Customer-centric companies prioritize the customer experience and engage regularly in two-way communication with customers. These companies give their customers a seat at the boardroom table—and are outperforming competitors as a result.
Skip Lackey's insight:
Really important to know. By 2020 - customer experience will be more important than price and product as the key brand differentiator. Do you have a plan to get this to happen in YOUR business? We do... and can show you how.
This is of utmost importance for ALL businesses. Good leaders should be looking into this as much as they look at the bottom line of the company. This should be a KPI that all business owners and leaders focus on.
Check out our new infographic “The importance of providing a great customer experience" to understand what constitutes good customer experience, how providing good customer experience can help you to retain your customers and increase revenues, how...