Today’s information technology (IT) organizations face a dilemma. On the one hand, the digital economy is accelerating the pace of change in IT. The adoption of emerging technologies, the development of new business models and the consumerization of IT require that it evolve rapidly. On the other hand, IT faces a constant cost pressure and an increasing commoditization of services, which enable new sourcing approaches. In either case, incremental improvements and minor upgrades are not sufficient to meet these challenges; IT needs a transformational change.