oeil_de_marie
13 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by oeil_de_marie
Scoop.it!

The future of US retail-banking distribution | McKinsey & Company

The future of US retail-banking distribution | McKinsey & Company | oeil_de_marie | Scoop.it
The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior presents a threat—and a rare opportunity. A McKinsey & Company article.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

La DSI et le Marketing font aujourd’hui face à une donne totalement nouvelle. CSC

La DSI et le Marketing font aujourd’hui face à une donne totalement nouvelle. CSC | oeil_de_marie | Scoop.it
Premium, le magazine de CSC livre tous les trimestres nos analyses des meilleures pratiques et nos réflexions sur les enjeux économique
oeil_de_marie's insight:

Intéressant en page 6 à télécharger : Les entreprises doivent faire évoluer les relations parfois complexes, entre leur direction marketing et leur DSI, pour tirer profit du boom des réseaux sociaux. 

 

 

more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

CMO Insights 2014

CMO Insights 2014 | oeil_de_marie | Scoop.it
Read the new Accenture Interactive 2014 CMO Insights Survey. CMOs: Time for digital transformation or risk being left on the sidelines
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Global Economic Outlook Q2 2014 by Deloitte

Global Economic Outlook Q2 2014 by Deloitte | oeil_de_marie | Scoop.it
The second quarter edition of the Global Economic Outlook offers timely insights from Deloitte Research economists about the Eurozone, China, the United…
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Core Banking Industry Trends: American Banker Series Sponsored by Accenture

Core Banking Industry Trends: American Banker Series Sponsored by Accenture | oeil_de_marie | Scoop.it
Core Banking Industry Trends: American Banker Series Sponsored by Accenture
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Seven Ways to Profit from Big Data as a Business

Seven Ways to Profit from Big Data as a Business | oeil_de_marie | Scoop.it
Companies in information-rich industries are generating entirely new revenue streams, business units, and stand-alone businesses out of the data they hold.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Cutting costs won't transform your business, try these eight tips instead

Cutting costs won't transform your business, try these eight tips instead | oeil_de_marie | Scoop.it
Most companies that try to remake themselves fail miserably, a study found, because they stop at simply cutting costs
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Accenture Newsroom: Convergence of Digital Technologies Opens Doors for Enterprise Growth, Finds Accenture Study

Accenture Newsroom: Convergence of Digital Technologies Opens Doors for Enterprise Growth, Finds Accenture Study | oeil_de_marie | Scoop.it
Mobility is the most important digital technology priority for large enterprises, a new global study by Accenture has found.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Convergent Disruption and Core Transformation -- Summary - Accenture

Convergent Disruption and Core Transformation -- Summary - Accenture | oeil_de_marie | Scoop.it
Accenture’s article explains why banks need a next generation core platform to meet the challenges of convergent disruption.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Mobile Is The New Face Of Engagement | Forrester Research

Mobile Is The New Face Of Engagement | Forrester Research | oeil_de_marie | Scoop.it
Mobile is not just about apps — it's about a complete shift in the mindset and expectations of customers. Download the webinar.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Five Lessons Learned From GE And Stanley Black & Decker On Strengthening Customer Service Using The Cloud

Five Lessons Learned From GE And Stanley Black & Decker On Strengthening Customer Service Using The Cloud | oeil_de_marie | Scoop.it
Accepting the challenge of delivering great customer service needs to start at the very center of any business with the deliberate decision to unify diverse, disparate legacy systems around the customer first. Galvanizing insight, information and knowledge around the customer moves all forms of service out of react mode to anticipating, [...]
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

▶ Accenture Cloud Platform: Enabling Digital Businesses - YouTube

Visit the Accenture Cloud Platform website to learn more: http://www.accenture.com/cloudplatform
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

The future of US retail-banking distribution | McKinsey & Company

The future of US retail-banking distribution | McKinsey & Company | oeil_de_marie | Scoop.it
The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior presents a threat—and a rare opportunity. A McKinsey & Company article.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

▶ Understanding the services revolution: How to test and learn - McKinsey & Company

"When you start thinking about innovation, disruptive innovation, there is an instinctive reaction to think about it at scale. So how do I change the custome...
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Innovation's Globalization With Deloitte

Innovation's Globalization With Deloitte | oeil_de_marie | Scoop.it
VideoAs the advance of technology and globalization have changed the world, many impediments to innovation around the world have been removed. As John Levis, global chief innovation officer and regional managing director of the Americas, from Deloitte points out, "capital intensity is no longer a barrier to entry" in most [...]
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Digital Operations for the Digital Business: A New Generation of Technology-Enabled Business Services - Accenture

Digital Operations for the Digital Business: A New Generation of Technology-Enabled Business Services - Accenture | oeil_de_marie | Scoop.it
Read how technology can be used to reinvent your organization and operations, and get out in front of the dramatic changes that technology is creating.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Barometre Idaos 2014 : Des Médias Sociaux au Social Business - Vole...

IDAOS LAB dévoile le second volet de son baromètre "Social média" consacré aux conséquences organisationnelles sur l'entreprise de l'impact des médias socia...
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Is your budget process stuck on last year’s numbers? | McKinsey & Company

Is your budget process stuck on last year’s numbers? | McKinsey & Company | oeil_de_marie | Scoop.it
Budgeting decisions are often anchored to the past. Here’s how to dislodge them. A McKinsey & Company article.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

The Future Of Business Is Digital

The Future Of Business Is Digital | oeil_de_marie | Scoop.it
VideoBy Nigel Fenwick Your company is likely to face an extinction event in the next 10 years. And while you may see it coming, you may not have enough time to save your company. Business leaders don't think of digital as central to their business because in the past, it hasn't been. [...]
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

The Evolvable Enterprise: Lessons from the New Technology Giants

The Evolvable Enterprise: Lessons from the New Technology Giants | oeil_de_marie | Scoop.it
Some of today’s most dynamic companies compete in a fundamentally new way. They leverage evolvable algorithms, which self-tune to accumulated knowledge and changing circumstances.
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Rethinking IBM: The Company as a Service - A Smarter Planet Blog

Rethinking IBM: The Company as a Service - A Smarter Planet Blog | oeil_de_marie | Scoop.it
By Robert LeBlanc As companies evolve, they sometimes struggle with lagging perceptions. Their customers and the public think of them as one thing long after they have morphed into something else. There are some who still think of IBM as purely a computer hardware company even though, for many years, it has been steadily building […]
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

Relation client 2.0 : le challenge des banques à l’ère du digital | Blog DigiCom de l'ECS Paris

Relation client 2.0 : le challenge des banques à l’ère du digital | Blog DigiCom de l'ECS Paris | oeil_de_marie | Scoop.it
more...
No comment yet.
Scooped by oeil_de_marie
Scoop.it!

The Customer Experience Index 2014

Forrester Analyst Megan Burns reveals the rankings of the 2014 Customer Experience Index (CXi), which brands moved up (and down) since 2013, and how the resu...
more...
No comment yet.