We talk a lot about online reviews. We talk about how important they are in influencing buying decisions, how SMBs need to respond to them, and how Google is starting to give more weight to reviews as social signals.
Google rolled out its own integrated, social review system for businesses with Google+ Local in May of this year. Recently, they have changed the way people rate businesses by getting rid of the number system.
Google Places has announced changes and new features to its bulk listing management tool that it hopes will make it easier for business owners with multiple locations (and local search marketers who manage multiple locations).
"A good way to get a good reputation online is to have and promote presence on social networks, so that you can inform clients and others, gain a better reputation and manage comments on the company as users of social networks may tend to put their complaints or concerns on the website of the company, and this way you can more easily respond to negative comments."
In March, we published the findings of Part 1 of the Local Consumer Review Survey 2012. Part 1 dealt with the consumption of online reviews and the influence they have on consumer behavior & purchase of local business services.
We frequently get asked about our review filter. As part of our ongoing efforts to educate the business community, we worked with Epipheo Studios to create this video. It's designed to help folks understand why Yelp's review filter exists and...
Google's + Local business rep (I guess formerly Google Places rep) Vanessa started a thread at Google Business Help answering common questions from business owners concerned about managing and maintaining their business listings in Google Maps with...