With the advent of social media and online review sites, it is easier than ever for consumers to give praise for their favorite places, products and/or services. It’s hard to imagine that just a few short years ago, word-of-mouth referrals occurred at a much slower pace whereas nowadays, they can occur rapidly. And this is good… at least when consumers are giving out praises.
This Infographic by Consorte Marketing will help guide you in the repair of your reputation across the internet by shifting overall sentiment from negative to positive.
Learn how to manage your online reputation by monitoring results, suppressing false reviews and promoting positive content and reviews through good customer service and consumer outreach.
Many of the steps contained within this Infographic are also good practices when taking a proactive approach.
Via John van den Brink