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Companies need leaders but are failing at developing them. How can companies cultivate leadership in the ranks?
Typical leadership development classes use knowledge to teach skills - like using PowerPoint slides to teach swimming!
Clearly, the company made a business decision that the reality of its CEO's anti-LGBT actions was inconsistent with its continued financial well-being. Consumers have a lot of choices these days and why shouldn't a CEO's giving influence consumers' ...
Mozilla and the power of consumers.
Management guru Dan Roam wants senior executives to explain their roles by drawing a picture
Have found his books "Back of the Napkin" and "Unfolding the napkin" a treat!!!
What's the Status of EQ in the World Today? Revealing new research on trends, opportunities and assets in six world regions -- this video introduces "The State of the Heart" report, tracking the trends of emotional intelligence and surprising findings about the globe, gender, and talents.
Great overview on the EQ trends happening globally today from @eqjosh.
Kai Hammerich, an international headhunter and author of the book, "Fish Can't See Water," explains how corporate and national culture intersect.
How good are we at seeing our own cultural environment clearly?
The poet Tennyson once said that humility is, “the highest virtue, the mother of them all.”
Yet society celebrates over-confidence, entitlement and a perpetual focus on the self.
People are increasingly competitive, attention-seeking, narcissistic, obsessed with their appearance and entitled.
A new study, though, underlines eight ways in which being humble can help us improve our lives (Kesebir, 2014).
Why is humility a source of counter-intuitive power? Research findings here.
Kind of works at the business level too!
(KEY QUOTE): Humble people may have better relationships because they accept other people for who they are.
How does a large global manufacturing organization up skill it's front line and middle managers on core leadership skills? By finding the right blends of approaches and partners! Check out this presentation from Learning Solutions 2014 with Kineo's Cammy Bean and Coat's Gary Droghini.
70:20:10 case study, some useful lessons.
Business is about building lasting relationships, not bribery. So what does this mean for the future of customer service?
7 good fundamentals about relationship-building in customer service.
For most people, paid work is unsettling and energy-sapping. Despite employee engagement racing up the priority list of CEOs (see, for example, The Conference Board’s CEO Challenge 2014), HBR's research into workplaces all over the world reveals a sorry state of affairs: workers who are actively disengaged outnumber their engaged colleagues by an overwhelming factor of 2:1. The good news is that there are companies out there bucking the trend, and they have discovered how.
Over a five-year timeframe, HBR studied 32 exemplary companies (collectively employing 600,000 people) across seven industries including hospitality, banking, manufacturing, and hospitals. At these companies, the engaged workers outnumber the actively disengaged ones by a 9:1 ratio. To understand what drives that tremendous advantage, they looked for contrasts between them and a much larger set of companies they know to be struggling to turn around bland and uninspiring workplaces.
A recipe for an engaged workforce.
Different cultures qualify feedback differently.
What the British say and what the Dutch understand!
From Entertainment to Collaboration outlines the second transition that a company must engage in when moving from advertising to engagement as a core marketing strategy.
Marty NoteThis is a MUST READ brilliant post my friend Mark Traphagen (@MarkTraphagen) alerted me to because I've been writing about how brands don't get social (Social Media: It's The Conversation Stupid http://sco.lt/7iZVUP ). I love the ditch digging details Ted shares in this great post. He all but maps the process of creating successful social collaboration with:
Collaboration can take a number of forms: example archetypes are:
1) commentary on content
2) co-creation of content
3) user-generated content
4) collective action or problem solving###That is BRILLIANT work. I've been focused on the conversation, but Ted is right. The conversation is the medium, the currency. The payoff for being present and engaged with customers is collaboration. Great stuff and a must read for any brand or Internet marketer (and there are 2 more installments coming).
4) collective action or problem solving
To be a leader today in almost any organization means you are daily, if not hourly, bombarded with problems and challenges that don’t have clear-cut “right” answers. Or, even more confounding, there are many “right” answers, depending on your perspective.
Resolving differences in uncertain conditions - critical #leadership trait.
Companies pursuing flat management structures and more accountability for employees are deciding to do without a traditional human-resources department, finding other ways to manage hiring, firing and benefits.
Companies should expose their vulnerabilities and own up to their mistakes. (How to deepen customer loyalty: Be transparent http://t.co/lKfyGKaZzq)
What can the latest neuroscience insight teach us about recruiting more effectively?
Do you hire with a fixed mindset or a growth mindset?
Thriving at work is possible. At Asana, we've turned ourselves into guinea pigs in our own experiment of creating an ideal workplace--where employees thrive, support each other, and do their best work....
Really great post on key ingredients at the heart of any thriving workplaces. Thanks for sharing Tal!
How do you detect potential within your workforce? You’ll need to do more than use traditional methods such as checking track records to unearth your best talent. James Martin explains in this Q&A with Mary Appleton.
Survey reveals talent pipeline problems are the norm in companies.
Mary Clare-Race, author of Mental Illness at Work, explains how bosses can deal with mental health issues in the workplace. To improve the mental health literacy of people at work is not to turn them into amateur psychiatrists but rather to know what different behaviour means and the sort of help and intervention that can be offered. By shedding some light on this topic we can provide some practical food for thought for managers in the workplace.
This should be required reading for all bosses. #OneinFour of us will suffer mental illness of some kind - that's a lot of workers at any given point!
Sidestepping four common mistakes can help companies develop stronger and more capable leaders.
1. Overlooking context A brilliant leader in one situation does not necessarily perform well in another. ....Too many training initiatives we come across rest on the assumption that one size fits all and that the same group of skills or style of leadership is appropriate regardless of strategy, organizational culture, or CEO mandate.
...Focusing on context inevitably means equipping leaders with a small number of competencies (two to three) that will make a significant difference to performance. (Bold mine, DN)
2. Decoupling reflection from real work ...On the one hand, there is value in off-site programs ...offering ...Ftime to step back.... On the other hand...adults typically retain just 10 percent of what they hear in classroom lectures, versus nearly two-thirds when they learn by doing.
...one large international engineering and construction player built a multiyear leadership program that not only accelerated the personal-development paths of 300 midlevel leaders but also ensured that projects were delivered on time and on budget. Each participant chose a separate project... linked to specified changes in individual behavior...
3. Underestimating mind-sets ...too often these organizations are reluctant to address the root causes of why leaders act the way they do.
4. Failing to measure results ....One approach is to assess the extent of behavioral change, perhaps through a 360 degree–feedback exercise at the beginning of a program and followed by another one after 6 to 12 months. .... monitor the business impact, especially when training is tied to breakthrough projects.
McKinsey has featured some excellent stories and principles to take leader learning beyond the classroom with focused & clear strategies. ~ D
Context is important. This has been known for some time so it is not something new. The challenge is how do we change what goes on?
This basic framework is a great resource to help you get to know your employees (or future employees) better. Use it to find out what drives them as individu...
Imagine a city council meeting with three agenda items: a $100M power plant zoning approval, a request to build a $10,000 bike rack for city sidewalks and and a $100 proposal to buy refreshments for the annual picnic. The power plant discussion takes all of 3 minutes to reach approval, as does the refreshment budget. But the $1000 bike rack debate drags on for hours as council members debate the right materials, the best color scheme and the right way to announce the project.
Have you seen the bike effect at your company? How do you combat it?
If you employ and manage people in a high-performance culture, there is one near-certainty. Some of them will quit or be fired.And there’s another near-certainty. It can be hard to forecast who will