2013 March Report of the Auditor General of Canada on the Northwest Territories Income Security Programs—Department of Education, Culture and Employment
"…Rates of homelessness, crime, and addiction in the Northwest Territories are among the highest in the country and may put an individual’s employability, mental health, personal financial stability, and family well-being at risk. …"
"...We found that key program requirements were not met for 38 of the 65 income security files we reviewed across the four programs...."
"....The majority of Income Assistance files were not administered in compliance with program requirements...."
"…Income Assistance program. We found that 18 of 20 Income Assistance files we reviewed (90 percent) did not meet one or more key program requirements…."
"…inconsistencies mean clients received different income security benefits depending on which client service officer was processing their file…."
"…In summary. Our review of files for the four income security programs found significant issues with delivery of these programs in accordance with key requirements…"
79. We found that the Department of Education, Culture and Employment did not deliver its income security programs according to key elements of applicable legislation and policies. It has not assessed whether its income security programs are meeting the objective of providing adequate financial support, in combination with supports and services, to help people achieve self-reliance.
80. We found that, while the Department does provide reasonable access to its income security programs, processes to support program delivery are weak in some areas, which contributes to the Department’s lack of success in administering these programs according to requirements. Weaknesses include unclear program guidance in some areas, inconsistent monitoring of program delivery in regional and community service centres, insufficient training for front- line staff, and failure to consistently follow prescribed processes for program delivery....."
2013 March Report of the Auditor General of Canada
Northwest Territories Income Security Programs—Department of Education, Culture and Employment