For most companies, having a named Chief Innovation Officer (CINO) or equivalent is very new – if they have one at all. For these leaders, the levers for success are still uncertain, and evolving quickly. Join this live IM Channel One web event on June 10th when we present 5 emerging “leadership styles” for today’s CINOs and offer insights on how to use these styles to maximum effect. During this live IM Channel One Roundtable Discussion, hosted by Imaginatik, the expert panel will discuss the challenges of being a Chief Innovation Officer and provide insights to the different Chief Innovation Officer leadership styles, and how they can be mastered and blended for maximum effect and ROI.
Business Intelligence: This is the broadest category and encompasses the other three terms here (at least as they’re used in a business IT context). BI is data-driven decision-making. It includes the generation, aggregation, analysis, and visualization of data to inform and facilitate business management and strategizing. All the other terms refer to some aspect of how information is gathered or crunched, while BI goes beyond the data to include what business leaders actually do with the insights they glean from it..
One way to learn, argue Paul J.H. Schoemaker (Wharton School) and Steven Krupp (DSI), is to “try to fail fast, often and cheaply in search of innovation.” Does your business encourage experiments and “failing fast” as a source of innovation and quick learning?That’s one of the six questions posed by Paul J.H. Schoemaker (Wharton School) and Steven Krupp (DSI) in their article “The Power of Asking Pivotal Questions,” in the Winter 2015 issue of MIT Sloan Management Review . The article builds on the authors’ new book, Winning the Long Game: How Strategic Leaders Shape the Future (PublicAffairs, 2014). Schoemaker and Krupp write that asking “what if” questions challenges executives to incorporate broader perspectives. It stimulates “out-of-the-box dialogues that help leaders make better choices and find innovative solutions sooner.”
Working in retail the last few years, I have found it rather interesting how many retailers are wanting to move to a product management model for their digital products. It is how I got into retail in the first place, being pulled in to help build such practices. However, what I found was a misplace love affair with agile and the misconception that it was somehow going to deliver on what they felt was lacking. Agile can do great things but as a product model (as it often gets practiced) it is a weak cousin to the product management models you will find in a manufacturing env
Failed Customer Experiences Are Destroying Your Marketing by Douglas Karr on Marketing Technology
SDL performed a survey to explore where the single or most prominent points of customer experience (CX) failure and success happen with customers and the impacts to the business.
Perhaps the scariest result of this survey is that SDL found that many users that suffered from a bad customer experience actively tried to disparage the company every chance they could by word-of-mouth and that includes social media and other online publishing channels.
Yikes… in a connected world, customer experience failures are impacting your marketing efforts. Bad news travels fast and these incidents could overshadow any good strategies you’re deploying online.
John Maeda, partner at Kleiner Perkins Caufield & Byers: In 2016, you can expect the computer you’ll be using to be 8.3 million times more powerful than the one you were using in 1980. Moore’s Law keeps going.
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