into the workforce, the reality is that this group of people have exactly the kinds of skills that companies need … if they can just figure out how to empower them. These are people who are adept at using technology to connect with others to get information, who can come together in small teams to solve a problem quickly, and are comfortable with change. While I know I'm generalizing, it's still true that you need networkers to work in networked environments, which is the reality of the modern working world.
David Hain's insight:

How are millennials going to save your company?  How are you going to alter the psychological contract to suit them?

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The BIG Question Every Company Should Be Asking

The BIG Question Every Company Should Be Asking | Organisation Development | Scoop.it
I worked for Circuit City for just shy of 20 years and was there till the end. Yes, it was tough to watch a Fortune 150 Company fail, but you know what they say: Desperation is the mother of innovation. Oh, no one says that? Well, I just did.(TM)

One of the things I remember vividly in those last days was the writing on the wall. Literally. On the wall of every conference room in my building was this question:That question spawned a million interesting ideas, a thousand good ideas, and a hundred great ideas--any one of which could have been a success at a different time, under different circumstances.
David Hain's insight:

What one thing, although impossible, would make a big and positive impact on your business? HT Doug Hess

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