Department store chain Neiman Marcus is ensuring Father’s Day presents get to their recipients on time with a new same-day shipping service.
The retailer is teaming with FedEx in 18 markets to offer speedy deliver for in-stock merchandise. Neiman Marcus will likely come to the aid of some procrastinators, making a deeper connection between store and thankful customer.
Until recently, I’ve never shopped gap.com, but Gap’s new CEO Art Peck gets me. He understands the role of digital in today’s omni-channel world, hence the company’s decision to create an executive role focused on customer experience.
RetailWire Discussion: At its I/O developer conference last week, Google revealed a prototype of a "Hands Free" payment feature that will allow customers to pay without taking out their wallet or phone. Do you see "hands-free" convenience as the future of payments? What concerns will consumers have or should have?
Data analysis and reporting has become an important part of retail. Most retailers use some form of Business Intelligence (BI) or Exception Based Reporting (EBR) as their “go to” tools for analysis. EBR and BI has only been evolutionary for the retail industry, it has been less revolutionary. I have found that there are 6 failure points that often create an inability to deliver. They are (1) the quantity of time needed to analyze reports, and (2) the reliance on specific skills and talents to interpret the analysis to gain insights from the reports. If you identify the right insig
I've been surprised by the number of people to say I'm the only person they know with the AppleWatch. More interestingly, a couple of people have commented that I'm the only woman they've seen with it. Since I got my watch in the first shipment (at least for those of us who aren't journalists or celebrities) on April 24, I have a month's worth of observations I thought I'd share: Guys always have their phone in a pocket. They know when they're getting a call or text. If I'm wearing a dress or slim fit pants, my phone's in my handbag where I don't feel it vibrate. And on the streets
A critical shift has occurred in the path to purchase: half of U.S. retail sales are now influenced by digital channels. As shoppers increasingly make decisions online before purchasing in-store, the digital experience must play a central role in driving consumers from clicks to bricks and back again.
This represents a sizable challenge for retailers, many of which are burdened by legacy technology systems and hobbled by a lack of integration between e-commerce and brick-and-mortar teams. Nonetheless, retailers that delay creating more holistic digital-physical customer experiences will find it increasingly difficult to compete with both Amazon and their more digitally advanced peers.
With customers shopping online more and more, most dealers are already very familiar with the term multi-channel, as the ways shoppers search for cars online are increasing daily, as well as the devices they use.
Retailers among top 15 public internet co's: In 1995, 0; In 2015, 4 (Alibaba, eBay, Amazon, JD.com). This is the first year hours/day spent on mobile aren't less than desktop + other. Print ad spend is disproportionate to time spent. But digital spend overall is almost in proportion now. Catch-up remains primarily in mobile. Desktop ad spend growth is decelerating, even as companies allocate more marketing budget to digital. Ad formats optimized for mobile: Pinterest cinematic pin, Vessel 5-second, Facebook carousel and Google local inventory. Buy buttons optimized for mobile are
For most companies, having a named Chief Innovation Officer (CINO) or equivalent is very new – if they have one at all. For these leaders, the levers for success are still uncertain, and evolving quickly. Join this live IM Channel One web event on June 10th when we present 5 emerging “leadership styles” for today’s CINOs and offer insights on how to use these styles to maximum effect. During this live IM Channel One Roundtable Discussion, hosted by Imaginatik, the expert panel will discuss the challenges of being a Chief Innovation Officer and provide insights to the different Chief Innovation Officer leadership styles, and how they can be mastered and blended for maximum effect and ROI.
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