As leaders, some of the decisions we make are clear-cut. We get the best data available, do the analysis, and make the call. Done. But realistically, these moments of easy clarity and quick solutions are a luxury. Most of the time, we’re not so lucky. In truth, the majority of the decisions we have to make are deeply nuanced. They require much more than rote and dispassionate consideration of numbers and graphs. Why? Because they involve people. Real people who are depending on our careful and expert guidance. People who are depending on us to be consistent, reliable, and fair.
Via Kenneth Mikkelsen