Online Community Facilitation
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Online Community Facilitation
Whats happening in the world of online community facilitation
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Net Promoter Score: The Growth Marketer’s Secret Weapon | Growth Marketing Conference

Net Promoter Score: The Growth Marketer’s Secret Weapon | Growth Marketing Conference | Online Community Facilitation | Scoop.it
NPS is the one metric that can help you reduce your marketing costs and drive growth. Use it to identify and activate your own army of brand promoters.
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Why communities of practice succeed, and why they fail

Why communities of practice succeed, and why they fail | Online Community Facilitation | Scoop.it
This blog has already published several articles about KM success factors. Here is another slant on the topic. Communities of practice
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3 Ways to Engage More Association Members in Your Online Community

3 Ways to Engage More Association Members in Your Online Community | Online Community Facilitation | Scoop.it
Your online community strategy doesn't have to be complicated. Use these three easy tasks to engage more members over the long haul.
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4 Things To Do Before Starting a Blog Program in Your Customer Community

4 Things To Do Before Starting a Blog Program in Your Customer Community | Online Community Facilitation | Scoop.it
Want to scale your customer community's content strategy and increase engagement? Customer-created blogs can help, but not if you don't prepare correctly.
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The need to ocassionally bring CoP members together face to face

Nancy Dixon talks about making a CoP effective
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Customer Engagement Takes Center Stage at INBOUND 2016

Customer Engagement Takes Center Stage at INBOUND 2016 | Online Community Facilitation | Scoop.it
Research presented at INBOUND16 found that sales and marketing are no longer the biggest factors in convincing prospects to sign a deal. Current customers are.
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Can Inbound Marketing Apply to Customer Marketing?

Can Inbound Marketing Apply to Customer Marketing? | Online Community Facilitation | Scoop.it
Inbound is wildly successful with new sales, but what about with customer marketing? Learn how inbound can help engage current customers to grow your business.
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What Bad Customer Service Costs Your Business

Bad customer service could be causing your customers to slip away. Here’s the data on the effects of bad service.
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7 Things Your Competitors Will Hate About Your Online Community

7 Things Your Competitors Will Hate About Your Online Community | Online Community Facilitation | Scoop.it
Want to put some distance between your business and its competitors? Building a strong online customer community could be the perfect strategy.
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7 questions to evaluate your knowledge sharing project

7 questions to evaluate your knowledge sharing project | Online Community Facilitation | Scoop.it
When setting up a collaborative platform, a needs and fears analysis of your organization will avoid developing usages that do not address challenges faced by your teams.
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3 ways to use Knowledge Plaza

3 ways to use Knowledge Plaza | Online Community Facilitation | Scoop.it
Our customers use the platform for 3 main purposes: knowledge sharing, market intelligence and enterprise collaboration. In some cases, Knowledge Plaza is used for one purpose only when in other organizations, a mix of the 3 usages is observed.
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7 Ideas You Can Steal from Successful Online Communities

7 Ideas You Can Steal from Successful Online Communities | Online Community Facilitation | Scoop.it
Want to make your online community a success without blindly testing new strategies? Use these 7 techniques from already successful communities as inspiration.
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How to Make Your Online Community a Must-Visit Destination for Members or Customers

How to Make Your Online Community a Must-Visit Destination for Members or Customers | Online Community Facilitation | Scoop.it
85% of organizations see communities as increasing trust and improving operations, but only if members visit regularly. Here's how you can make it happen.
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Brand Is Out And Social Community Building Is In

Brand Is Out And Social Community Building Is In | Online Community Facilitation | Scoop.it
If 2016 was the year of the brand, 2017 will be the year of community as we seek more/better ways to authentically connect with our clients.
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4 Stats that Link Customer Satisfaction to Your Online Community

4 Stats that Link Customer Satisfaction to Your Online Community | Online Community Facilitation | Scoop.it
Not sure how your online community impacts customers' opinions about your business? From content to advocates, these four statistics have the answer.
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The 2017 Community Mangement List

The 2017 Community Mangement List | Online Community Facilitation | Scoop.it
Don't be the last to know what your community members want this year. 10 community management trends are sure to be hot in 2017, but 10 more are out the door.
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Social Media is Broken... Communities are Your Duct Tape

The promise of social media has not been realized. Social media is no longer a place of deep engagement, it's optimized to share content – increasingly paid co…
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The Critical Role of the CoP Facilitator

Having an active facilitator of a CoP can make all the difference! In this video I outline some of the important tasks of the Community facilitator
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Community Marketing 101

Community Marketing 101 | Online Community Facilitation | Scoop.it
Since the dawn of the internet, people have been drawn to online communities for collaborating and advancing knowledge. Discussions that previously took pl
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7 Tips for Managing a Remote Team (Infographic)

7 Tips for Managing a Remote Team (Infographic) | Online Community Facilitation | Scoop.it
If you hire the right people, have the right tools and set a solid plan, running a remote team can be a piece of cake.
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10 Ways to Make Work Easier (Infographic)

10 Ways to Make Work Easier (Infographic) | Online Community Facilitation | Scoop.it
Work shouldn't be a drag. Here's how to spice things up.
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The Worst Advice for Online Community Managers

The Worst Advice for Online Community Managers | Online Community Facilitation | Scoop.it
As a community manager, your job depends on building relationships and increasing member engagement. That means you absolutely cannot fall for this bad advice.
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Moving towards social knowledge

Moving towards social knowledge | Online Community Facilitation | Scoop.it
Managing information and knowledge is often perceived as a top-down activity, encouraging people from specific fields to contribute to specific communities on specific topics. The existing and created knowledge has been used, cataloged, indexed and reused.
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3 ways to use Knowledge Plaza

3 ways to use Knowledge Plaza | Online Community Facilitation | Scoop.it
Our customers use the platform for 3 main purposes: knowledge sharing, market intelligence and enterprise collaboration. In some cases, Knowledge Plaza is used for one purpose only when in other organizations, a mix of the 3 usages is observed.
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How to Address the 6 Biggest Engagement Problems in Your Association

How to Address the 6 Biggest Engagement Problems in Your Association | Online Community Facilitation | Scoop.it
Want to keep your members? Use these methods to solve your association's biggest member engagement problems and give people a reason to renew their membership.
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