Open-Book Management
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In Business, Transparency Wins

In Business, Transparency Wins | Open-Book Management | Scoop.it
We are on the cusp of a new era, one where success in business will be driven by how open and connected companies are with their customers. Today, successful companies are more transparent than ever.
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Zappos is going Holacratic: No Job Titles, No Managers, No Hierarchy

Zappos is going Holacratic: No Job Titles, No Managers, No Hierarchy | Open-Book Management | Scoop.it

“Zappos’ focus on core values and culture has done a remarkably good job of getting around the limits of a conventional corporate structure.” .....“Leaders that already understand the limits of conventional structures are the ones that are attracted to Holacracy.”

 

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“Leaders that already understand the limits of conventional structures are the ones that are attracted to Holacracy.”

       
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CEOs who sign on to Holacracy agree to cede some level of power*. The advantage is that they get to view their company through an entirely different lens. But it’s an adjustment for both leaders and employees. Zappos, which has 1,500 employees, will be the largest company to date to implement Holacracy.

 

* DN:  My contention is hierarchical & autocratic power has natural limits anyway. 


From a recent Forbes article:

 

…E-commerce retailers like Zappos to tech companies like Valve (famous for having no bosses) to manufacturers like W.L. Gore (famous for democratically electing its CEO), flat organizations are prospering.“There is a growing body of evidence that shows organizations with flat structures outperform those with more traditional hierarchies in most situations,” wrote Tim Kastelle in the Harvard Business Review.

 

Flat structures work best when a company’s main point of differentiation is innovation, said Kastelle. They also work well when teams need to be more nimble to respond to a rapidly changing environment, and when the organization has a shared purpose, he added.

 

…Digital and mobile technologies make it easier for employees to work in a distributed manner, wrote Kastelle.

 

ANOTHER Forbes article provides a counterpoint,  by a former Wall Street Journal writer, is entitled:   Gurus Gone Wild: Does Zappos' Reorganization Make Any Sense?   He quotes another blogger, William Tincup, who lists 6 problems with Holacracy.

 

Here are four of them in a nutshell:

 

Holacracy seems to be a scheme that’s built for growth, upmarket, happy times

 

People that will thrive in this system will be: (1) people that have a problem with authority, (2) people that can consume ambiguity, and (3) independent thinkers and doers. ...They will argue that it’s an efficient system, a lean system, and it will be at the expense of diversity. 

    

Holacracy [is a] value system. Kind of seems cultish, right?     How will it scale?    Holacracy is a paper napkin idea that might best fit less than 1% of the companies in America.

 

Related posts & tools by Deb:

 

Receive Best of the Best news, taken from Deb's  NINE curation streams @Deb Nystrom, REVELN, sent once a month via email, available for free here, via REVELN Tools.

      

A History of Performance Appraisals: Letting Go to Power New Culture

            

3 Success Factors for High Performance Teams, and What Gets In the Way

         

Beyond Resilience: Black Swans, Anti-Fragility and Change


Via Deb Nystrom, REVELN, Kudos
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Deb Nystrom, REVELN's curator insight, January 10, 2014 12:06 PM

Zappos is known for its zany corporate culture based on 10 core values, innovative/ alternative work environment, and for legendary customer service.  Now Zappos may become known for breaking the hierarchy barriers to how innovative companies are structured and function.  We'll soon find out if it will scale in the bigger organization that is Zappos.


Flatter, social circle organization seems fully in line with the 10 core values of Zappos.  Overall, their great success can has been attributed to many things, incuding a clear, compelling vision of who and what they are and are not, including "It’s Not about Shoes." 

  • "Zappos is a customer service company that just happens to sell shoes.” -Tony Hsieh


In the same way, Coca-Cola is about entertainment, not sugar-water. Zappos now has legendary customer service stories included in books - such as the one about delivering flowers to a customer whose mom passed away.  Another one is about a Zappos rep talking to a customer for over 8 hours (a record that now has been broken.)


As an example, General Motors has adopted a teams approach in some of its plants, yet moves slowly as large multi-national.  Enter the new team oriented, from the ranks GM CEO Mary Barra.  The times, they are a changing!

Zappos has none of the history of hierarchy and the silo creating 1920's scientific management connected older manufacturing practices, to hold it back.


Welcome to a new view of leadership, 2014 style.  Now, we'll see if it will scale.    ~  D

Kudos's curator insight, January 11, 2014 4:36 PM

An interesting experiment. The fine line between madness and genious. Can people handle it. Time will tell. 

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A Winning Culture Keeps Score

A Winning Culture Keeps Score | Open-Book Management | Scoop.it
Zero in on the one key number that will improve performance.
KC Welles's insight:

Great piece byJohn Case and Bill Fotsch of Open-Book Coaching.

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4 Steps to Leveraging Competition Into Employee Engagement

4 Steps to Leveraging Competition Into Employee Engagement | Open-Book Management | Scoop.it
All you really need to know about employee engagement you learned in Little League."You may have the greatest bunch of individual stars in the world, but if they don't play together, the club won't be worth a dime." -- Babe Ruth Power Home...
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Creative Cakes bakes by the numbers | Leadership Awards content from Modern Baking

Creative Cakes bakes by the numbers | Leadership Awards content from Modern Baking | Open-Book Management | Scoop.it
2013 Leadership Award winner for Profitability
KC Welles's insight:

Love this one...

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SRC Cultural Clips

Jack frequently uses this 4:22 minute clip during speaking events to show how open-book management has effected the lives of employees here at SRC. Their sto...
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Create Your Own "Destination Workplace"

Create Your Own "Destination Workplace" | Open-Book Management | Scoop.it
By John Case Google again was #1 on Fortune’s annual list of the 100 Best Companies To Work For this year. And why wouldn’t it win the top spot? Free food. Subsidized massages. Well-equipped sports...
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Why Asking The Right Questions Matters For Employee Engagement

Why Asking The Right Questions Matters For Employee Engagement | Open-Book Management | Scoop.it

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Nils Vesk's curator insight, June 17, 2013 3:22 AM

Nice one.

UK Engage's comment, June 17, 2013 5:40 AM
voices need to heard... and staff need to feel they belong and are included... it vital for efficiency.... processes need to managed when planning any form of referenda or voting.... excellent article!
Nils Vesk's comment, June 18, 2013 2:14 AM
The general rule of being open - but not too open is still a thumbs up.
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Open-book Management at New Belgium Brewery

Open-book Management at New Belgium Brewery Most Americans define "working" as getting paid to make money for somebody else. As parts of a centralized organi...
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The Learning Generalist: Collaboration 2.0 - There's a Shift happening

The Learning Generalist: Collaboration 2.0 - There's a Shift happening | Open-Book Management | Scoop.it

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Transparency Eats Culture For Lunch

Transparency Eats Culture For Lunch | Open-Book Management | Scoop.it
Many companies talk about their great culture when trying to lure new employees, and “great culture” has become synonymous with foosball tables, subsidized lunches and lots of parties.
KC Welles's insight:

We've interviewed hundreds of CEOs and managers of open-book companies, and the report by Tiny supports the anecdotal evidence from the real world. The fun stuff is fun. Sleek playground slides and colorful sandboxes are fine for "letting off steam" and attracting good people. But facts, openness and trust seem to engage people deeply, in ways that activate their values and prompt them to take action. They engage, connect, question, whine a bit, learn, adapt, perform and ultimately achieve. When transparency kicks in, a culture can becomes a powerful force for sustainable, enjoyable wealth creation.

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The Open-Book Revolution

The Open-Book Revolution | Open-Book Management | Scoop.it
A special report adapted from Case's book, 'Open-Book Management,' featuring many facets of this technique. (Open-book management is scary. It's hard work. But the payoff is incredible.
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Employee engagement, social business, collaboration: are we getting it? - Diginomica

Employee engagement, social business, collaboration: are we getting it? - Diginomica | Open-Book Management | Scoop.it
Employee engagement, social business, collaboration: are we getting it?
Diginomica
In a world that is driven by leaders seeking to create, get ahead of, or respond to market trends and the latest buzz, Social Business has never really broken free.

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Google Study Identifies Keys to Good Management

Google Study Identifies Keys to Good Management | Open-Book Management | Scoop.it

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Aziz Louksah's curator insight, December 8, 2013 2:10 AM

key finidings on managemenmt fueled by data from Google. worth reading

Jeff Hoffman's curator insight, December 8, 2013 7:44 AM

A business is people and if you care about people you will yield extroadinary results.

Graeme Reid's curator insight, January 22, 2014 5:54 PM

Very interesting list of factors which Google has identified in good managers.  It is essential to have the respect of the team, set clear goals, be focussed on the results and then support the team in reaching those goals.  Listening - not telling is the key skill.  It is not surprising to know that Google have a very strong coaching culture.

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How much is your business worth?

How much is your business worth? | Open-Book Management | Scoop.it
by Bill Fotsch . CEOs of publicly traded companies know exactly how much their businesses are worth every day—the stock market tells them. Owners of closely held companies usually have no idea. . W...
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OBM: A Brief History

OBM: A Brief History | Open-Book Management | Scoop.it
Open-book management hit the headlines about 20 years ago... Jack Stack, a pioneer of the idea, was giving a speech at a national conference on labor relations. The conference was presided over by ...
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New Firm Helps Companies Improve Results Through Open-Book Management

Press Release issued Jun 5, 2013: More and more business owners these days are looking to strengthen their company through open-book management. Now there’s a new firm that’s aiming to help them: Open-Book Coaching (www.openbookcoaching.com).
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Turning Employees Into Businesspeople

Turning Employees Into Businesspeople | Open-Book Management | Scoop.it
By Bill Fotsch How many people in your organization “get” the economics of the business? I can’t imagine any question that is so important to your company’s future prospects. I once worked with a t...
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50+ Tools for Web Based Collaboration

50+ Tools for Web Based Collaboration | Open-Book Management | Scoop.it

The following is a highlight of a competitive analysis the author did earlier this year when he was involved in designing software that would allow remote research teams to work together. While software is still a long way from replacing all in-person collaboration it’s becoming easier for remote or mobile workers to stay productive and communicative with their team. Certainly the tools we have available today are a vast improvement over what he used when Ihefirst tried telecommuting 12 years ago!


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David Hain's curator insight, April 1, 2013 4:05 AM

Some new ones to me here.

ProjectManager.com's curator insight, April 17, 2013 12:33 AM

#collaboration