One cultural anthropologist who endorse in Service Design
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One cultural anthropologist who endorse in Service Design
some thought and knowledge about service design,service innovation,UX,UCD....
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Designing for Service as One Way of Designing Services

Designing for Service as One Way of Designing Services | One cultural anthropologist who endorse in Service Design | Scoop.it
This paper considers different ways of approaching service design, exploring what professional designers who say they design services are doing. First it reviews literature in the design and management fields, including marketing and operations.
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R&D Team Focus on User Experience

R&D Team Focus on User Experience | One cultural anthropologist who endorse in Service Design | Scoop.it
How to ensure every member of your R&D Team is focused on User Experience Imagine that your company's top representative has just issued a new directive fro(...)
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The Basics of Emotional Design

The Basics of Emotional Design | One cultural anthropologist who endorse in Service Design | Scoop.it
Have you ever thought what makes things ‘good’ or ‘bad’? Why do people like one thing and hate others? Aarron Walter has found the answer to this question and you can find it in his book “Designing for Emotions“.
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A Collaborative Lean UX Research Tool | Smashing UX Design

A Collaborative Lean UX Research Tool | Smashing UX Design | One cultural anthropologist who endorse in Service Design | Scoop.it
This article describes and gives you a tool called the Rainbow Spreadsheet. With it, you will be able to collaboratively observe UX research sessions with team members (or clients).
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Successful Prototyping of Services and Processes

Successful Prototyping of Services and Processes | One cultural anthropologist who endorse in Service Design | Scoop.it
Three Things to Keep in Mind for Successful Prototyping of Services and Processes: let the design take time, stay passive during prototyping and reflect.
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Customer Journey Mapping

Mapping the customer journey in a highly visual and engaging format brings the experience to life from the perspective of the customer and ensures the custom...
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10 Essential Usability Metrics: Measuring Usability

10 Essential Usability Metrics: Measuring Usability | One cultural anthropologist who endorse in Service Design | Scoop.it
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Taking Design Thinking to the Nonprofit World - Mission: Innovation - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas

Taking Design Thinking to the Nonprofit World - Mission: Innovation - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas | One cultural anthropologist who endorse in Service Design | Scoop.it
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Why Sketchnoting Makes You A Better UX Designer | UX Mastery

Why Sketchnoting Makes You A Better UX Designer | UX Mastery | One cultural anthropologist who endorse in Service Design | Scoop.it
Where does sketchnoting fit into the design process? And why are UX Designers so drawn to creating visual notes? Matt explores these questions and more. Could sketchnoting be the perfect platform for practicing core design skills?
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Designing The Business Experience

1Our industry loves great design detail. Websites. Apps. Nuances. Dazzling our audience.Great functional works of art. But what about our client experience?

Via Mario K. Sakata, Michael Allenberg
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Megan Wilson's comment, April 4, 2013 8:58 AM
enjoyed this presentation, thanks for scooping!
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What Aspiring Designers Need to Know About Strategy

What Aspiring Designers Need to Know About Strategy | One cultural anthropologist who endorse in Service Design | Scoop.it
Segmentation strategy... for Cute Overload This is an exclusive excerpt from my new book, Success by Design: The Essential Business Reference for Designers, which was recently released by HOW.
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Becoming a Great UX Consultant, Part 2: Some Advice :: UXmatters

Becoming a Great UX Consultant, Part 2: Some Advice :: UXmatters | One cultural anthropologist who endorse in Service Design | Scoop.it
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How to Create a Mobile Content Strategy

How to Create a Mobile Content Strategy | One cultural anthropologist who endorse in Service Design | Scoop.it
Your content strategy must meet your users' needs and your business goals. Use user behavior patterns as a guide to adjust your editorial calendar and provide content that matches reader interest by time of day, day of the week, and device.

Via paulo oliveira
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Managing the experienceof your customers

Managing the experienceof your customers | One cultural anthropologist who endorse in Service Design | Scoop.it
Putting the customer at the heart of the business is the central tenet of marketing. In order to do this, a company must ensure that the...
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Service Design: From Insight to Implementation - Exclusive Excerpt, Part 2 - Core77

Service Design: From Insight to Implementation - Exclusive Excerpt, Part 2 - Core77 | One cultural anthropologist who endorse in Service Design | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
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Mastering Collaborative Innovation through Events

Mastering Collaborative Innovation through Events | One cultural anthropologist who endorse in Service Design | Scoop.it
Short time, well facilitated, cooperation efforts, often linked to specific live events (during which a community gathers around one ore more challenges, or a topics) can be an extraordinary experi...
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The Methods UX Professionals Use: Measuring Usability

The Methods UX Professionals Use: Measuring Usability | One cultural anthropologist who endorse in Service Design | Scoop.it
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What UX Methods to Use and When to Use Them: Measuring Usability

What UX Methods to Use and When to Use Them: Measuring Usability | One cultural anthropologist who endorse in Service Design | Scoop.it

There are a number of popular methods used in improving the user experience at all phases of research and design.  

The following are some of the more popular methods we use and when we use them.


Via Terry Patterson
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A New Trend in Design Can Help Charities Do Better Work

A New Trend in Design Can Help Charities Do Better Work | One cultural anthropologist who endorse in Service Design | Scoop.it
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Review: User Experience: The Ultimate Guide To Usability | UX Mastery

Review: User Experience: The Ultimate Guide To Usability | UX Mastery | One cultural anthropologist who endorse in Service Design | Scoop.it
In the second of our series of reviews of online UX courses, we look at a course claiming to be the ultimate guide to usability. Is this just marketing hyperbole, or a deserving description of the content?
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4 Lessons the UK Should Take from Denmark

4 Lessons the UK Should Take from Denmark | One cultural anthropologist who endorse in Service Design | Scoop.it
Superkilen masterplan designed by BIG + Topotek1 + Superflex. Image © Iwan Baan Last week the UK's Culture Minister Ed Vaizey announced that he was
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Departments of Motor Vehicles: Their Evolving Role and Design Challenges :: UXmatters

Departments of Motor Vehicles: Their Evolving Role and Design Challenges :: UXmatters | One cultural anthropologist who endorse in Service Design | Scoop.it
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From Italy, platform helps handpicked consumers design and sell their own shoes

From Italy, platform helps handpicked consumers design and sell their own shoes | One cultural anthropologist who endorse in Service Design | Scoop.it
AliveShoes is an online platform that allows consumers handpicked by the company to design their own sneakers and then sell them online.
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