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Power Points: Connecting a Consumer Centric Platform

Power Points: Connecting a Consumer Centric Platform | Omnichannel Retailing | Scoop.it
Retail Systems Research recently concluded a three-part series on an overarching cross-channel architecture based on a presentation at the RIS News Cross-Channel Executive Summit entitled “Becoming Omni-Channel ...
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What Does Omni-Channel Customer Experience Mean to the Customer? - Business 2 Community

What Does Omni-Channel Customer Experience Mean to the Customer? - Business 2 Community | Omnichannel Retailing | Scoop.it
Nowadays it is great to be a consumer. My smartphone connects me with an endless amount of information and social media connects me with experts and my peers.
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Any time, anywhere, any product with retail omnichannel - The National

Any time, anywhere, any product with retail omnichannel - The National | Omnichannel Retailing | Scoop.it
Imagine a scenario where your retailer already knows what you are likely to purchase based on personal preferences.
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Keeping Up with the 2020 Consumer

Keeping Up with the 2020 Consumer | Omnichannel Retailing | Scoop.it
The economy has not been kind to retailers over the past few years. The recession saw consumers pull back the amount they spent on themselves and others, which resulted in a slump in retail sales and, unfortunately, the inevitable closing of businesses.
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Cross-channel marketing 2014: trends & opportunities [infographic ...

Cross-channel marketing 2014: trends & opportunities [infographic ... | Omnichannel Retailing | Scoop.it
The newly-published Econsultancy Cross-Channel Marketing Report, produced in partnership with Oracle Marketing Cloud, looks in detail at the extent to which companies are integrating their marketing activities.
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Sweaty Betty 'Works Out' with Yourcegid Retail

Sweaty Betty 'Works Out' with Yourcegid Retail | Omnichannel Retailing | Scoop.it
Sweaty Betty, the British ladies sportswear brand designed to inspire and empower women through fitness, has partnered with Cegid to help drive their Omnichannel strategy and support their UK and US growth aspirations.
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Giant Eagle Ramps Up Omnichannel Loyalty Strategies

Giant Eagle Ramps Up Omnichannel Loyalty Strategies | Omnichannel Retailing | Scoop.it
Consumers typically access multiple devices throughout the day to research products, collect coupons and hunt for deals.
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Coming to grips with omni-channel retailing - CMO

Coming to grips with omni-channel retailing - CMO | Omnichannel Retailing | Scoop.it
Coming to grips with omni-channel retailing
CMO
A successful omni-channel strategy is an organisation-wide change that requires solid technology foundations and a clear strategic roadmap incorporating the ideas and support of the entire business.
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Smoothing The ‘Kinks’ In Your Omnichannel Strategy | Loyalty360.org

Smoothing The ‘Kinks’ In Your Omnichannel Strategy | Loyalty360.org | Omnichannel Retailing | Scoop.it
It’s well established that today’s consumers use multiple channels – mobile, Web, social media, in-store – when engaging with retailers.
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Sir Terry Leahy: Brands are failing the omnichannel customer | MyCustomer

Sir Terry Leahy: Brands are failing the omnichannel customer | MyCustomer | Omnichannel Retailing | Scoop.it
The former CEO of Tesco explains why retailers must adopt a data-driven approach to relationships.

Via Edward Chenard
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Omnico launches omni channel retail solution to drive loyalty and customer engagement | Graham Jones | Internet Psychologist

Omnico launches omni channel retail solution to drive loyalty and customer engagement (NEWSWIRE: Omnico launches omni channel retail solution to drive loyalty and customer engagement http://t.co/qz5W8wSyEr)...
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Staples’ Omnichannel Stores Showcase the Future of Retail | EON: Enhanced Online News

Staples’ Omnichannel Stores Showcase the Future of Retail | EON: Enhanced Online News | Omnichannel Retailing | Scoop.it
Staples, the world’s largest office products company, today announced the launch of its first omnichannel stores, which combine the power of the (Interested in learning more about omni-channel...let's chat - http://t.co/enWuUG3rJN)...
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Guislain d'Hauteville's curator insight, April 1, 2:53 AM

Interesting focus on Staples new store format.

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Omni-Channel Integration Still a Major Roadblock in Enabling a Seamless Retail ... - Marketwire (press release)

Omni-Channel Integration Still a Major Roadblock in Enabling a Seamless Retail ... - Marketwire (press release) | Omnichannel Retailing | Scoop.it
Omni-Channel Integration Still a Major Roadblock in Enabling a Seamless Retail ...
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Luxury without borders: The 2012 Chinese luxury consumer survey

Glowing with optimism about their futures, Chinese consumers have leapt into first place among the world’s spenders on luxury goods.

A rapidly growing share of Chinese luxury shoppers are doing their purchasing abroad where good are often less expensive. This raises the danger that a brand may lose consumers’ trust if its stores or products fail to present a consistent image in both China and elsewhere around the world.

Chinese consumers’ tastes in luxury products are maturing with surprising speed. Shoppers with just a few years’ experience as buyers of such products increasingly prefer low-key and understated goods to ones that are emblazoned with popular logos. Yet the market is splintering, because the fast-growing numbers of new entrants still favor widely-recognizable brands that show off their status. As tempting as it may be for firms to try satisfying all kinds of consumers, doing so risks diluting their brands’ cachet.


Via Jerome Goldberg (JMG-Research), Benjamin Di Crescenzo
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Cross-channel advertising: The customer comes first

Cross-channel advertising: The customer comes first | Omnichannel Retailing | Scoop.it
It’s well established that most consumers spend a huge amount of time considering an online purchase before parting with their money.
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The Importance of Mobile

The Importance of Mobile | Omnichannel Retailing | Scoop.it
In order for retailers to continue to survive, they need to keep their finger on the pulse of changing consumer behaviour. By the year 2020 it is estimated that nearly 2.5 million smartphones will be in circulation around the world.
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OmniChannel Retail Best Practices for Brands and Retailers | OmniRetail-Experts.com

This thesis provides omnichannel retailers practical insights, real-world strategies & solutions to improve customer experience & increase business results.
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One Consumer. One Commerce.

One Consumer. One Commerce. | Omnichannel Retailing | Scoop.it
Omnichannel, or connected commerce, is about creating a streamlined customer shopping experience across time, multiple touch points and devices and channels.
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Webinar on Sept. 25: Crafting holiday marketing strategy in an omnichannel ... - Luxury Daily

Webinar on Sept. 25: Crafting holiday marketing strategy in an omnichannel ... - Luxury Daily | Omnichannel Retailing | Scoop.it
Webinar on Sept. 25: Crafting holiday marketing strategy in an omnichannel ...
Luxury Daily
In this hour-long free webinar on Wednesday, Sept. 25 at 2 p.m.
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Omni-channel is not a matter of technology but employee mindset

Omni-channel is not a matter of technology but employee mindset | Omnichannel Retailing | Scoop.it
Through my work I know first hand how big a shift omni-channel customer service is for companies.
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Philip Brown's curator insight, June 29, 11:27 AM

Retailers and hospitality companies must eliminate silo'd thinking and create a customer focused mind-set to fully leverage the power of social

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Evolution of Shopping - SeeMore Interactive | Visual.ly

Evolution of Shopping - SeeMore Interactive | Visual.ly | Omnichannel Retailing | Scoop.it
Seemore integrates augmented reality, image recognition, recommendation engine and location-based technologies to produce a unique shopping experience
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Click-to-Brick: Why Online Retailers Want Stores in Real Life

Click-to-Brick: Why Online Retailers Want Stores in Real Life | Omnichannel Retailing | Scoop.it
Custom shirt maker Proper Cloth joins the crowd of e-commerce sites opening physical locations, which helps sell pricey goods
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Lyndsey McIntosh's comment, July 19, 2013 6:28 AM
You cannot take the '"shop" out of "shopping".
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One Consumer One Commerce

Web, Store, Mobile, Social, Digital, Global... Discover the new consumer in Retail! Retailers : You see Channels but Your consumers see only you! Are you ready?
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Attention, Shoppers: Store Is Tracking Your Cell

Attention, Shoppers: Store Is Tracking Your Cell | Omnichannel Retailing | Scoop.it
Using video surveillance, and signals from shoppers’ cellphones and apps, retailers are tracking customers’ behavior and moods.

Via Davy Dauvergne
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Latitude-Next-Gen-Retail-Study.pdf


Via Cecile Morel, Davy Dauvergne, Benjamin Di Crescenzo
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Cecile Morel's curator insight, December 17, 2012 1:06 AM

Mobile is for more than just on-the-go. Yet technology must be universal and simple for all consumers.

Davy Dauvergne's curator insight, December 17, 2012 4:43 AM

Move on mobile or die

Pascale Couderc's comment, January 10, 2013 7:49 AM
"consumers rank user experience as the number one problem (47%) before security (40%)"