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Online crisis management
Case studies, analysis and tools about managing crises online
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8 Steps to Manage a Social Media Crisis

This is the most important presentation you may never need. Social media crises can and do occur, and companies must be prepared to respond swiftly and wisely.
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10 Tips for Online Crisis Coordination | Social Media Today

10 Tips for Online Crisis Coordination | Social Media Today | Online crisis management | Scoop.it

Here are 10 tips to help you through an online crisis when time counts and coordination of message is key.

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3 Loyalty Models to Develop Maximum Engagement | Social Media Today

3 Loyalty Models to Develop Maximum Engagement | Social Media Today | Online crisis management | Scoop.it
Effective crisis management requires using social media well. But social media isn't an emergency envelope you tear open when crisis strikes. It takes time to foster the engagement that makes social media effective in crisis.
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Gap veers from its social media policy in Twitter blunder | Articles | Home

Gap veers from its social media policy in Twitter blunder | Articles | Home | Online crisis management | Scoop.it
The retailer was blasted for mentioning shopping on Gap.com in a tweet that referenced Hurricane Sandy. Earlier this year, we celebrated the company’s social media policy.
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Lessons From Rehearsing a Social Media Crisis | Social Media Today

Lessons From Rehearsing a Social Media Crisis | Social Media Today | Online crisis management | Scoop.it
As I explained in my post: Why Rehearsing for a Social Media Crisis is Crucial, there's nothing to prepare you for a crisis that is quite as good having a crisis.
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PR disasters averted: 7 cases of strong crisis management | Articles

PR disasters averted: 7 cases of strong crisis management | Articles | Online crisis management | Scoop.it
You might not be a fan of Justin Bieber, but you’d be wise to learn a thing or two from the teen sensation before you're caught in a disaster.
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